Robert E. Martin

**** *. **** ******, *******, IL 60615

773-***-****, acdtq9@r.postjobfree.com

Objective: A application development and/or infrastructure Project Management opportunity that

utilizes my capabilities, skills, training and experience in information technology,

organizational development, networking, telecommunications, banking, financial services,

business management and sales operations.

Executive Summary:

Agile Scrum Master methodology utilizing Jira for creating and tracking issues, user

stories, features, defects, task and requirements

Fully knowledgeable with practical experience of the ITIL framework to IT service and

business process management delivery in reference to The Service Lifecycle, The

Processes & Functions, and Measurement, Metrics and the Deming Cycle

Project Management Methodology Implementation and management of SDLC, Agile and

Waterfall

Achieved significant value while maintaining the scope and schedule on an ongoing,

complex multi-phase project with non-paid technical, business and project management

professionals.

PMI Certified Project Management Professional

Knowledge of and experience with a broad range of business applications including

Oracle, SAP ERP (Solution Manager), SalesLogix, Peachtree Quantum, Microsoft

Solutions.

Working knowledge of MySQL relational database design and web development using

the LAMP (Linux, Apache Server, MySQL and PHP), using jQuery javascript inclusions,

telecommunications and networking protocols

Planning, management service development of infrastructure architecture projects

involving private, public and cloud strategies, physical data centers, co-location

alignment utilizing virtualization and middleware platforms with back-up and disaster

recovery planning, design and implementation

Trained in all areas of project management, business and requirements analysis, UML,

IBM Rational XDE, RUP, AGILE and Six Sigma

Proficient in the use of various software packages including Planview, Planview,

BaseCamp, Oracle Primivera and SAP Portfolio, Microsoft Project (server & client),

Microsoft Visio, Microsoft Office, ACT Adobe Dreamweaver, Adobe Illustrator, Adobe,

InDesign, Adobe Photoshop and Peachtree Quantum

Began professional career in banking and financial services with two years as a

commercial loan officer followed by five years as a National Bank Examiner with the

Comptroller of the Currency

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Known to work well in a high pressure environment, be well organized, possesses

professional demeanor, advanced knowledge and skills with computer systems and

software, self-starter, goal oriented, confident, strong training skills, talented in

communications, motivation to promote success.

Accomplishments:

Project Management

Fully experienced and capable using waterfall, scrum and agile project management

methodologies. Currently leading a volunteer team of IT and project management

professionals to research and develop a highly complex networked secured hardware and

middleware infrastructure that provides administrative services for law enforcement and

intuitive user interface for community stakeholders to combat urban crime and violence that

interfaces with existing infrastructure.

Successfully delivered on a five-year web development project valued at $25 million.

Provided an integrated CRM (SalesForce.com and Sage), IT configuration, inventory,

purchase, and sales management system; played a key role in the Samsung U.S. expansion

for its enterprise integrated networking product line and Samsung’s worldwide strategic

alignment; in addition, successfully delivered on several IT infrastructure installation and

implementation projects.

Successfully delivered on many implementation and integration projects involving: business

intelligence, cloud computing, customer relations management, enterprise resource planning,

financial management systems, human capital management, incentive compensation

management, marketing automation, order management, point of sale, partner relationship,

professional services automation, project portfolio management sales force automation,

supply chain management, web services, backup and disaster recovery.

Experienced with managing IT projects utilizing best-of-breed project management software

including Microsoft Project Server 2007, Planview, BaseCamp, Oracle Primivera and SAP

Portfolio.

Operations Management

Shared general management responsibilities for a start-up, venture, which grew organically

from approximately $100K to $20M in annual revenue during a 7-year period; solely

responsible for financial performance, sales and marketing management; shared

responsibilities for operations, information technology, accounting, compliance and strategic

planning.

Managed sales and marketing function based on the principles of "Meaningful Marketing"

developed by Doug Hall and adopted within companies like Bank Of America, Johnson &

Johnson, The Ford Motor Company, Proctor & Gamble, Tenneco and Pfizer.

