WILLIAM JEFFERSON

**** ******* ***** ** *******

770-***-**** (H)

Lithonia, Georgia 30038 770-***-**** (C)

acdvl6@r.postjobfree.com

www.linkedin.com/pub/william-jefferson/3/430/b18/

Business Analyst/ Project Manager/IT Application Architect

A bottom line driven IT professional with 10+ years of combined business

process management, project management and business/systems requirements

analysis, application design, technical support engineering and testing in

a software development lifecycle environment. Experience supporting the

development, maintenance, and implementation of mechanized systems.

HIGHLIGHTS . As System Requirement Release Architect, managed planning

and analysis of over a thirty-five

Million dollar access gateway project.

. Conversant with Sarbanes-Oxley requirements and compliance

approval processes.

. Recognized by BellSouth Network Vice President for

contribution to success of writing and transforming

telecommunications system interface industry mapping

initiative.

. Reduced department budget 20% by recommending and defining

standards and consistent processes for System Requirements

Management Team.

. Acknowledged for innovation of application business/system

requirements percent completion tracking and reports system

for the Accenture/BellSouth Telecom service orders into

production.

. Acknowledged for Accenture/BellSouth CMM Level 3 process

advocate and Best Practices.

. Broad based user application software package skills

including DOCUMENTUM, PRISM, Windows 2000, NT, XP, CCC

HARVEST, CALIBER-RM, DOORS, NIKU/ CLARITY, MS ACCESS,

SHAREPOINT, WORKBENCH, Test Director, FILENET/P8, REM,

CM/PM, VPN, REMEDY, MICROSOFT OFFICE SUITE(Word, Excel,

Power Point, Access, Visio, Project)

. Exceptional command of operating systems, tools,

applications and platforms including ORACLE, XML SCHEMA,

TERA-DATA, SQL, ESSBASE, HP, SUN, SOLARIS, FTP, TCP/IP, EDI

& IMS, MVS-OS 390, OS MVS- JES2, IBM ISPF/TSO, CICS, UNIX,

DB2, SQL- SPUFI, JCL, FLEX, CONNECT DIRECT, INFORMATICA

EDUCATION B.S. Accounting/Computer Systems in Business, St. Leo

University, St. Leo, FL, 1990

PMI/PMP PMBOK Training, Technology Center Inc., Norcross, GA

PROFESSIONAL EXPERIENCE

3/05 -Present Real Estate Property Management/ Sales, Neshamah

Investments Phase I LLC

> Sole responsibility is to maximize return on real estate

investments and minimize risk. Investments are pursued

based on market analysis to determine current and resale

property values along with estimated costs of rehab and

resale.

> Identify real estate opportunities such as foreclosures,

bankruptcy, tax liens, auctions and HUD.

> Determine property value by analyzing homes in the market

area through on site visits and computer generated

comparisons.

> Purchase distress property and oversee rehab projects for

the purpose of sale or managing rental property.

9/09 - 9/11 Business Analyst, State of Georgia Department of

Labor

> Worked with clients on teams to gather business

requirements and translation into detailed traceable

functional design specifications for applications to be

developed or maintained.

> Wrote business requirements for the front-end web system

per the US Department of Labor guidelines. Conduct

interface impact analysis and make recommendations.

> Prepare and document Functional and Technical Design

specifications in adherence to the standard Client

methodology.

> Responds to and performs impact analysis, run SQL queries

for validation of error conditions on requests and assist

with estimates.

> Worked with how Business Objects works (performance,

architecture, best approach), and help design user

interface inputs to test planning and execution.

11/07 -5/08 Project Manager, NextGen Information Services/AT&T Services,

Atlanta, GA

> Managed Business Intelligence/Retail Data Warehousing

Customer Markets DISH projects. Responsible for the team

understanding of the enterprise business system and

industry. Directed application teams through the release

software development lifecycle (SDLC)

PRISM, and change control processes.

> Tracked and ensured projects were completed on time and

within budget, met all established quality requirements and

earned customer delivery approval.

> Scoped, planned, estimated, scheduled, and implemented

funded projects with development teams and business unit

customers.

