***** *********** ****

E ugene Houston, TX *****

Phone: 832-***-****

Asinas E acdx44@r.postjobfree.com

P roficiencies

Operating Systems: Windows Server 2000; Windows Server 2003; Windows Server 2008;

Windows Server 2008 R2; Windows Server 2012; Windows Server

2012 R2; Windows 2000; Windows XP; Windows Vista; Windows 7;

W indows 8; Windows 8.1

Vi r tualization: Microsoft Hyper-V 2008; M icrosoft Hyper-V 2012; M icrosoft Hyper-V

2012 R2; VMWare GSX Server; VMWare ESX Server 3.0; VMWare

vCenter; VMWare vMotion; VMWare vSphere; Cit rix MetaFrame XP;

C it r ix MetaFrame Presentation Server 3.0; Cit rix MetaFrame

P resentation Server 4.0; Cit rix MetaGrame Presentation Server 5.0;

C it r ix XenApp 4.0; Cit r ix XenApp 5.0

Systems Microsoft Systems Management Server 2.0; Microsoft Systems

M anagement: M anagement Server 2003; M icrosoft Systems Management Server

2007; M icrosoft System Center 2012 Configuaration Manager; Alti r is

I T Management Suite

Communications: Microsoft Office Live Communications Server 2003; M icrosoft Office

L ive Communications Server 2005; M icrosoft Lync Server 2010;

M icrosoft Lync 2013; M icrosoft Exchange Server 2003; Microsoft

E xchange Server 2010

Data Backup Mozy Business; EMC Networker 6.0; EMC Networker 7.0; EMC

Systems: Networker 8.0; Symantec Backup Exec 10; Symantec Backup Exec11;

Symantec Backup Exec 2012; IBM Tivoli

Anti-Virus Systems: Trend M icro Worry-Free Business Services; Kaspersky 8.0;

K aspersky 9.0; Kaspersky 10.0; Symantec Norton AntiVi rus 13.0;

Symantec Norton AntiVi rus 17.0; Trend Micro PC cillin; Trend Micro

PC cillin In ternet Security v15

Mobile Solutions: Blackberry Enterprise Server 4.0; Blackberry Enterprise Server 5.0;

A i rwatch

Other: Various homogeneous hardware desktop, laptop, and server systems.

Various desktop applications; DHCP; DNS; GPO; ADDS

Career Path

10/2013 - Current Energes Oilfield Solutions, L LC

IT Manager

T he Woodlands, TX

Acquired and maintained amicable relationship with M icrosoft

partners.

Implemented, manage and maintain hosted helpdesk support.

Implemented, manage and maintain vendor relations and 3 rd

party support.

Implemented, manage and maintain all remote office network

connectivity.

Implemented, manage and maintain all Data Center operations.

Implemented, manage and maintain company SLA’s.

Implemented, manage and maintain company cell phone policies

and their distribution.

Implemented, manage and maintain company computer policies,

regulations, workflows and change management.

Implemented, manage and maintain Office365 Suite for all users.

Implemented, manage and maintain Anti-virus solution using

T rend M icro.

Implemented, manage and maintain hosted Exchange email with

Rackspace.

Implemented, manage and maintain Active Directory

environment including DNS, DHCP, and Group Policy

M anagement (GPO) and Active Directory In tegration with cloud

p roducts.

Implemented, manage and maintain a clustered M icrosoft Hyper-

V vir tual environment including, but not limi ted to, backups,

f i rmware and software updating, and vir tual machines builds and

physical server consolidations.

Implement and manage site migration and company acquisition

systems integrations.

Implemented, manage and maintain the current Enterprise

Backup environment using Mozy.

Administer and maintain the M icrosoft Systems Center

Configuration Implemented, manage and maintain System

Center 2012 Configuration Manager 2012 (SCCM 2012).

Administer and maintain Server updates and general server

health.

Troubleshoot and resolve various server issues.

Administer and maintain Workstation updates and general

workstation health.

01/2008 – 10/2013 American Residential Services

Senior Systems Engineer

Houston, TX

Manage and maintain current Active Directory environment

i ncluding DNS, DHCP, and Group Policy Management (GPO).

Implemented, manage and maintain a clustered M icrosoft Hyper-

V vir tual environment including, but not limi ted to, backups,

f i rmware and software updating, and vir tual machines builds and

physical server consolidations.

Implement and manage site migration and company acquisition

systems integrations.

Migrate Microsoft 2003 Standard and Enterprise Server to

M icrosoft 2008 R2 Standard and Enterprise Servers.

