A.M.Neeraj

WZ ***/*, VB-**

Ground Floor, Street #3

Virender Nagar

New Delhi-110058

+918*********

acdtr8@r.postjobfree.com

PROFESSIONAL PROFILE

> A result oriented professional with over 5.5 years of qualitative

experience in B2B Collections, Cash Application, and Dispute Resolutions

etc.

> Proficient in handling overall receivable management functions as well as

preparing management reports to assist in decision making process and

also making Quality audits for the team.

> A result oriented professional with over 3 years of qualitative

experience in Customer Service/Customer Care, Retentions and Sales.

> Currently working at WNS for the Lastminute.com UK Travel process for the

past one year.

COMPETENCIES OVERVIEW

Receivable Management, Sales and Customer Service

> Have experience in working for a UK travel process (lastminute.com) at

WNS.

> Have experience in B2B Collections, Cash Applications, and Dispute

Resolutions etc.

> Managing Accounts Receivable portfolio of 250 accounts, 1200 Invoices

over 12MM

> Resolving customer disputes, issuing credits, deciding on credit holds.

> Building new customers base by selling Mobile Connections and

International Calling Cards.

> Excellent presentation skill in sales and marketing

> Persistently worked for the organizational development

> Doing Quality audits fir the team and help the team improve in there core

job.

> Managing preparation of Weekly Call Volume Reports, Daily Delinquency

Reports and Prioritization of the Accounts.

CAREER GRAPH

Currently working with WNS for a UK based Travel Process known as

Lastminute.com since April 2013.

Currently taking care of the customer's all over the world and helping them

book flights, hotels and packages and also booking Theatre shows in

London.

Since AUG-07 to DEC-12 worked with Genpact Ltd. as a Process Developer in

an A/R Process

Genpact delivers high-quality solutions for more than 2.4 million

consumers, including small & medium enterprises and multinational

businesses. This allows Genpact to bring you facilities-based networks and

facilities-based datacenters for a sophisticated line of services to manage

your complete E-Business and data communication needs.

Job Responsibilities:

> Managing Accounts Receivable portfolio of 250 accounts, 1500 Invoices

over 12MM.

> Research through customer contracts, historical details,

> Coordinating with the customer's Accounts Payable to bring the payment

within terms, so as to minimize cash flow risk.

> Resolving disputes, related to Terms discrepancy, Damages, Returns, Short

Delivery, Late Delivery, Pricing issue and billing etc.

> Work closely with the cash application, billing and invoice team to

resolve queries.

> Resolving customer disputes, issuing credits, deciding on credit holds.

> Providing weekly feedback to management on key accounts every month.

> Handling Mass letters campaign

> Mentoring new hires & helping the training team for the Process

Development.

> Formulating and implementation of cross training plans within the team.

> Working through issues on all accounts on a regular (48 hours turnover

time) basis.

> Preparing Daily Hygiene Report

> Preparing Monthly Review File

> Updating Process Report Card

> Preparing Coverage Report on Weekly basis.

Since JAN 2006 till JAN 2007 worked with VANGUARD Info Solutions Pvt. Ltd

as a Senior Sales Rep.

Job Responsibilities:

> Building new customers base by selling Mobile Connections and

International Calling Cards.

> Worked for a US Mortgage Process where we used to approach customers for

Secured and Unsecured Loans.

> Also worked as a Verification Officer for the US Mortgage Process where

we used to do a credit check on the customer who has applied for the

Secured and Unsecured Loans.

> Check for client credit limits and ensure that the release is acceptable

> Monitor outstanding and history of client and prepare Sales Report

Since FEB 2004 till JAN 2006 worked with V-ANGELZ Pvt. Ltd as a Senior

Sales Rep.

> Worked for a US Mortgage Process where we used to approach customers for

Secured and Unsecured Loans.

> Also worked as a Verification Officer for the US Mortgage Process where

we used to do a credit check on the customer who has applied for the

Secured and Unsecured Loans.

> Check for client credit limits and ensure that the release is acceptable

APR 2002 till JAN 2004 worked with Matrix Cellular Service Pvt. Ltd and

ORANGE as a Supervisor Customer Care and Customer Service Department - B2C

& B2B)

Job Responsibilities:

> Used to handle the most valuable clients for the company, customers

accounts and their billing.

> High emphasis on accuracy, one time dispute resolution and customer

experience.

> Also worked for ORANGE Retentions Team as a Team Supervisor where we used

to retain the customer who had discontinued there services with ORANGE.

> Documenting factual details of each and every transaction in CRM Software

tools.

Key Skills

> Worked in ERP Software (People Soft 9.1 and 8.4, Oracle and S-42 Tool).

> Worked on CRM Software

> Worked on Access (Citrix).

> Worked on Worked on ISCS Package Software

> Documenting factual details of each and every transaction in CRM Software

tools.

EDUCATIONAL QUALIFICATION

> Pursuing Final Year Graduation from Sikkim Manipal University

> Done 10+2 under C.B.S.E Board from D.T.E.A. Si. Sec. School in 1996-97

> Done 10th under C.B.S.E Board from D.T.E.A. Si. Sec. School in 1994-95

Contributions / Achievements

> Received the Best Collector Award for exemplary performance in Q-1 & Q-2

2011 by Client.

> He also received Star Performer Award on numerous occasions

> He was also responsible for making Delinquency Report, CMS Report for the

entire team to help maintaining the hygiene.

> He was the top collector of the team. Collected highest amount of cash in

every quarter (Around 7MM)..

> He was given a responsibility of handling a highly disputed portfolio

with a Past Due Percentage of 88%, which is now reduced to 40%.

> He always used to exceed the aggressive targets given to him month on

month.

PROFESSIONAL CERTIFIED TRAININGS ATTENDED

> US Culture Training

> Basic/Intermediate/Advance Excel Training

> Effective Time Management

> Conflict Management

> Call Etiquette

> Lean and White Belt Training

> Teamwork

> Emerging Excellence

> Customer Centricity

PERSONAL INFORMATION

> Date of Birth: JUN-05-1980

> Father's Name: Late. Mr. A.Madhusudan

> Languages Known: English, Hindi, Tamil and Telugu

> Hobbies: Reading Novels, Watching T.V and Chatting

> Nationality: Indian

"I hereby declare that the above information's are true to best of my

knowledge."

Date:

Place:

(A.M.NEERAJ)

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