Donald E. Ackerman

*** * *****

Independence, MO 64050

816-***-****)

OBJECTIVE:

Dedicated to service and being a team member.

SUMMARY OF QUALIFICATIONS:

Over eighteen years of diversified and increasingly responsible in loan collections. I offer maturity, flexibility, proven ability, and a broad knowledge base in the field of customer services. Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments. Acts as the liaison between creditors and customers and manages overdue accounts.

CAPABILITIES:

• Communicates well with co-workers

• Working knowledge of Federal collection requirements

• Ability to find a solution in speaking with customers who need accounts resolved

PERSONAL STRENGTHS:

• Punctual, loyal, and dependable

• Caring and understanding

• Flexible and trustworthy

• Able to handle difficult and challenging situations

EXPERIENCE:

1995-2014 Pioneer Financial Services / Mid Country Bank

I have experience working with customers who have financial situations that have interfered with their financial obligations. Discussing accounts with consumers and assisting them in resolving the matter is something I am very qualified to do. Handling financial matters takes the knowledge and ability that I have.

PRIMARY RESPONSIBILITIES

Collect payments on past due bills.

Contact customers by telephone.

Utilize computer systems to handle skip tracing.

Ensure all customer information is correct, including phone numbers and addresses.

Listen to customer's story and determine if debt can be collected.

Set up repayment plans and new terms of sale.

Offer advice or refer customers to debt counselors.

Record commitment to repay debt.

Follow federal and state laws dealing with debt collection.

COMMUNITY ACTIVITIES: Trained registered adult leader in Boy Scouts of America

REFERENCES AVAILABLE UPON REQUEST

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