Implemented and maintain the current Cit rix environment using

P resentation Server 4.0/4.5.

Implemented and maintained M icrosoft Office Communicator

Server 2007 (OCS 2007).

Migrated, Implemented, and maintain current M icrosoft Lync

2010 Unified Communications.

Implemented and maintain the current Enterprise Backup server

and application using EMC Legato Networker.

Administer and maintain the M icrosoft Systems Center

Configuration Manager 2007 (SCCM 2007) server and

i nfrastructure.

Leading migration from M icrosoft Systems Center Configuration

M anager 2007 (SCCM 2007) to M icrosoft Systems Center

Configuration Manager 2012 (SCCM 2012).

Administer and maintain Server updates and general server

health.

Troubleshoot and resolve various server issues.

Administer and maintain Workstation updates and general

workstation health.

Lead teams of I.T. Field Engineers (5).

05/2007 – 01/2008 Tenaris

Helpdesk Manager North America Division

Houston, TX

Manage Helpdesk Associates both hourly and salary for all North

A merica offices.

Coordinated Helpdesk workflow for all North America.

Coordinated and conducted departmental change controls.

Provided weekly and monthly reports to I.T. Director of North

A merica Division.

Technology Architect

S t. Louis, MO – Houston, TX

Implemented, migrated and maintained VMWare environment.

Conducted the Datacenter relocation project.

Performed server maintenance, t roubleshooting and

repair/replace.

Built and Administered the Presentation Server 4.0 Cit rix Farm.

Built, Deployed and Administered Windows 2003 servers.

Administered the Active Directory.

Administered DNS and DHCP.

Administered Backup environment using IBM Tivoli.

09/2002 – 05/2007 Metals USA

Systems Administrator

Houston, TX

Deployed the t ime clock system used in various locations

( KRONOS).

Administer and maintain both Cit r ix Farms in the enterprise (XP

and Presentation Server).

Deployed and Administer the M icrosoft Live Communications

Server (LCS 2005) and company Instant Messenger.

Administered and maintained all software deployment(s).

Deployed and Administer desktop, server and laptop patch

management systems.

Administer and monitored server health.

Administer all hardware and software requests.

Deployed and Administer the M icrosoft Systems Management

Server (SMS 2003) for the entire Enterprise.

Deployed and Administer the current company desktop, laptop

and server image(s).

Provide all Tiers of Helpdesk services to over 2000 employees of

t he company including hardware and Software support.

Maintained VMWare environment on physical Dell Servers.

M aintained internet and intranet connectivity to all office

locations in the United States.

Traveled 75% of the t ime to other offices providing system

support, repair, and business communication.

Provided t raining in the use of various M icrosoft Applications.

Provided t raining in the use of Cit r ix client applications.

Upgraded, installed and provided general maintenance to

company PC’s, thin clients, servers and printers.

08/1994 – 05/1999 T ravelers I nsurance Company

Systems Support and Account Executive

Orlando, FL

Provided customer support for clients.

Assisted agents in the processing of insurance applications, policy

quotes, amendments and policy renewals.

Provided technical support and interfaced with the IT

department.

Selected from over 1000 candidates to convert over 500 policy

variables from former Aetna policies to Travelers policy standards

i ncluding underwri ting and rating standards.

Input new employee information for systems access.

Conducted Compaq NT/Windows set-ups and builds in addition to

responsibility for operations of department computer

workstations.

Researched network problems and implemented solutions.

Trained employees in the use of Microsoft applications.

Received recognition for outstanding performance and competence

i n computer systems and t raining.

Underwrote, rated, managed and provided customer service to

500+ insurance agents in 15 states.

Conducted audits and engineering surveys for all accounts.

Provided billing, accounting and collection activities for all

accounts.

07/1989 – 07/1994 CNA I nsurance Company

Consumer Support Representative

Orlando, FL

Lead a team of eight coworkers to streamline the agents

handbook of products and services.

T rained new employees in medical terminology.

P rovided customer service for claims reporting on personal and

commercial policies.

H andled general liabili ty, property, casualty, auto, long term care

and group long term care insurance.

Education

1988 – 1993 University of Central Florida

Orlando, FL

Bachelors Degree of Science

Majoring in Mathematics, Education, Anthropology, Music

C ertifications

2002 – 2003 Microsoft Certified Systems Engineer 2000/2003

Microsoft Certified Database Administrator 2000

CompTIA A+

CompTIA Network+

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