**-** **** ** *** # **

ALEX CAIMARES

JACKSON HEIGHTS, NY 11372

acdtcp@r.postjobfree.com

954-***-****

Summa ry of Qualifications

Dependable and diligent IT professional who manages multiple tasks and works well

Skills

u nder pressure. Experience in installing, t roubleshooting and repairing hardware,

software and peripherals plus t raining of end users. Applies consultative approach to Adobe

Dreamweaver

resolving issues. Very patient. Provides clear and simple explanations and works closely

Adobe Photoshop

w ith people to develop solutions to their computer problems. Seeking position that

Adobe Flash

requires creating systems and processes to improve quality, productivity and the Corel Paint

company's bottom line where my knowledge will be useful while providing an MS Office Suite

Windows 7

opportunity for growth within a growing or already successful company.

P rofessional

E DUCAT IO N V ista/XP

TCP/IP

Active Directory

Installation of

COMP U TER CARRER CENTER

H ardware/Softwar

Classes taken in each other the following: A+ (hardware and software), Network +, e

M icrosoft server, M icrosoft Active Directory. Currently testing on Dell Certifications MS Word, Access,

Excel, PowerPoint,

and working towards my MCDST Certifications.

MS FrontPage,

EXPER I ENCE Adobe Acrobat,

Symantec

Corporate

Sr. Desktop Support Consultant A ugust2010

A ntivirus, Internet

-January2013

Explorer,

United Nations New York, New York

Netscape, Mozilla,

Prepare hardware/software requirement and provide technical specifications and

W inZip; HTML;

i nformation on best options in local and international markets. Review quotations and

L AN/WAN

b ids and prepare requisitions and submission requests.

Maintain an up-to-date inventory of hardware, software and stock of supplies and spare Networks, Data

parts. Warehousing;

Operate network utility procedures defining network users and security att r ibutes Corporate Email;

establishing directories, menus and drive-mappings, configuring network printers and Telecommunicatio

ns; Internet /

p roviding user access.

I ntranet

Trouble-shoot and monitor network problems. Operations;

D isaster Recovery

Maintain up-to-date parameters of information for the network clients and electronic

P lanning

mail.

M anage DOCO internet/intranet services, including occasional uploading of

i nformation, giving user’s r ights to staff, setting up e-mail addresses.

Implementation and maintenance of security measures, including anti-virus measures,

Certifications

Operating System and Application security patches.

Dell Certified

Develop new systems for high impact results (e.g. office management system, electronic

registry, etc. Microsoft A+

Microsoft Certified

Systems Engineer

(Pending)

Support Engineer September 2008 –

A ugust 2010

PSCH I NC F lushing, New York

Independently diagnose, repair, and/or recommend resolution to desktop, network, and

server hardware and/or software issues.

Maintain network and systems’ user accounts in accordance with Agency and

department policies and procedures

Evaluate and recommend hardware and software solutions.

Perform software and hardware installations, configurations, repair and upgrades.

Assist in giving guidance of procedures and policies to new IT staff.

Maintain IT Infrastructure asset lists and maintenance logs.

Perform scheduled maintenance on Agency computers and peripheral equipment.

Provide user instruction and assistance to users at all agency locations.

Assist in special projects at all agency locations as assigned.

Provide Technical and administrative support for Agency phone systems, voice mail

systems and all related equipment.

Provide system hardware and software support to Agency end-users.

Provide support to the IT Assistant Director in modifying and creating software.

Lead Desktop Support Tech March 2005 – September 2008

Next Level Technology I nc . Queens, New York

The business is a retail computer store and repair shop. My duties included

maintaining a precise inventory using Microsoft Accounting 2007 estimates processing

sales client relations hir ing staff building, repairing, t roubleshooting computers and

l aptops. Building and also t roubleshooting LAN and WLAN networks installing

surveillance systems all product ordering distributor relations and research for

company growth. Network server & PC workstation installation repair &

t roubleshooting Broadband (high speed) In ternet access for all PCs on your network

I nternet and Intranet security (firewall optimization) Virus and Spyware detection

removal and prevention Back-up planning/implementation and Data Recovery Services.

Desktop Support Consultant November 2003 –July 2005

C ity Hall City of Yonkers Yonkers, New York

Performed desktop duties at Yonkers City Hall in a 650 user Windows 2000 and

W indows XP environment. Established a Ghost multicast server and created client

i mages for rapid desktop deployment and to standardize desktop installations. 2 Level

supports for all desktop business software consisting of proprietary software as well as

s tandard business applications (MS Office XP, Extra Bundle, Badger Connect3, etc.

Loaded and configured Extra Bundle 6.4 for TCP/IP on users' PC to establish

connectivity to mainframe. Installed and configured Cit r ix ICA Client to establish

d ialup connections to New York State Civil Service and New York State Department of

Motor Vehicles. Installed, configured and maintained HP Jet direct Print Servers

connected to Windows 2000 print servers. Installed and configured Palm Pilot I I I, V,

V I I, m500, m505, m515, HotSync Manager and Pocket M i r ror. Resolve all

synchronization problems. Also Blackberry models 7230, 7280, 7520.

Contact this candidate