Vincent E. Holmes

Clearances: DoD Secret and DoJ, DEA Level L

***** ********* *** ***, ********, MD 20607 • 301-***-**** • acduok@r.postjobfree.com

Summary:

Over 20 years of hands on experience in Computer Networking with the last 10 years focused on

BlackBerry Enterprise Server (BES) Administration. Experience with carrier operations i.e. AT&T,

Verizon, Sprint/Nextel and T-Mobile to assist with procurement of devices as well as build relationships.

Extensive Knowledge in BlackBerry Enterprise Server Configuration and Management; BlackBerry

Desktop Configuration; BlackBerry Link; Windows XP; Microsoft BackOffice Suite maintenance; as well

as Helpdesk and Field support. Ability to analyze user requirements and provide efficient cost-effective

hardware and software solutions including design, develop, implement and sustain.

Core Competencies:

BlackBerry Enterprise Server 5.0.3 HP ServiceDesk

BlackBerry Enterprise Server 3.6-4.1 SP6 Magic Service Desk (Helpdesk Software)

NXTL, GSM, GPRS, EDGE, EVDO, 1XEV, 3G, 4G Microsoft Windows Server 2008 R2

BlackBerry Device Configuration (AT&T, Verizon, Sprint/Nextel, T-Mobil)

Boxtone Mobile Operations Management Microsoft Windows XP

Fixmo Sentinel and SafeZone Microsoft Windows 7

TeamViewer 9 Microsoft Windows 8.x

Build Dell, Compaq and HP Servers System Administration

BlackBerry 10 Devices (Q10, Z10) Network Administration

TCP/IP Configuration POP3 and SMTP Configuration

BlackBerry Link WINS and DHCP Configuration

PGP Encryption Active Directory Administration

Professional Experience:

Systems Administrator / BlackBerry Systems Administrator, Nov. 2011 – Aug. 2013

Entwined Technologies, Drug Enforcement Administration

• Administered over 7200 BlackBerry users using BlackBerry Enterprise Server (BES) Ver. 4.1.6 –

5.0.3 MR3 over a secure network

• Provisioned, configured, updated all BlackBerry Devices, BlackBerry PlayBooks and Smartphone

Devices

• Created and managed BlackBerry Device Software Configuration Packages

• Managed BlackBerry Device Software Bundles

• Created and managed Application Control Policies for Unlisted Applications

• Created and Managed IT Security Policies

• Perform Problem management, including route cause analysis

• Extensive technical wireless data communications experience i.e. GSM, CDMA, EDGE, EVDO,

GPRS, NXTL, 1X, 1XEV, 3G and 4G

• Assisted in developing system documentation and conducting baseline configuration management

• Assisted with testing and evaluation of BlackBerry Enterprise Service 10 and devices.

• Performed product analysis to develop recommendations for technology solutions

• Provided Tier 3 Support for issues that could not be resolved by operations, worldwide

• Experience with Boxtone Mobile Operations Management

• Experience with deploying Fixmo Sentinel

• Participated in a Pilot using Fixmo SafeZone as an MDM Solution for IOS Devices

• Participated in a Pilot using BES 10 as an MDM Solution for IOS Devices

• Knowledgeable on IOS, Android and BlackBerry mobile operating systems

• Trained in BlackBerry Enterprise Service (BES) 10.0.1 which consist of:

- BlackBerry Management Studio

- Universal Device Service Console

- BlackBerry Device Service Console

Systems Engineer / BlackBerry Systems Administrator, Jan. 2010 - Oct. 2011

Paradigm Solutions, Drug Enforcement Administration

• Administered over 4000 BlackBerry users using BlackBerry Enterprise Server (BES) Ver. 4.1.6 over

a secure network

• Provisioned, configured and updated all BlackBerry and Smartphone Devices

• Performed product analysis to develop recommendations for technology solutions

• Provided Tier 3 Support for issues that could not be resolved by operations, worldwide

