Kwame K. Woods

**** ********** ** *******, ** ***16

919-***-****

acduh8@r.postjobfree.com

Career Summary: I have the ability to define processes and techniques to

efficiently elicit requirements needed. I have excellent written,

communication, facilitation and presentation skills and a passion for

creating technology solutions to solve business pains/challenges. I am an

innovative, forward-thinker that is experienced in the ADDIE Model of adult

learning theories, style modalities, creation of curriculums and knowledge

transfer.

Skills Summary:

. Analytical- Evaluate information gathered from multiple sources,

reconcile conflicts, distinguish presented user requests from the

underlying true needs, and distinguish solution ideas from

requirements.

. Communication/Change Management- Active listener and translator of

business needs. The ability to understand the experience and skill

level of team members and customize communications to be most effective

with each. Able to guide business partners and team members to identify

the real business.

. Microsoft Programs - Word, Excel, PowerPoint, Visio, Outlook, SnagIt,

SharePoint, Project, Access, Adobe Acrobat, Adobe Frame Maker, Adobe

Photoshop, Adobe Illustrator, Jira, BMC Remedy, Microsoft SQL and Adobe

Captivate.

. Process - Understanding of systems concepts, and the software

development lifecycle.

. Project Management- Ability to manage meetings, stakeholders, budgets,

risks, issues and teams. Develop work plans, schedules, and project

task items and assist with estimating resource needs.

. Resource Management- Participate in the financial management/budgeting

process for assigned projects; prepare financial estimates for project

work; adhere to financial guidelines including project budgets,

billing, etc.; reviews and approves labor/service charges to ensure

accuracy and timeliness.

. Teamwork - Ability to interact and collaborate with others effectively

in diverse contexts, across time zones.

. Technical Writing- Write user, administrative and instructor-based

training material, business requirements, desk procedures and

developing business rules. Articulate the value proposition and helps

achieve the business objectives

. Trainer- Train end users and provide subject matter expertise and

operational support. Conduct in-person & webinar trainings. Manage the

LMS, including system administration, publishing, setting up

certifications, tracking attendance and test courses.

Experienced in the ADDIE Model of adult learning theories, style

modalities, creation of curriculums and knowledge transfer.

Employment

Mar 13-Present Accenture Regional Trainer

. Facilitate & deliver training sessions through instructor-led classroom

presentations and web-casts in virtual classroom environments.

. Create technical on-the-job training aides, classroom courses, and

knowledge transfer documents. Create training content for the Moodle

Learning Management System.

. Assist in the evaluation and implementation of new modules, maintaining

functionality and testing new functionality.

. Translate technical manuals and documents and extract relevant

information into training documents.

. Liaise with the Client, Project Managers, Testers and Developers to

understand the client's conversion, go-live and rollout strategies and

to ensure that the solution meets the business needs.

. Resolution and management of Tier 1 & 2 Helpdesk telephone calls/emails

to isolate, troubleshoot, diagnose and correct problems with software.

Document & triage questions, issues in incident management system

Remedy and Jira for defects.

. Coordinate with subject matter experts and develops courseware for

instructor-led training and live virtual classroom.

. Assist in needs assessment for new course development and existing

course revision, including eliciting and

specifying requirements with stakeholders.

. Collaborate with curriculum development and instructional design team

to define materials development needs and responsibilities.

. Plan, schedule and coordinate with project and production support teams

to deploy new updates.

. Gather, review and analyze course evaluations. Conduct need/skill gap

analysis to identify training/development needs.

. Manage the preparation of training materials, workbooks, handouts, sign-

in sheets, evaluations, and presentations.

. Interview subject matter experts to clarify and coordinate new material

and revisions.

Jun 12- Present Quarter Line Consulting Services Inc.

Business Analyst

. Document all deliverables including; scope definition, status reports,

analysis documents, user documentation and other applicable project

records

. Analyze, define, and document requirements for data, work flow and

business processes of MIPS & MMIS.

. Design, document, and coordinate desired business process changes.

. Provide Education and knowledge transfer to client resources on AIU &

Meaningful Use.

. Counsel clients on system and service configuration efforts, AIU &

Meaningful Use adaptation and business best practice solutions.

. Assess scope and determine impacts. Develop requirements and assist

with preparation and execution of test plans and test scripts.

. Develop context and data flow diagrams, business process flows,

business cases, and User Acceptance Testing.

. Build Scope Statements and business requirements for system / business

process integration related deliverables.

. Manage the communication and clarification of requirements between the

business and the development team.

. Collect and translate business requirements for technical and non-

technical teams. Eliciting, refining and documenting business

requirements.

. Gather and interpret requirements to establish business rules, testing,

and training requirements from internal and external resources.

. Identify, track and drive issue resolution using analysis, business

process improvements and design.

. Develop requirements and assist with preparation and execution of test

plans and test scripts.

. Project planning - implementation - budget - resource management and

quality of projects delivery.

. Conduct Ad-hoc data analysis and report creation.

. Schedule creation & management, Budget development, analysis &

management. Estimating - costs, resources, schedule, Deliverables

tracking, reviews.

. Develop operational and financial objectives by overseeing action

plans; resolving problems; completing audits; identifying trends;

determining improvements; implementing change; staying on budget.

Mar 07- Jun 12 Teaching Alternative Strategies & Knowledge

Inc. Project & Operations Manager

. Lead business and technology implementations and drove resolution of

issues by collaborating with departments to define the business

requirements and develop system specifications.

. Facilitate business decision making by performing analysis, producing

decision documents, and facilitate decision meetings as needed.

. Manage project scope, implementation plan, resources requirements,

training and mitigate risk across all projects. Identifying, tracking

and driving issue resolution.

