Customer Service Manager
Resume:
Dear Sir or Madam:
I would like to take the opportunity to introduce myself to you and share my experience,
some of which includes:
• Regional Trainer and Assistant Manager at AutoZone: effectively brought store
within company guidelines, increased store overall sales and performance by a
minimum of 6%, managed P&L, improved controllable expenses, trained new
hires for several districts, inventory management, focus on customer service for
a multi-billion dollar industry.
• Assistant Manager at Wal-Mart (boys, men, shoes, infants, accessories,
intimates, hosiery, sleepwear, jewelry, girls, juniors, maternity, outerwear,
beddings, small appliances, furniture, home décor, stationary, lighting, deli, etc.)
• Outside consultant/admin to Denny’s: training, reports, assist managers, etc.
• Director of bids and quotes, marketing, office management, sales, vendor shows
• Developing new markets, budgets, reports, resolving customer issues, retail,
purchasing
• Supervisor, training staff, scheduling staff
• Knowledge of various computer programs: Word, Excel, Powerpoint, Outlook,
Desktop Publisher, Adobe, etc.
• Involved in various charity functions, projects with youth
• Hospital Council Foundation, Cancer Registry of Central California, State Data
Technician providing data support to State office and Centers for Disease
Control
• Governor Wilson's Office and healthcare programs, fundraisers, and events
• Managed 2 donut shops; also worked at Subway Sandwiches
• Parties, dinner, and wedding coordination
• Plays, wardrobe, flyers, dinners
• Free concerts for children, promotions, customer appreciation days, staff
encouragement days
I love working with people, am very creative, hardworking, dependable, optimistic, not
afraid to get in and roll-up my sleeves to help get the job done, support and encourage
staff members to excel and reach for the next level. Customer Service and marketing
are enjoyable to me and are necessary in order for a business to succeed, so are the
employees.
The knowledge and diversity attained from previous positions have helped provide an
overall perspective and understanding of many areas, thereby making me a more
effective manager.
I would like the opportunity to meet with you to further discuss my qualifications.
Thank you for your time and consideration.
Sincerely,
Thomasina Mahealani Boutain
THOMASINA MAHEALANI BOUTAIN
1301 Arden Street, Longwood, FL 32750 Phone: 941-***-**** Email: acdvsb@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
• Managed sales, retail, purchasing, customer service, marketing, and staff of up to 60 employees;
improved bottom line, overall store performance and grew business 6%+
• Avid PR relations with resolutions to benefit all, office skills, scheduling/staffing, state data technician
• Knowledge of several computer systems & programs:
o Excel, MS Office, Desktop Publisher, Vectrex, Merges, Corel, Photoshop, PowerPoint, Downloading
updates, etc.
• Strongest qualifications are being able to adjust to any situation, work ethics, and being multi-task
oriented
EDUCATION
1987 High School Diploma, Chestnut Avenue Baptist Academy Graduated: College Prep
1987-1989 Management Barclay College Graduated: 4.0
PROFESSIONAL EXPERIENCE
2008 to Present Regional Trainer / Assistant Manager - AutoZone
Manage the daily operations, supplies, manager next day review, review purchases and
returns by customers, audits, inventory control, inventory matrix, planogram/layout
integrity, old and new pricing, recalls, transfers in/out, P&L, deposits, opening/closing
store, daily conference calls, cycle counts of all stock/overstock, store damages,
scheduling, training new staff, ensure company monthly compliance with 100%
completion of tests, and ensure that we are meeting the company goals and expectations
daily.
2006 to 2008 Assistant Manager, Customer Service Supervisor & Department Manager – Wal-
Mart
Managed cashiers/cart pushers/maintenance/door greeters/ outlying departments,
schedules, time management, returns, credits, overrides, pricing, pulls, audits,
inventory, etc. Installed computers and registers for the new store and handling the
repairs to continue operation of them and the completion of 2 remodeled stores.
2004 to 2006 Marketing / Personal Assistant - Freelance for Piilani Photography
Marketing, planned weddings, events, charity functions, scheduling appointments,
budgets, layouts, PowerPoint presentations, & various duties as assigned.
Moved to Florida to care for ill mother-in-law.
2002 to2004 Administrative Assistant – New Fresno Federal Courthouse
Managed office, processed timecards & payroll, received checks for
subcontractors/employees, billing logs/billing compilation, scheduling customer service
repairs, planned company parties/dinners, travel arrangements, system backups,
troubleshooting equipment, State EEO monthly reports, and more.
2000 to 2002 Manager/Office - Clovis Donuts / Catering
Staffing, scheduling, exploring new markets to get into, opening/closing, wedding &
party coordination, maintaining supplies, menu layouts and designs, etc.
1998 to 2000 Director of Bids & Quotes/Donation Chairperson/Office Management/Personal
Assistant/Sales - GW School Supply
Sales office management, budgets, territory managements, new market development,
employee morale booster, monthly reports, donations, vendor shows up and down
California, bids to hospitals/ churches/ preschools/ nurseries/ schools/ school districts,
training staff, Personal Assistant to the Director of Sales & Marketing, promotions,
layout of catalog, event planning for staff & customers, retail & warehouse experience/
stock, purchasing, warehouse, and much more. Responsible for reviewing the 7 retail
stores & main office programs, determine any faults or errors, correct what was causing
it, then ensure that all programs were working efficiently.
1997 to 1998 Assistant/Office Manager – Patriot Homes
Preparation of sales packets, correspondence, customer/public relations, scheduling,
helped promotions, permits, closing paperwork, budgets, online research, land
acquisition, etc.
1992 to 1996 Cancer Registry of Central California, Hospital Council Foundation, Shared
Services, Access for Infants and Mothers - State Data Technician
Schedule meetings, prepared correspondence and minutes, filing, State Data
Technician, vendor show preparation, inventory control, mass mailings, monthly state
& CDC (Center for Disease Control in Atlanta), reports, reviews reports and -surveys,
and much more. (Lost government funding)
REFERENCES
• Coreen Fuentes
Wal-Mart - Manager
• Jeff Appolon
Evolution Automotive & AutoZone
• Kristy Overbeck
Wal-Mart #3349
Photo & Connection Center, Department Manager
• Rich McLeer
Safety Director, PKF-Mark III Inc.
Cell phone: 215-***-**** or Home: 856-***-****
• Alice Olsen
Office Manager
• David & Stephany Swonger
• NormaJean
Piilani Photography
• Joe Barnes
Mobil Mechanic
• Kurt Hayes
AutoZone
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