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Manager Customer

Location:
Greeneville, TN
Posted:
April 23, 2014

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Resume:

*** ******** *****

Benton, KY ***** (acdtzf@r.postjobfree.com)

270-***-****

Brad Nicholls

Summary of Skills

Strong in transportation logistics and planning, revenue growth, efficient operational performance,

recruitment and retention, workforce management, written and oral communication. Also, high energy

self-starter, highly organized, able to multi-task and troubleshoot in fast paced environment. Consistently

exceeds company and customer standards for on time deliveries and safety. Proficient with DOT

regulations, AS400 computer tracking system, TMW, Microsoft Word, Office, Excel, 10 Key and

PowerPoint.

Experience

BBC Trucking 2013- Present and from 2007-2011

Terminal Manager of Calvert City, KY representing Mawson & Mawson and Kaplan Trucking

Working with well established trucking companies who have more than 1000 trucks nationwide. Gross

revenue in freight averaging $1.4 million annually. Primary responsibilities include revenue growth and

driver recruitment/retention. Day to day responsibilities include contract negotiations for customer

accounts and locate/negotiate backhaul for company drivers to reduce empty miles. Oversee accuracy of

account receivables, dispatch and track loads to exceed customer needs, facilitate regular safety meetings,

and inspect equipment/freight to insure the highest level of safety. Broker loads to help customers achieve

their goals. Developed and incorporated my 10 point scale to assure broker carriers meet the standards to

deliver load legally and safely. Personally meet face to face with all customers on a regular basis to

maintain relations..

Cryogenic Transportation 2011-Present

Terminal Manager (3 terminals)

Oversee 20 employees. Hire/train/terminate employees. Maintain and repair all equipment. Enter

payroll, conduct safety meeting, log audits, ride alongs. Schedule and pay vendors for work completed

on equipment. Exceeded company revenue forecast by 46%. On time delivery 96%. Less than 3 percent

payroll errors for all three terminals. On call 24/7.

BBC Trucking 2007-2011, same as the first one.

PGT Trucking 2005-2007

Regional Manager

Oversee terminals in Calvert City, KY and Clarksville, TN

A well established trucking company with more than 1100 trucks nationwide. 20 trucks domiciled in

Calvert City and 25 trucks in Clarksville TN. Key responsibilities included growing revenue, improving

driver retention, and achieving optimal operational performance at both terminals. Responsible for driver

and office staff payroll and corresponding quarterly taxes. Through successful driver retention initiatives

driver turnover declined to 25% and each terminal subsequently achieved a 98% on time delivery rate.

Implementation of a solid customer retention strategy led to increased business, making our terminals the

preferred vendor for our largest customers.

Paschall Truck Lines 2000-2005

Coordinator for Murray, KY terminal

A well established trucking company with more than 1500 trucks nationwide. Responsible for routing,

payroll, scheduling and performance appraisals for 200 trucks and 2 fleet managers. Managed trailer

allocation/rotation and location. Track out of route miles along with drivers scheduled time off. Insure

loads are picked up and delivered per customers request at the highest level of safety.

Fed-Ex Ground 1996-2000

Night manager for Sikeston, MO terminal

Exceeded company standards for accurate/timely loads. Responsible for getting inbound trucks unloaded,

segregated and shipped out to appropriate cities. Responsible for hiring, termination and performance

appraisals of employees. Managed payroll, OS&D, hazmat, high value packages and customer

complaints. Supervised performance and efficiency of package handlers and drivers.

United States Navy 1986-1990

Honorable Discharge

Responsible for efficient operations of airport terminal to assure on-time safety inspections,

troubleshooting mechanical failures with aircraft, and maintaining accurate communication in and out of

terminal. Worked for three years as jet mechanic and spent 18 months in flight logistics. Held top secret

clearance to set up missions with the appropriate staff, assuring that pilots and staff had the available

flight hours and down time to complete the scheduled mission. Calculated fuel, transit time, and payload.

Set up hotels and ground transportation.

Education

Mid-Continent College Business Management

2007-2011

Volunteer Experience

Big Brother Big Sister Program

1995-1999

Marshall County Soccer Association

Coach

2002-present



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