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Manager Customer Service

Location:
Sterling, MI
Posted:
April 23, 2014

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Resume:

CHARLES SCOTT SCHWARTZ

***** *. ******* ****** 734-***-****

Livonia, MI 48150 acdtvv@r.postjobfree.com

CAREER SUMMARY

Manager with extensive and broad-based experience in the advertisement and automotive

supply industries. Track record of optimizing operational performance in office and plant

environments. Recognized by managers and peers for developing collaborative teams and

empowering individuals to personal excellence. Focused on improving key bench marks,

integration projects, cost reduction initiatives, and plant environment and safety. Proven leader

known for personal credibility, integrity and effective communication.

PROFESSIONAL EXPERIENCE

CBS OUTDOOR, Detroit, MI 2006-2009

Branch of global billboard advertisement company with 100 employees.

Operation Manager 2008-2009

Directed 60 union and Sub-contracted associates. Scheduled advertisement media

installations and managed payroll, CDL licensed drivers, Worker’s compensation / First Line

Reporting. Tracked inventory, billing, safety, cost analysis and budgeting. Worked with

Sales and Customer Service on a daily basis to ensure the client’s demands were met.

Implemented a photo project that increased the efficiency and completion of the contracts

in half the time. Also boosted quality of installations, saving the company $1000 / week.

Reduced staff and overhead by 50% while increasing production by 50%.

Provided hands on safety training to associates for climbing heights of 30-60ft.

Ensured compliance to OSHA standards.

Assistant Operation Manager 2006-2008

Followed crews in the field on work assignments, observing workload, quality and safety

providing quality control pictures documenting performance. Ensured staff adhered to all

safety issues.

Reduced worker’s compensation claims by providing internal training and weekly

meetings.

Completed accident investigations and provided thorough reporting to the insurance

company and management.

AMERICAN METAL FINISHING, Sterling Heights, MI 2003-2005

Privately owned auto parts finishing company with 30 employees.

Branch Manager

Supervised 25 employees, on three shifts, responsible for finishing metal auto parts.

Responsible for staffing, training, coaching, scheduling, forecasting, budgeting, inventory,

OSHA requirements, QS9000, maintenance, routing, and quality concerns and reworks.

Designed and implemented a cost effective, energy efficient office and warehouse

environment by streamlining operations and recycling 50% of waste.

Charles Scott Schwartz Page 2

ITW, Livonia, MI 2001-2003

Branch of global company providing warehouse and distribution of auto fasteners and clips.

Manager

Supervised 16 employees, on two shifts in Distribution and Packaging, responsible for

supplying fasteners to auto plants on time and accurately. Scheduled daily workload and

maintained multi-million dollar inventory.

Achieved certification as hi-lo driver and reach truck operator.

Appointed to safety committee, as 5s continuous improvement leader and QS9000

Auditor.

YAZAKI NORTH AMERICA, Canton, MI 1985-2000

Global manufacturer of automotive wire harnesses and instrument clusters.

Supervisor

Supervised 20 employees and maintained a multi-million dollar inventory. Trained new

associates, completed forecasts, budgets and barcode systems. Utilized computer

programs including AS400 and JD Edwards.

Achieved perfect supplier award from Mazda North America, four consecutive years.

Ensured QS9000 and ISO1000 compliance.

ADVO SYSTEM, Livonia, MI 1983-1985

Local company that warehouses and distributes mail inserts.

Line worker / Supervisor

Responsible for Cheshire-feeding, Sorting, Bagging, Mueller-feeding and strapping.

Promoted to supervisor in 1984, responsible for ten employees.

Promoted to Hi-Lo Driver in 1983.

EDUCATION / CERTIFICATION / TRAINING

Schoolcraft College, Livonia, MI, 3.5 years toward BA, Business Management

Fall protection certified

Dale Carnegie Management

COMPUTER SKILLS

Microsoft Excel, Word and PowerPoint, Windows, AS400, JD Edwards



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