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Sales Management

Managed VCM Network's average organic sales revenue growth of 120% per year; sales

performance was assisted by a combination of the expansion of solution offerings and

effectiveness of sales operations.

Lead in sales training project for Samsung in which 120 channel partners in United States

and Canada where trained on the process, tools, marketing message, product demonstrations

and closing techniques for Samsung enterprise network and telecommunications solution.

Training

Actively participated in the development of the sales training function for Samsung BCS's

channel partner program; deliverables to Samsung included: sales training presentation, sales

manual, sales training processes and pre-qualification standards; tested sales training

program prior to production launch; trained 120 channel partners throughout the United

States and Canada to close out the project.

Experience: U.S, Foods Chicago, Illinois

Application Development Project Manager December 2013 to Present

Responsible for project initiation that includes developing charter, high level costing and

scope for presentation to executive committee to determine feasibility, benefit, risk and

justification

Manage multiple projects for various scope, duration and cost with an average budget of

$750K

Responsible for tracking, reporting and allocating internal and external application

development resources within the PMO process for multiple projects

Responsible for leading and managing enterprise application development projects that

are based on Tibco and Oracle platforms utilizing Java, Web Methods, PeopleSoft and

networking, infrastructure, data warehousing and storage resources.

Work with Portfolio Managers, Program Managers and Resource Managers to build core

team, and manage resource assignments/constraints

Lead the post-implementation review evaluating project results, lessons learned and

client satisfaction feedback

Monitor projects on an ongoing basis, evaluating progress and quality, and provide

regular status to PMO and project partners

Drive vetting of client requirements and infrastructure design specification creation

J.P. Morgan Chase Chicago, Illinois

IT Project Manager February 2013 to December 2013

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Responsible for high transactional and priority IT infrastructure projects for Treasury

Security Service's associated various LOB's

Lead projects starting from requirements gathering to closure under a matrix structure

within a large complex PMO environment

Lead in defining project’s purpose, roles, tasks, milestones, budgets and measures of

quality and success

Create and maintain ownership project communication strategy

Develop comprehensive project plans and execution approach

Monitor projects on an ongoing basis, evaluating progress and quality, and provide

regular status to PMO and project partners

Drive vetting of client requirements and infrastructure design specification creation

Identify, analyze and mitigate potential risks/issues and manage corrective action as

necessary

Manage financial estimate definition and monitor Actual vs. Forecasts/Estimates

variances

Work with Portfolio Managers, Program Managers and Resource Managers to build core

team, and manage resource assignments/constraints

Coordinate resources - staff, equipment, vendors - across multiple projects/programs

Ensure project objectives are meet effectively and efficiently

Lead the post-implementation review evaluating project results, lessons learned and

client satisfaction feedback

Develop and lead global communications plan

Utilize hybrid project management methodology of Agile and Waterfall

Manage and report on project utilizing a variety of tools including Project Server,

SharePoint, Cisco Conferencing, Office Communicator and Microsoft Office Suite.

Taproot Foundation Chicago, Illinois

Pro Bono Salesforce Project Manager August 2012 to Present

• Responsible for leading professional team of volunteers to deliver Salesforce.com

implementation for not-for-profit dance company

• Managed project using waterfall methodology starting form requirements gathering to

project closure

• Measured project value through planned and scheduled milestone reviews

• Conducted regularly scheduled meetings governed by communications plan involving

external. customer and project stakeholders

• Lead definition development of organizational roles and user permission profiles

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Urban Business Development Project (IT phase) Chicago, Illinois

Program Director (Pro-bono) January 2012 to March 2013

Initiated testing iteration of a bold, complex, database driven web portal and security

network infrastructure to provide a secure user and administrative interface for a city-

wide partnership with the Department of Emergency Management, Chicago Police

Department and community interest

Reached initial milestone ahead of schedule for defining and gathering requirements for

