Sharon Hughes

***** ********** **** **. * iverview, FL 33579 727-***-****

h acdtfa@r.postjobfree.com

Professional Summary

• Self-directed, highly organized professional known for outstanding capabilities in

accounting functions; accurate and efficient.

• Worked over six years on many financial accounting assignments and projects such

as: Invoicing and payments, monthly reports, data entry, daily reports and

balancing.

Objective Statement –Seeking a challenging position in the Accounting field performing

both front office and/or accounting functions, handling daily finance operations and

database for fi rm .

Skills Summary

Customer Service Computer Complaint

Report Preparation Savvy H andling

Writ ten Troubleshootin Professional

Correspondence g/ Problem P resentations

General Office Solving Time Management

S kills Training & Call Center

PeopleSoft Development Operations

Sharon Hughes

Professional Experience

Pan American Hotel Management, Tampa, F L 2014-

cur rent

Accounting Clerk

P repare adjustments and maintain t ransactions on city ledger accounts and

h ouse accounts

Balance and t ransmit credit card batches

Research and handle guest inqui ries

Post credit card payments and advance deposits from 3rd pa rty reservations

Balance credit card postings from 3rd pa rty reservations

_T rack out of balance amounts from FDA which includes credit card variances as

w ell as posting errors

Resolve out of balances and posting errors

Check, verify and process invoices

Process vendor payments

Sort, code and enter accounts payable data

Analyze discrepancies and unpaid invoices

Prepare and submit customer invoices

Code, post and receipt payments

Prepare and coordinate deposit activities

Perform all necessary account, bank and other reconciliations

Monitor customer accounts for non-payment and delayed payment

U nited Rentals and Bisk Education (Accountemps) Tampa, F L

2012 - 2013

Accounting Clerk

Sharon Hughes

Responsible for applying unapplied cash to the proper invoices and researching accounts and

correcting discrepancies w ith misapplied cash

Entered and maintained t ransactions in accounting ledgers on a daily basis

Responsible for applying all payments received th rough the lock boxes with

m inimal t ransactional error

Communicated with customer/clients/vendors to account for payments and

cash.

Efficiently managed the application of payments according to the customers’

payment advice while

maintaining a high t ransaction count.

Reconciled Bank Statements

Maintained daily reports

Coca-Cola Refreshments.-Brandon, F L 2006-

2012

Senior Account Receivables Specialist

Directly responsible for accounts receivable functions of a $25 million dollar international

portfolio including: invoicing, research and investigation of chargebacks including

d iscrepancies, issuing credit and debit memos, accounts receivable reconciliations, responding

to customer requests for documentation, reviewing aging reports to identify past due accounts

and t rends, collection calls, billing and month-end close activities.

Analyzed and resolved customer issues and disputes

Communicated with sales and management the status and progress of customer inquiries and

resolutions.

Participated in peer coaching and mentoring to new employees

F inancial Administrative and Credit Services-(FACS Group), Clear water,

FL 1998-2006

C ustomer Service Supervisor

1. Successfully managed a team of 10+ employees in all aspects of daily

operations including reporting, resolving problems, monitoring call quality,

one-on –one coaching, and t raining

2. Managed attendance, weekly meetings, scheduling, payroll, corrective

counseling and performance reviews

Sharon Hughes

3. Managed productivity, call f low and staffing strategies to optimize employee

performance

4. Boosted employee moral through active participation in the diversity

commit tee and organized company events

5. Effectively oversaw the set-up of a new subsidiary and t rained supervisors on

t he policy and procedures of the new company

F inancial Administrative and Credit Services- Clea rwater, F L

1996-1998

Customer Service T raining Specialist

Trained new hires phone etiquette, customer service “soft skills,” and specific

job functions

Assisted in the development of t raining curricula and support materials

Reported assessments of classroom performance, content knowledge and

retention to management

Education and Training

Masters of Science in Psychology - U niversity of Phoenix, Phoenix, AR (2009)

Bachelor of Arts in Psychology-University of South Florida, Saint Petersburg, F L

( 2005)

Mental Health Counseling In tern (2011-2012)

Microsoft Word, Excel and PowerPoint, Lotus Notes, SAP, AS400 BASIS,

G reat Plains, FDA, OPERA

Preventing Sexual Harassment-Refresher (2005)

Employment Law (2005)

Leading Change (2003)

Making Connections (2003)

Leading Teams (2003)

Creative Problem Solving (2003)

Sharon Hughes

Principles of Motivation and Respect (2003)

Preventing Sexual Harassment (2003)

Making Choices (2003)

Employment Law (2000)

Workplace Violence Prevention (2000)

Safeguarding Company Assets (2000)

Conflict Resolution (1999)

Time Management Strategies & Skills (1999)

Time in Attendance (1999)

Human Resources I (1999)

Conducting Performance Appraisals (1998)

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