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PO BOX ***

CHRISTOPHER M. MCDONALD LIVONIA, NY 14 487

acdt7p@r.postjobfree.com

(585) 465- 2258

OBJECTIVE

Seeking a position as a Network Technician.

Skills

EDUCATION MS Office Suites

2 007/2010 /2013

Information Technology: Network Administration, Bachelor of Technology Office365

August 2010 – December 2012 Administration

SUNY College of Technology at Alfred, Alfred, New York

GPA 3.04/4.0 CSS

HTML/XHTML

Computer Repair, Certificate May 2010 - August 2010

Spiceworks

Genesee Community College, Batavia, New York

W indows

Computer Systems & Network Operations, Associate in Applied Science XP/7 /8/8.1

August 2008 – May 2010 W indows Server

Genesee Community College, Batavia, New York 2 003/2008 /2012

GPA: 2.92/4.0

Active Directory

W SUS

CERTIFICATIONS

DHCP

CompTIA A+ - Completed July 2013

DNS

CompTIA Network+ - Completed November 2013 W ANs and LANs

Network Cabling

EXPERIENCE

Storagecraft

PC Technician, Infrastructure March 2013 – March 2014 Barracuda

Innovative Solutions, Rochester, New York

ESET Anti -Virus

Virus Removal Tools

Duties Performed:

• Install and test PCs

Remote Desktop

Fix PC performance issues Technologies

Diagnose and Repair PC hardware related problems

Assist in preparing, maintaining, and upholding procedures for logging, reporting, and

statistically monitoring PCs

Accurately document hardware failure, repair, installation, and replacement

Assist in developing long term strategies and capacity planning for meeting future computer

hardware needs

Support development and implementation of new computer projects and new hardware

i nstallations

Install, troubleshoot, maintain and repair all peripherals, storage devices, and software

attached to a customer’s PC’s and network infrastructure

Provide on-site assistance to end users pertaining to the installation, troubleshooting, and

support of their computer applications

Ensure daily logs are kept for tracking anti -virus, backup, and Windows Server Update

Service statuses

Complete preventative maintenance on all network related equipment installed on -site

Compile, maintain, and verify network documentation

Accurately document, track, and report all network related incidents and end user support

i ssues

Assist in developing long term strategies and capaci ty planning for meeting future business

technology needs

Assist in the development, implementation, and installation of new technology projects

IT Specialist, Information Technology October 2012 – December 2012

ServU Federal Credit Union, Painted Post, New York

Duties Performed:

• Systems Operator – process jobs, perform backups.

• Develop and maintain related departmental process & procedure documentation.

• Monitor data processing and communications systems.

• Provide Level 1 Helpdesk Support.

• V endor interface with business partners.

• Perform maintenance and repairs on equipment as needed.

• Printer and desktop support.

• Some project management.

Network Specialist (Internship), Information Systems August 2012 – October 2012

Noyes Memori al Hospital, Dansville, New York

Duties performed:

• Day-to-day system support tasks as well as special projects oriented around the Noyes IT

i nfrastructure

• Equipment swap of selected software and hardware assets up for renewal as part of the

ongoing technology replacement cycle.

• Developed and maintained concise documentation about the Noyes IT operating

e nvironment.

• Worked with the following technologies:

Microsoft Active Directory

Windows XP and 7 operating systems

Outlook 2003, 2007 and 2010

High speed laser printers

Microsoft Windows Server 2003 and 2008

Microsoft Exchange 2003 and 2010

NOC Technician (Internship), ISIS NOC June 2012 – August 2012

Frontier Communications, Rochester, New York

Duties Performed:

Daily interface with the Internet Help Desk

Assist in handling all escalations from Leads and Coaches at the Help Desk

Communicate system outages to Help Desk personnel

Track and monitor all escalated issues from the Help Desk

Interface to System Services, Tier 2 IP Networks and Data Support Technicians

Dispatch high level problems to on- call technicians in appropriate department

Confirm network status, fix if possible, or dispatch to local repair

Troubleshoot in-depth Network backbone issues and escalate as appropriate

Assist System Services, Tier 2 IP Networks Data Support with maintenance requests

Utilize network monitoring tools to ensure network stability

Update and validated network maps as needed

Daily IP Address Assi gnments

Update and record IP assignments in public DNS

Process Internet DNS requests

Process customer domain and DNS requests

Assist IHD in troubleshooting BDSL customer issues

Support VPN and VoIP product

Support wireless product Qualifications

Helpdesk Technician, Information Technology Services August 2011 – January 2012

Alfred University, Alfred, New York

Duties Performed:

Maintain and track all work orders in the ticketing system.

Receive, tag, and keep track of all incoming hardware and software.

Troubleshoot computer hardware, software, and network issues.

Provide customer support to phone calls and emails.

Escalate major issues to proper levels.

Perform other related duties, as assigned, for the purpose of ensuring the efficient and

e ffective functioning of the department.

Network Administrator Intern January 2010 – April 2010

Master Web Services, Batavia, New York

Duties Performed:

Design a new network structure for the Internet Café it the YWCA in Batavia, NY.

Implement a blade server into the network.

Re -install and configure Windows XP w/Service Pack 2 on the machines in the Internet Café.

Maintain the Internet Café and troubleshoot any issues that may arise.

ACTIVITIES & AWARDS

Student Senate Representative: Up ‘til Dawn, Alfred State 2011-2012

Member, GCC Men’s Golf Team, 2010

Member, Student-Athlete Activity Committee 2009 - 2010

Assistant Manager, Computer Repair Club, 2009 - 2010

Member, Computer Repair Club, 2008 – 2009

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