WAN comprehensive network grid and web portal deployment

Instituted the PMI/Scrum project management methodology for the five-year multi-phase

project utilizing a hybrid of Agile and waterfall methodologies

Identify and organize community, institutional and professional stakeholders to effect the

comprehensive identification of IT project requirements for public safety, business

development, education and housing

Develop commercial and residential property owner database to facilitate the needs of

marketing, communications and various initiatives leading towards project deliverables

Initiate first phase for the development of a community security video surveillance grid in

partnership with law enforcement and the Google framework

Create business and project plan for the purpose of project execution and long-term

project funding

Manage interaction and communications with community, business and governmental

stakeholders

TUI International Travel Deerfield, Illinois

Project Manager/Business Analyst September 2012 to December 2012

Member of senior level turn-around team with objective to increase revenue, improve

margins and enhance market position through streamlined operations, enhanced travel

management system and improved workflow processes

Managed cross-functional and internationally geographically diverse team collaboration

by implementing SharePoint Sever in an integrated Microsoft environment

Gather business requirements for Microsoft CRM Dynamics end-user configuration, sales

management, operations management, reporting and user roles and permissions

Create and manage project plan for upgrading and enhancing proprietary travel

management system (QDM) and its integration with Microsoft CRM Dynamics

Facilitate operations team leaders meeting to review issues log pertaining to system

performance and enhancements

Prepare and present project progress report to senior management teams located in the

U.S. and U.K in accordance to project communications plan

Create statement of work for CRM and QDM travel management system testing,

upgrades and enhancements

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Manage QDM’s SDLC, scrum users stories and issues log

Create data and workflow integration requirements for Microsoft CRM Dynamics, QDM

and Microsoft Great Plains accounting solution

Facilitate fixes, enhancements and upgrades to customer facing group travel management

web portal

Manage and execute project plan using Microsoft Project Server, Microsoft SharePoint

Server, Microsoft Lync Server and Microsoft Visio.

Wynn Casino & Resorts Las Vegas, NV

Project Manager July 2012 to August 2012

Perform business analysis for Wynn’s Illinois regional marketing executive’s strategic

objectives and goals in facilitating effective client support

Enhance and upgrade Sage’s ACT client-side and cloud based CRM implementation to

meet business requirements

Gathered business and functional requirements for enhancing user interaction, data and

workflow processes

Expand CRM database schema

Provided technical support and training for user interface, reporting, roles and

permissions

Customize CRM form fields, enabled and configured mobile access on the Apple

platform

Re-train Wynn Hotel and Resort’s Illinois regional staff on expanded CRM capabilities,

reports, customization and operational usage

Completed project scoped by client for three months in one month as a result of

competencies within the overall CRM space

VCM Network Chicago, Illinois

Project Manager/Partner October 2007 to November 2011

Performed project management function using waterfall, scrum and Agile methodologies

in compliance with client’s environment

Utilized hybrid project management methodology of Agile and Waterfall weighted based

on application or infrastructure deliverables.

Implemented and configured Microsoft Project Server 2007 and Microsoft Project clients

of internal management of programs and project portfolio

Performed business analysis utilizing business process management and IT services

process techniques to determine and elaborate the specific business requirement for IT

projects to determine feasibility, ROI, utility and alignment with client’s business strategy

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Successfully implemented Red Hat Linux Enterprise infrastructure platforms

incorporating JBoss middleware and Red Hat Enterprise Virtualization on Red Hat Linux

Servers and manual configurations

Performed Linux administration functions for system monitoring, process management,

memory usage, file systems, storage, system crash, system boot, groups, users, logs,

package management, system updates and networking

Successfully implemented standard and customized Salesforce.com solutions for

organizations of varying industries and sizes fully licensed Sales Cloud and/or Service

Cloud

Managed numerous Saas and client/server application implementation and conversion

project to include: SalesForce.com, Sage Virtual, POS solutions and SharePoint

Effective administration of back-end interfaces for MySQL database, content

management, Apache Server, Linux OS, and telecommunications

Managed a full array of SAP projects that implemented All-in-One, Business By Design,

