ERIKA MARTINEZ

***** ******** **** **.

Houston, TX. 77013

713-***-****

acdtbr@r.postjobfree.com

Career Objectives: To bring to your organization enthusiasm, dedication, responsibility, and good

work ethic, combined with a desire to utilize my customer service skills obtained through previous work

experience

Summary of Qualifications

• Strong written and verbal communications skills

• Excellent problem solving, time management and organizational skills

• Interpersonal and strong adapting skill

Bilingual: English/Spanish

Work History

Cricket Wireless Company/ Houston, TX 03/2011 to 6/2011

• Assisted customers with inquires over the phone and in person. Inquiries to include all questions

concerning cell phone payments, billing.

• Opened new accounts, and upgrade existing accounts with periodical promotions.

• Navigating Cricket computer data base in order to provide excellent customer service.

• Meeting required standards of service.

• Data entry.

• Maintain thorough knowledge of store merchandise.

• Handled customer inquiries and solved billing problems.

• Handling all cash and credit card transactions both in person and via telephone

Mambo’s seafood 06/2012 to 03/2013

• Provide excellent customer service.

• Have thorough knowledge of products and safety.

• Handling all cash and credit card transactions

Baytown Nissan 11/2013 to 01/2014

• Answering and directing calls in a professional manner.

• Light data entry using Microsoft Word/Excel and other data systems.

• Assist clients and guest to the appropriate department.

All-Tex Staffing Personnel Inc. 02/2014 to 04/2014

• Screening drug test for possible hires

• Data entry

• Answer phones and schedule interviews

• Light filing

• Conducting background checks

• Check for citizenships

Education

• North Shore Senior High School – High School Diploma 2009

• San Jacinto Community College - Present

Contact this candidate