Senior Network Engineer, Nova DataCom, LLC, Nov. 2008 – Oct. 2009

U.S. Army Corps of Engineers

• Administered and upgraded BlackBerry Enterprise Server (BES) Ver. 4.1.6

• Provisioned, configured and updated all BlackBerry and Smartphone Devices

• Performed product analysis to develop recommendations for technology solutions

• Provided Tier 3 Support for issues that could not be resolved by operations

• Implemented solutions that functioned well within Service Level Agreements (SLA's)

• Assisted AT&T and Lockheed Martin to install a Cell Tower for 2G and 3G service

• Assisted with piloting AT&T and Verizon Treo’s using Good as the MDM (Mobile Device

Management) Solution

• Managed multiple projects

Senior Network Engineer, Quality Technology Inc., Dec. 2005 – Oct. 2008

U.S. Army Corps of Engineers

• Installed, upgraded and configured CISCO MeetingPlace Servers (OS 2000 - 2003) for both Internal

and External Web

• Built, configured and administered a BlackBerry Enterprise Server (BES) Ver. 4.0 – 4.1.6

• Discerned and understood customers’ short and long term requirements

• Configured and migrated BlackBerry Enterprise Server (BES) Ver 4.1 to upgraded hardware

platforms

• Installed and administered an ePO 3.6 (ePolicy Server) McAfee AntiVirus Server

• Maintained and administered Symantec MS for Exchange 2003 Enterprise

• Administered Windows 2003 Exchange Enterprise Server on a Windows 2003 Server Enterprise

• Performed Patch Management and Army IAVA Updates using an assortment of tools

Senior Network Engineer, Adnet Systems, Inc., Nov. 2004 - Dec. 2005

U.S. Army Corps of Engineers

• Maintained and administered BlackBerry Enterprise Server (BES) Ver. 4.0

• Provisioned, configured and upgraded multiple models of BlackBerry Handhelds (AT&T, Cingular,

Nextel, T-Mobile, Verizon)

• Administered an Active Directory Network consisting of approx. 3000 nodes

• Installed and administered an ePO 3.0/3.5 (ePolicy Server) McAfee AntiVirus Server

• Maintained multiple CISCO Meeting Place Servers

• Built and configured multiple HP Proliant Servers using SmartStart for Servers

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• Administered multiple Windows 2003 Exchange Enterprise Servers

• Updated trouble tickets using Magic Service Desk by Remedy Ver. 8.0

Senior Systems Administrator / Consultant, Oct. 2003 - Nov. 2004

Haymaker Technologies, Inc.

• Provided contractor services to Haymaker Technologies and its client-base which spanned

numerous industry verticals to include electrical, heating and air-conditioning, educational, technical,

informational, cellular and IT-centric

• Maintained external mail POP3 accounts

• Administered Active Directory Services

• Administered Windows 2000 Exchange Server

• Administered Windows 2003 Exchange Server on a Windows 2003 Server Standard

• Administered Microsoft Windows 2003 Small Business Server

• Administered MS Exchange 5.5 Server

• Built and configured HP Proliant Servers using SmartStart for Servers

• Installed the latest HP-optimized drivers, ROMPaqs, and management agents

• Maintained various clients servers (Windows NT 4.0 – Windows 2003 Server)

• Administered and updated client PCs’ Operating Systems (OS’s) and Hardware

• Maintained Cisco and other vendor-branded network backbone switches and hubs on client sites

• Configured and maintained DSL routers, Cable modems and switches

Senior Network Engineer / Consultant, Aug. 2002 - Oct. 2003

Empowered Integrated Solutions, LLC., Dept. of Employment Services

• Worked with Architects to build eight State of the Art One Stop locations for the Department of

Employment Services (DOES) Workforce Development Bureau (WDB) in the District of Columbia

over the course of four years

• Planned, designed, procured cabling, computers, servers, telecomm equipment for each One Stop

• Responsible for the day-to-day operations for the office of the Chief Information Officer (CIO) at