Business One, CRM, ERP, HR Management, Materials Management, Product Lifecycle

Management, Plant Maintenance, Supply Chain Management, Sales & Distribution,

Financial Management and Suppliers Relationship Management on UNIX OS with

Oracle database configured for optimized file system layout

Managed a full array of Oracle projects that implemented a cross-platform of Oracle

applications, servers, NAS and SAN storage devices, middleware and virtualization

Effective administration of entire IT infrastructure, which includes servers, network,

telecommunications and end-user devices including disaster recovery and back-up

planning and implementation

Successfully managed several full and partial suite client installation, implementation,

and training of CRM and ERP solutions within the SMB space

Successfully delivered on several Hewlett-Packard networking and data infrastructure

installations and implementations of varying sizes

Successfully delivered a 5-year web development project with a combined project team

of 75 developers, architects, designers, and system integrators. Project was delivered

according to the planned scope, schedule and budget. I was responsible for the entire life

cycle of the project as defined by PMI

Performed competitive process mapping of SAP ERP solutions in conjunction with ERP

Central Component 6.0 upgrades for client installation and implementation analysis

Managed the implementation of Sage financial management and CRM solutions

(Peachtree Quantum and SalesLogix), Avaya and Samsung networking solutions

(Communications Server and OfficeServ) along with various web development,

collaboration, and office productivity solutions

Planned activities of designated projects to ensure that objectives were accomplished

within prescribed time frame and funding parameters

Executed daily operations of procurement, change control management, management

project scope, quality assurance, project meetings, human resource management,

schedule management, project performance and variance analysis

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Reviewed project proposals to determine time constraints, funding limitations,

procedures for accomplishing project, staffing requirements and allotment of available

resources to various phases of project

Wrote, designed and produced schedule baseline, cost performance baseline, scope

baseline, scope management plan, requirements management plan, schedule management

plan, cost management plan, quality management plan, process improvement plan,

human resource plan, communications management plan, risk management plan and

procurement plan

Established work plan and staffing for each phase of project and arranged for recruitment

and assignment of project personnel

Instrumental in bringing the project to a successful close accommodating approved client

changes

Conferred with project staff to outline work plan and to assign duties, responsibilities and

scope of authority

Directed activities of project personnel to ensure project progressed on schedule and

within prescribed budget

Reviewed status reports prepared by project personnel and modified schedules and plans

as required

Prepared project reports for management, clients, and others

Conferred with project personnel to provide technical advice and to resolve problems

Successfully managed a forty-person team performing web design, PHP scripting

development, database development, and JavaScript development and server platform

configuration.

Spearheaded team recognition and team-building efforts

Led the team evaluation and approval of design changes and specifications

Controlled expenditures within limitations of project budget and approved change request

Samsung BCS-MarketSource Chicago, Illinois

Technology Sales Training Project Leader October 2008 to November 2009

Successfully detailed the technical integration of Samsung’s enterprise class networking

solutions (OfficeServ®) for data center connectivity, convergence, virtualization and

disaster recovery failover

Developed and delivered training on SaleForce.com solution for management of

protected opportunities, pipeline and co-op services

Delivered IT project implementation procedures and scorecard for class of products

Interacted closely with Samsung’s senior management in the United States and South

Korea in verifying and controlling project scope

Successfully delivered on a one-year project phase within the planned scope and schedule

for the expansion of the OfficeServ® enterprise network solution

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Planned activities of designated projects to ensure that objectives were accomplished

within prescribed time and budget constraints

Executed weekly operations of monitoring project scope, compliance, training needs,

communications, and project asset resource management

Contributed in the writing, designing and production of the project plan and training plan.