> Monitored, analyzed, and evaluated system performance to

ensure appropriate and efficient use of applications.

Established breakdown structures for projects.

> Directed activities involving data transformation, data

modeling and design, impact analysis, gap analysis, joint

system application interface agreement documents (JAD, JIA,

SLA ), testing, and run SQL queries for validation of

defects and change management control.

6/07-11/07 Application Support, Comcast Cable Communications,

Alpharetta, GA

> Troubleshooter and online support for Broadband high-speed

Internet and VOIP users.

> Responded to e-mail inquiries and user access security

administration covering a full range of user services.

Investigate system user interface issues and run

diagnostics for resolutions.

> Served as a liaison for Comcast High Speed Internet (CHSI)

gathering product business requirements. Coordinated

interdepartmental communications.

> Tagged advanced PC/CHSI/phone/e-mail/modem and router

problems to technical support group when appropriate.

Tracked problems in a Remedy trouble ticket system.

3/07-6/07 Project Manager, Preferred Resources/ State of Georgia

Technology Authority, Atlanta, GA

> Coordinated Oracle-based applications with project team

while working for the Executive Project Director of State

Automated Child Welfare Information System project.

> Defined and prioritized project estimates, plans, managed

vendor deliverables and budgets. Controlled schedules,

resources and risks.

> Guided decision stakeholders in achieving project goals and

objectives.

> Assessed project variances, gathered metrics, developed and

implemented changes as necessary to ensure specified scope

was within time, cost, and quality objectives.

3/99 - 3/06 Application Architect & Release Project-Program Manager,

Accenture/Bellsouth, Atlanta, GA

> Managed or participated as a contributor on ENCORE

enterprise service order management application teams for

SOW (Statements of Work) approved projects: OSS99, DSL,

ELMS6, NPX, Number Portability and Line Share. Involving

over 21 major releases supporting applications LSR, SOG,

LSOG, LENS, LEO, PRE, DDC, Pre-Order and CSR for the

CLEC's.

> Managed or participated in application teams throughout the

software release development lifecycle (SDLC) in a CMM

Level 3 best practices methodology and change control

processes.

> Ensured project issues were resolved, delivered on-time

schedules, within budget and final product met business,

functional, technical, and established quality system

requirements.

> Participated in activities involving user business

requirements gathering and converting to traceable system

requirement specifications including conceptual design,

data modeling, application interface design architecture

(JAD, JIA, SLA) activities, conduct interface impact

assessments, estimating, impact gap analysis, offshore

process knowledge transfers.

> Reviewed and approved vendor business system requirement

deliverables, testing and defect change management control

of applications.

> Served as CMM process and best practices advocate for CMM

Levels 1, 2 and 3 for the organization's departmental

certification.

5/90 - 11/98 Business Systems Analyst, Application Architect-

Engineering R&D Division, Lucent Technologies/ IBM & AT&T,

Atlanta, GA

> Managed order supply chain and asset contract systems for

new mechanized distribution and transportation system

projects, daily operational support and multiple aspects of

system administration.

> Liaison for system users, vendors and programmers resolving

operating issues.

> Supported transportation systems via table maintenance,

data extraction, data integration, business user

requirements, file transfer, system data design, conduct

interface impact analysis and data mapping, system finance

and forecast demand studies, investigate error conditions

using SQL-Spufi queries for validation, ad hoc reporting,

production report development, help desk and

implementation.

> Negotiated, documented & managed the implementation of

major release enhancements to mechanized systems;

coordinated & directed testing, on-site installation

support and user acceptance management.

> Managed and monitored computer room operations, telecom-

processors, peripherals, systems interfaces, scheduled job

starting, shutdown, IPL, error condition investigation

reporting and system resource balancing for

upstream/downstream mainframe and client server operating

systems ensuring accurate reporting, maximum performance

and operations.

> Lifecycle tracking, asset contract provisioning analysis,

and financials of product and order/spec/item information

data flows for technical disciplines such as Toll Terminal,

Broadband, DACS, High Frequency, Light Guide, Satellite

(wireless), Cable, PBX / 4E and 5E.

Contact this candidate