Post Job Free

Resume

Sign in

Customer Service Management

Location:
Dublin, CA
Posted:
April 22, 2014

Contact this candidate

Resume:

JESSICA ANN LAUREANO-WRIGHT

**** ****** ******, *** **** CA 95118

408-***-****

acdtej@r.postjobfree.com

[pic]

SUPPLY CHAIN MANAGEMENT

Inventory Management / Business Planning

Planner professional with more than 15 years' experience in supply chain

management. Key competencies include forecasting, planning, product

scheduling, inventory management and logistics. Analytical problem solver,

proactive and detailed-oriented. Customer satisfaction driven with

extensive background in MNO customer accounts. Excellent computer,

communication and negotiation skills.

Technical skills: Excel, MS Word, with knowledge of Access, Power Point,

SAP, Oracle 11i

PROFESSIONAL EXPERIENCE:

1997 - 2012 Sony Electronics Inc., San Jose, CA

Sr. Inventory/Deployment/Procurement, Business / Demand Planner

Support Major MNO accounts for the Component Solutions Business

Division supporting Storage and Energy Products; Product

Planning; Weekly and Monthly Production Planning, Including

Product Launch and EOL/LTD Management; VMI forecasting; Global

supplier commodity management; Global allocation management;

Global forecast analysis; Price Protection; Cost analysis; EDI

transactions; VMI Warehouse Management for multiple locations;

Inventory Control and Analysis; Global and Local Logistic

support; Mexico import management (Maquiladora); SOP

establishment and implementation; Sales and Marketing support;

Customer inquiries and support; Internal SOX audits; Project

coordination and management; Generate reports; Presentations.

Major MNO accounts supported: IBM Corp., Lenovo PTE LTD, Dell

Computers, and Cisco

AWARDS:

. Special Achievement Award, Sony 1997

. DSPD Special Achievement Award, Sony Q1 FY2000

. Component Company Outstanding Achievement Award, Sony FY2000

1995 - 1997 Hitachi America, Ltd., Brisbane, CA

Material Planner

Support Major OEM and Distribution accounts for CD ROM

division; Product Planning; Weekly Planning Management; JIT

forecasting; EDI transactions; Procurement; Logistics;

Warehouse Supervision; Inventory Control; Customer inquiries;

Generate reports.

Major OEM account supported: Compaq Computer Corp.

AWARDS:

. Various SPOT Awards, Hitachi 12/95-4/97

1993 - 1995 Prima International, Santa Clara, 408-***-****

Order Administrator

Support to sales; Handle international exports and domestic

shipments; Prepare export documentation; Production and

Inventory Control; Purchase and receive product; Invoicing and

general accounting; International and domestic customer

inquires; Generate reports; General administrative duties.

1991 - 1993 AVR Technology, Inc., San Jose, 408-***-****

Customer Service Representative/Sales Administrator

Responsible for sales and marketing support for domestic,

international distributors, value added resellers, dealers, and

end users; Provided product information and features via

telephone and facsimile; Track customer leads; Performed

computer order entry; Handled international exports and domestic

shipments; Prepared export documentation; Generated shipment

bookings, revenue, and backlog report on a weekly, monthly, and

quarterly basis; Trade show representative (Comdex Fall 1992).

EDUCATION:

1989-2002 SAN JOSE CITY COLLEGE,

Marketing and Business Administration (AA)



Contact this candidate