Instrumental in the expansion of the Samsung BCS distribution channel

Conferred with project staff to outline work plan and to assign duties and responsibilities

Trained and managed 120 channel partners and achieved significant improvements in

their pipeline development and sales performance

Directed activities of project team members to ensure project progressed on schedule and

within prescribed budget

Proactively trained Channel Account Managers (CAM's) on the technical aspects of

Samsung BCS's network and telecommunications solutions

Reviewed status reports prepared by project team members and modified schedules and

plans as required

Conferred with project client to provide channel account management, product feature

performance, channel support, sales toolkit advice and to resolve problems

Successfully handled project task and assigned deliverables

Coordinated activities concerned with technical developments, scheduling and resolving

engineering design, and test problems

Responded to written and telephone requests for additional project support

New Horizons Computer Learning Center Chicago, Illinois

IT Training Consultant June, 2005 to September, 2007

Consulted on and managed delivery of training services in business skills, leadership

development, project management, Six Sigma, ITIL, Cisco, Microsoft, VMWare and other

technical disciplines

Executed daily operations of prospecting, follow-up, sales projections and solutions

delivery oversight

Developed and maintained a prospect list through association affiliations, networking,

proprietary directories, and news reports

Wrote, designed, and produced targeted marketing collateral, sales letters and request for

proposal responses

Secured Major account relationships with McDonalds, Northern Trust, and Walgreens

Called on prospects to explain features of services, costs, and advantages

Wrote orders and scheduled initiation of services

Collected payments on accounts

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Avatar Systems Chicago, Illinois

Account Executive September 2001 to May 2005

Executed daily task of cold calling, CRM update, follow-up calls, account review, pipeline

review, proposal development, quote creation, and sales closing

Performed monthly task of sales forecasting

Developed, designed and produced customized sales presentations to present appropriate

client solutions

Directed sales support staff to resolve invoicing and solution delivery issues

Effectively and professionally represented the company and presented solutions at trade

shows, symposiums, road shows, and business association meetings

Monitored prospect industry and specific developments using news reports, trade journals,

and field interviews to determine focus of sales efforts

Conferred and consulted with marketing team to plan promotions and incentives to secure

information on solutions and customer specifications

Structured and maintained a dynamic prospecting database

Sold document management, networking, telecommunications and business applications

to enterprise and SMB accounts

Conferred with prospects, existing accounts regarding solution needs, and advised

customers on types of solutions to acquire

Responded to written and telephone request for proposals, request for quotes, and request

for information

Resolved customer complaints regarding sales and service

Expanets Chicago, IL

Senior Account Executive February 1999 to August 2001

Executed daily task of cold calling, CRM update, follow-up calls, account review, pipeline

review, proposal development, quote creation, and sales closing

Performed monthly task of sales forecasting

Wrote, designed and produced customized sales presentations to present appropriate client

solutions

Directed sales support staff to resolve invoicing and solution delivery issues

Effectively and professionally represented the company and presented solutions at trade

shows, symposiums, road shows, and business association meetings

Monitored prospect industry and specific developments using news reports, trade journals,

and field interviews to determine focus of sales efforts

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Conferred and consulted with marketing team to plan promotions and incentives to secure

information on solutions and customer specifications

Structured and maintained a dynamic prospecting database

Sold document management, networking, telecommunications, and business applications

to enterprise and SMB accounts

Conferred with prospects, existing accounts regarding solution needs, and advised

customers on types of solutions to acquire

Responded to written and telephone request for proposals, request for quotes, and request

for information

Effectively and efficiently worked through and resolved customer complaints regarding

sales and service delivery

Other Positions Held: Additional Training:

Parke-Davis Project Management Professional Certification (PMP)

1995 to 1999 Business and Requirements Analysis

Pharmaceutical Sales Representative Unified Modeling Language (UML)

IBM Rational XDE

Astra U.S.A. Rational Unified Process (RUP)

1993 to 1995 AGILE

Pharmaceutical Sales Representative Six Sigma Green Belt

U.S. Comptroller of the Currency License:

1987 - 1993 Project Management Professional Certification (PMP)

National Bank Examiner License No: 1491106

Expires: March 11, 2015

Drexel National Bank International Banking and Financial Fraud (JPMChase

2013)

1985 to 1987

Anti Money Laundering (JPMChase 2013)

Commercial Loan Officer

Affiliations:

Education:

Member-Project Management Institute (PMI)

Chicago State University

Chicago, Illinois

References:

B.S. Finance 1985

Available upon request

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