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Sales Customer Service

Location:
United States
Posted:
April 23, 2014

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Resume:

Nicklaus Kerr

**** *. ***** ** *** ****,

Richmond, TX 77407

Home: 832-***-****

acdtub@r.postjobfree.com

Professional Summary:

Skilled CAD Drafting professional with hands-on experience using established design techniques to

produce precision technical plans, blueprints, drawings and models.

Technical Skills:

• Design review

• AutoCAD 2004-7

• Conflict resolution

• Mechanical drafting

• Team leadership

• HVAC design/drafting

• Data management

• Autodesk AutoCAD software

• Risk management processes and analysis

• Software/hardware QA

Related Work History:

08/2007 to 01/2008 - Piping Designer

Polaris Engineering - Lake Charles, LA

Responsibilities:

• Assist engineers with initial design and final design solutions on the project.

• Conceptualize plans, details, and sections to accurately convey construction or fabrication requirements.

• Prepared 2D and 3D designs under the supervision of the Lead Piping Engineer.

• Responsible for checking and back checking computer models and piping drawings.

• Ensured compliance with approved design standards, to provide quality design.

• Coordinated vendor supplied drawings and information into project drawings.

• Prepared Bill of Materials.

06/2003 to 05/2004 - Piping Designer

Fluor Corporation - Sugar Land, TX

Responsibilities:

• Worked on designated project to solve business problems.

• Developed a foundation for basic requirements necessary to be successful in a business environment.

• Assisted with preparing status reports and utility of performance metrics.

• Tracked document and communicate progression of tasks and provided follow-up to ensure on-time

completion.

• Interacted with business partners and technical designers to comprehend business requirements and

translate them to a technical solution.

Other Work History:

02/2010 to Current - Insurance Producer

State Farm - Katy, TX

Responsibilities:

• Closed an average of 25 new sales per week.

• Calculated premiums and established payment methods for sales.

• Identified and solicited sales prospects in agency databases.

• Evaluated leads obtained through direct referrals, lead databases and cold calling.

• Met with 10 existing and prospective clients each week to select appropriate insurance policies.

• Modeled exceptional customer service skills and appropriate diagnostic sales techniques.

• Negotiated new and renewal production goals with business development manager.

01/2008 to 02/2010- Dispatcher

Roadrunner Restoration - Houston, TX

Responsibilities:

• Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations

according to customer requests, specifications, or needs, using radios or telephones.

• Arrange for necessary repairs in order to restore service and schedules.

• Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors

using telephones and two-way radios.

• Prepare daily work and run schedules.

• Receive or prepare work orders.

05/2005 to 08/2007 - Sales

RadioShack- Sugar Land, TX

Responsibilities:

• Greeted customers in a timely fashion while quickly determining their needs.

• Recommended merchandise to customers based on their needs and preferences.

• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and

security practices.

• Developed a comprehensive training program for new sales associates.

• Planned and directed staff training and performance evaluations.

• Reviewed operational records and reports to project sales and determine profitability.

• Approved all sales staff budget expenditures.

• Promptly resolved all customer requests, questions and complaints.

• Built relationships with customers and the community to establish long-term business growth.

Education:

2003 - High School Diploma

Stephen F. Austin High School - Sugar Land, TX

Current - Piping Design Courses

Houston Community College - Houston, TX

Accomplishments:

• Independently designed and developed quality designs for small projects and subsystems.

• Awarded the Medal of Achievement Award upon graduation.



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