DOES

• Responsible for general oversight of CIO including budget preparation and monitoring and project

management

• Established a method for securing batch processes and transferring information between a MS

Windows 2000 Server and an IBM Mainframe. This path protects sensitive data with 128-bit PGP

Encryption and data authentication utilizing McAfee E-Business Server version 7.1

• Installed and assisted the configuration and maintenance of two MS Exchange Servers Ver. 5.5

• Installed and configured Symantec’s Ghost Corporate Edition version 7.5 for the Workforce

Development Bureau (WDB), One Stop Locations

• Provided client/customer service skills, server and workstation configuration and troubleshooting

skills (Tier 3 Level)

• Managed a mixed network consisting of 30 Servers (Windows NT 4.0, Windows 2000 Server and

Advance Server) and 1000 nodes (Windows 2000 Pro & Windows XP Pro)

• Participated in the purchase of 32 Canon Network Copiers, then worked with their engineer to

connect them to the network

• Evaluated and recommended hardware/software enhancements as required for the agency

• Evaluated Cryptek VPN Solution devices to create secure, dynamic and controllable communication

across shared networks

• Managed all HP Jet Direct printers across multiple domains via the Web using HP Web Jet Admin

• Remotely administered all Windows 2000-based servers using Terminal Server services

• Worked with Cingular to Pilot and then purchase BlackBerry Devices for the Agency

• Maintained and updated network antivirus protection using McAfee System Protection ePolicy

Orchestrator

Continued Work-Related Experience (Synopsis):

Senior Network Technical Program Manager, SAIC, Apr. 2000 - Aug. 2002

Consultant for the Dept. of Employment Services

Project Lead/Senior Network Administrator, Robbins-Gioia, Inc., Feb. 2000 - Apr. 2000

Consultant for the Dept. of Labor

Senior Network Administrator, DMSI Inc. Consultant for the Dept., Oct. 1999 - Jan. 2000

of Employment Services

Senior Windows NT Administrator, Alliance Technologies Nov. 1998 - Jul. 1999

Consultant Sprint Spectrum

Senior Systems Administrator, America Online (AOL) Sep. 1997 - Oct. 1998

Senior PC/LAN Specialist, Medlantic Healthcare Group, Mar. 1996 - Sep. 1997

Washington Hospital Center

United States Air Force - Networking Specialist, Jul 1993 to Mar 1996

Andrews AFB, Maryland

Non-Commissioned Officer In Charge (NCOIC) of Small Apr 1991 to Jun 1993

Computers Microcomputer Specialist San Vito AS. Italy

Non-Commissioned Officer In Charge of Small (NCOIC) Oct 1990 to Apr 1991

Computers/Training Microcomputer Specialist,

Tempelhof AS, Berlin Germany

Supply Systems Analyst, Kelly AFB, Texas Jan 1988 to Sep 1990

Supply Systems Analyst, Myrtle Beach AFB, South Carolina Jan 1987 to Jan 1988

Inventory Management Specialist, Kelly AFB, Texas Aug 1985 to Sep 1986

Inventory Management Specialist, Ramstein AB, Germany Jul 1983 to Jul 1985

Inventory Management Specialist, Shaw AFB, South Carolina Jul 1981 to Jun 1983

Education:

Currently Attending George Mason University, Volgenau School of Engineering: A+, Network+,

Security+, CISCO Certified Network Associate (CCNA), Microsoft Certified Technology Specialist

(MCTS)

BlackBerry - Formally known as Research In Motion (RIM): BlackBerry Enterprise Server (BES) Ver.

10.0.1

Research In Motion (RIM): BlackBerry Enterprise Server (BES) Ver. 5.0

Research In Motion (RIM): BlackBerry Enterprise Server (BES) Ver. 4.1.5

Computer Institute: A Microsoft Certified Partner

Following Courses Completed: A+, Network+, Security+, CISCO Certified Network Associate (CCNA),

Microsoft Certified System Engineer (MCSE) 2003 Track

References Furnished Upon Request

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