Summary

Mr. Florio is an accomplished and versatile technology professional with

over fifteen years of experience in both the public and private sectors.

His range of expertise includes quality assurance, programming and analysis

of software information systems using various delivery methodologies, and

he is well versed in the software development life cycle (SDLC). He is a

detail oriented self-starter with the ability to participate/manage

multiple projects concurrently, develop effective, professional

relationships with both technical and business professionals including

managing day-to-day client relationships, and is able to learn new

technologies quickly while adapting to the client working environment and

standards.

Experience

State of Arizona

Department of Economic Security

Division of Child Support Enforcement, June 1997 - May 2013

Programmer Analyst II . June 2004 - May 2013

Lead Programmer Analyst for the design and implementation of software

enhancements for a statewide automated child support system.

Responsibilities include creating, reviewing, and analyzing system and

program specifications for highly complex applications, working with team

members to resolve production related problems, testing new code and fixes,

and training junior team members. Established and maintained QA

environments, manually tested on-line and batch jobs, performed code review

and executed unit and functional test scripts. Major projects included a

conversion of printed files to user-accessible data sets, leading to the

reduction of paper-waste and promoting network access, modifications and

maintenance of the Hospital Based Paternity System (HPP), including a

large, high profile conversion, and maintaining the OCSE Federal Reporting

process. Additional duties included daily research and troubleshooting

tasks, routinely performing various ad-hoc evaluations as well as

maintaining production standards and cutover activities to the Production

region.

Programmer Analyst I . November 1997 - June 2004

Programmer Analyst for the design and implementation of software

enhancements for a statewide automated child support system. Responsible

for QA of data sets, user interface functionality and process integration.

Worked in conjunction with the user community to gather system

requirements, write detailed specifications for program detail and logic,

code, test and implement project initiatives. Participated in functional,

system and user acceptance testing (UAT) while planning ongoing maintenance

tasks upon implementation.

Programmer Intern . June 1997 - November 1997

Created programs using Natural to run a suite of production reports for a

large, statewide user community. Provided all necessary documentation and

support as needed. Acquired skills in Natural Programming, Job Control

Languages, and interfaces with the ATLAS system in a CICS mainframe

environment. Developed strong programming and project implementation

skills, including the execution of complex work plans, the creation of

organizational and process structures, and demonstration of creative

problem solving.

Wells Fargo

Phoenix, Arizona

Operations Analyst, February 2002 - July 2002

Supported the Mortgage Consulting Division in the servicing and analysis of

consumer loan processing. Worked with mortgage consultants and customers to

analyze applications, interpret policies, review documentation and order

all required verifications. Conducted all follow up activities as well as

provided quality assurance to the process. Identified risk based on credit

risk policy and procedures while ensuring compliance with organizational

standards. Provided analysis of trends, extracted data and prepared

relevant reports according to bank policies, federal and state laws and all

regulations.

The Komando Corporation

Phoenix, Arizona

Programmer Analyst, June 1996 - June 1997

Maintained World Wide Web and America Online Sites for this technical and

Internet consulting company. Promoted to Director of Online Menu

Programming. Managed interns to ensure job tasks were completed in

accordance with the weekly schedule while maintaining programming duties.

Managed a Listserv with over 25,000 Internet users who subscribed to the

company's newsletter.

Education

Arizona State University

Tempe, Arizona

Bachelor of Science (in Business Process Management / Statistical Analysis)

. Computer Information Systems coursework

Key Computer Skills & Languages

. Natural . HTML . Flash . SDLC . TSO/ISPF

. MS C/C++ . Windows OS . Outlook . CICS . JAVA

. MS Office . Mac OS . Perl . Adobe . COBOL

Suite Products

. MS Visual . MS SQL . Stata . JCL . BASIC

Basic Server

Professional Recognition & Certifications

. Certificate in Quality Analysis (Arizona State University, College of

Business)

. Governor's Spirit of Excellence Award (Given for Software Development

Excellence)

. State of Arizona Licensed Realtor

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