. Develop workflow processes, roles and responsibilities for team

members, and communicate project concept.

. Design, document, and coordinate desired business process changes.

Provide quality control for project deliverables.

. Schedule creation & management, Budget development, analysis &

management. Estimating - costs, resources, schedule, deliverables

tracking, reviews.

. Evaluate, assist with design, critique solutions proposed, evaluate the

business impacts, and participate in solution testing.

. Provide overall administrative direction and oversight for policies,

procedures and programs of multiple ambulatory clinics/practices.

. Collect and translate business requirements for technical and non-

technical teams.

. Develop, recommend, implement and monitors short and long-term

strategies and initiatives for improving the efficiency, revenue, and

cost effectiveness of locations while planning for growth and

development within each marketplace.

. Preparation of all financial reports, including P & L statements,

income statements, balance sheets and GL reporting.

. Manage vendor relationships and utilize expertise to contribute to the

quality improvement process by recommending modifications and

negotiate, administer and monitor program contracts.

. Develop scope and objectives for each assigned project and review with

stakeholders and project team.

. Facilitate instructor-led training. Both on-site and online, in support

of the IS applications to train and provide continual learning on the

EHR and practice management systems.

Feb 04 - Feb 08 Life Skills Counseling Program

Manager

. Design, document, and coordinate business process changes. Document the

projects and project deliverables as assigned.

. Develop, recommend, implement and monitor short and long-term

strategies and initiatives for improving the efficiency, revenue, and

cost effectiveness of locations while planning for growth and

development within each marketplace.

. Analyze, define, and document requirements for data, work flow and

business processes pursuant to system modifications.

. Write training programs, including outline, text, handouts and test

exercises. Create training content for the Learning Management System

site. Organize and develop training procedure manuals, guides and

course materials.

. Collects end user feedback and identify ways to improve implementation

by documenting and tracking end user training.

. Consult analyses and present results. Plan and manage workflow to

ensure attainment of department objective.

. Provide task lists, work plans, and project plans, and managing same to

ensure satisfactory project performance.

. Ensure processes and tools are put in place to ensure project issues

and feedback is properly addressed in a timely fashion.

. Creates and conducts presentations to decision makers.

. Analyze workflow and data to assist in resolving interface errors

in a timely and effectively manner.

. Determines needs of users/departments; prioritizing modifications;

resolving organizational conflict; anticipating and making decisions to

meet the needs.

. Develop operational and financial objectives by maintaining

current systems and processes; evaluating, recommending, testing and

implementing new systems and processes; preparing and overseeing action

plans; resolving problems; completing audits; identifying trends;

determining improvements; implementing change; staying on budget.

. Assist in improving payer reimbursements and/or revenue cycle

collections above and beyond yearly budget expectations.

. Assist overall project management with ensuring that timelines and

milestones are met, and the projects are progressing according to

quality standards, company SOP's & budget.

. Plan and facilitate meetings. Makes formal presentations to various

senior level audiences.

July 03 - March 04 Evergreen Health Service

Program Coordinator

. Conduct ongoing program evaluation to ensure fiscal, strategic, and

service outcomes are met. Provides feedback to clients, staff & senior

leadership of review/survey results. Develop educational programs and

modified practices based on results found through continuous monitoring

. Train and orientation of new staff and recurrent training of all

staff; assists with line service operation; assists in making sure

that the facility is run safely and efficiently.

. Direct the operation function in conjunction with business growth,

introduction of new operational systems, meeting organizational

financial objectives, and meeting organizational goals in relation to

safety, quality of care, and timely delivery of service.

. Provide on-site end-user support for application practice management

and clinical functions across assigned health center.

March 00 - July 03 Community Alternatives of NC

Clinical Supervisor

. Develop educational programs and modified practices based on results

found through continuous monitoring. Conduct ongoing program evaluation

to ensure fiscal, strategic, and service outcomes are met.

. Review and analyzed operations budget, implemented policies and

procedures.

. Strategize and implement finance, accounting, billing, and auditing

standards.

. Manage, record and reconcile financial transactions in QuickBooks.

. Participate in corporate financial policy development as a member of

the senior management team.

. Process and disseminate all new hire paperwork.

. Define, documents and standardized processes with Finance, HR,

Facilities, IT and Purchasing to ensure operational alignment.

July 99 - April 00 North, Inc.

Regional Supervisor

. Develop tools and systems to provide critical financial and operational

information to the company officers and make actionable recommendations

on both strategy and operations.

. Ensures the financial viability and health of the practice through

analyzing, monitoring, reporting, and implementation of financial

systems and processes, including but not limited to P&L management,

annual budgeting, revenue cycle management, and effective cash

management at all locations.

. Implement best practices, tools and templates to augment existing

business process and methodology.

August 98 - June 99 North, Inc. Program

Manager

. Provide high quality and customized analysis quarterly, ad hoc

reports, and recommends new reports that would be useful.

. Facilitate cross-functional communication, including ability to

identify and resolve conflict.

. Assist in improving payer reimbursements and/or revenue cycle

collections above and beyond yearly budget expectations.

March 95 - March 00 Voca Senior

Habilitation Specialist

. Demonstrate leadership, collaboration, critical thinking, and teamwork

in addressing decisions and resolving issues.

. Ensure policies and procedures are developed and updated to coincide

with regulatory requirements and system utilization.

Trainings:

. Electronic Health Record Learning Management System

Enterprise Performance Management

. BMC REMDY Jira IBM Curam

Technology

. Diagnosis Codes (ICD-9 and ICD-10) Practice Management System Human

Resource Information System

. NCI CPR/First Aid Sign Language

Education: Bachelor of Arts- Psychology 1992-1997 Saint Augustine's

College Raleigh, NC

Contact this candidate