RESUME

Krishna Kumar TK Contact No - +601********

Mail Id – acdtnc@r.postjobfree.com

Objective: -

To be a part of professionally managed company and to make a niche for myself in

the field of administration by integrating my personal objective with the

company.

Current Employer: -

HEWLETT-PACKARD MULTIMEDIA, CYBERJAYA, SDN.BHD MALAYSIA

Designation : Technical Solution Representative III

Client : Procter and Gamble (India)

Responsibilities

Provides Customer Service from incoming internal or external businesses end

user's contacts and proactive notification system on IT IN structure service issue

within the business contractual agreement.

Assist end users to avoid or reduce problem occurrences

Add case resolution to Knowledge Management System

Engage support as needed to ensure SLA demands are met

Respond to service, product, technical, and customer relations questions on

subjects such as features, specifications, and repairs on current and discontinued

products, parts, and options, based on customer entitlement (warranty through

mission critical)

Proactively assist internal or external businesses and end users to avoid or reduce

problem occurrence

Provide direction and guidance to process improvements

Articulate recommendations and explain resolutions to clients

Queue managing responsibility for request management

Creating high volume of FCR ticket for all sorts of technical issues

Previous Employers: -

Organization : Electronic Media Monitoring Center

Designation : Senior Monitor

Duration : June 2008 – March 2013

Role : Analyze and monitor television channels

Environment : Government of India organization

Organization : Pioneer News Paper

Designation : Sub-Editor

Duration : July 2008 – October 2008

Role : Reporting, collecting stories and editing it.

Environment : Print Media (Newspaper)

• 11 months with GENPACT (Gurgaon, India) as a Process Associate with

Administrative Skills, Data Handling.

• 1 Year with Stracon Back Office Solutions (call center for Indian Airlines) as a

Team Member with skills of Telecheck-In, Reservation, General Information at

New Delhi, India.

• Worked as an LIC agent with Life Insurance Corporation of India for one year.

EDUCATIONAL QUALIFICATION

2008 : M.A. (English) from IGNOU, Delhi.

2004 : B.A. from Delhi University.

PROFESSIONAL QUALIFICATION

• Post Graduate Diploma In Journalism from Pioneer Media School,

New Delhi.

• 3 months Certificate course in Air Travel Fares & Ticketing from YMCA.

• 6 months French language from Alliance Francaise, Lodhi Road, New Delhi.

• 2years eDAST (Diploma in Advanced Software Technology from CMC, New

Delhi).

Personal Profile:

Name : Krishna Kumar TK

Father Name : Komalan TR

Sex : Male

Date of Birth : 25-12-1982

Age : 32 yrs

Marital status : Married

Nationality : Indian

Language Known : English, Hindi, Malayalam

.

Declaration:

I hereby declare that above furnished details are true to the best of my knowledge and

belief.

Place: Malaysia Krishna Kumar TK

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