MICHELLE HARRY

210-***-****

acdtse@r.postjobfree.com

OBJECTIVE: To secure a position that will allow me to utilize my knowledge and expertise in

customer service or accounting in an established organization with advancement opportunities.

STRENGTHS: Dependable, assertive, team player, adaptable, well organized, determined to get

the job done, dress/grooming/speech/conduct are always dignified and professional.

EDUCATION:

2011 Career Quest - San Antonio, TX

Medical Information Management Certified

2003 San Antonio College - San Antonio, TX

Architecture No Diploma

2002 Highlands High School - San Antonio, TX

Architecture Diploma

SKILLS:

Data entry

Human relations

Telephone triage

Professional Development

SOFT skills

Creation of professional documents

Medical records managements

Appointment scheduling

Filing/ Book keeping

Medical office procedures

CMS-1500 form completion

Coding (CPT, ICD-9, HCPCS)

Medical Manager Software

Word Processing

HIPAA compliant

OSHA compliant

Entry level records and coder technician

Filed Medicare, Medicaid, BC/BS, Tricare, Workers Comp, Managed Care and Private Insurance

claims, delinquent claims

Reimbursements and EOB

Medical insurance procedures/ billing

Insurance verification

AR/AP Receivable

Coding Insurance Companies

Processing Insurance and Patient Check, Cash, and Credit Card Payments

Creating Payment Files and Spreadsheets

Resolving Payment Issues

WORK HISTORY:

1/2013-Present Business Banking Representative - CITI

Currently I work in a Citibank call center addressing the financial needs of Business owners.

With professional courtesy at all times, I answer questions ranging from simple account balance,

debit card/check book orders and loan information inquires to assistance with fraud disputes and

Citibusinessonline.com website navigation/ trouble shooting. As bank business

practices/regulations change, I constantly educate myself in these matters to answer business

owners’ questions. Although my primary responsibility is to address the needs of businesses, I

daily assist with the needs of our individual members as well. Using data entry, I often aide

personal customers with address/contact information changes, checkbook and debit card orders.

Duties also include: MyCiti.com and Citibankonline.com website navigation and trouble

shooting, putting travel suppressions into the system when one is traveling outside of the U.S.A.,

emailing other departments to further provide excellent customer service, fee reversals and client

education on banking products to upsell our clients.

11/2012-12/2012 Member Contact Representative

Integrated Human Capital/ Security Service Federal Credit Union

(Temporary Assignment) I worked in a seasonal Holiday Skip Campaign; I processed member

requests by phone, mail, and internet to “skip” a month of their loan payments during the holiday

season. I applied service fee payments, answer member questions (in English and Spanish), data

entry and up sell company products and services.

10/2011-06/2012 Customer Care Representative- The CSI Companies/ CVS Caremark

(Temporary Assignment) I educated members on their prescription drug coverage and health

insurance plans. This included explaining the saving benefits of receiving 90 day medication

supplies (up selling) instead of picking up 30 day supplies at the local pharmacy. I also explained

health plan policies & procedures, deductibles, co pays, maximum out of pocket expenses and

maximum allowable amounts. I resolved billing complaints and processed payments.

02/2011-08/2011 Accounts Receivable Cashier- South Texas Radiology

(Internship) The accounts receivable department required that I proficiently separate

correspondence, legal, insurance and patient payments, deposit them, create files, and resolve

payment discrepancy issues. Daily I created spread sheets reflecting the dollar amount of health

insurance and patient payments that I deposited into the company bank account.

01/2009-08/2009 Customer Satisfaction Representative- West Corp

Working in the bilingual customer service department, I did data entry and solved customers'

billing and/or technical complaints. My responsibilities included "winning back" customers who

left Direct TV by issuing credits on past due amounts, offering new equipment & competitive

specials that are normally reserved for only new customers. For technical complaints, I trouble

shooted with the customer over the phone. If the problems persisted, I dispatched a technician.

08/2005-01/2009 Direct Care Staff - EDUCare

As a caretaker, I assisted and trained ones with developmental disabilities and/or physical

limitations in daily life functions and documented their progress.

VOLUNTEERING EXPERIENCE:

Internship at South Texas Radiology’s Accounts Receivable Dept

Internship at San Antonio State Hospital’s Medical Records Dept

Mentoring home schooled students

San Antonio Children's Museum

Animal Defense League

Bible educational classes

LANGUAGES:

Spanish - Excellent (Read, Write, Speak)

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