Kong Pheng Moua

*** ***** ***

Phone: 651-***-****

St. Paul, MN 55106

Email: acdt5o@r.postjobfree.com

EDUCATION

University of Minnesota

Minneapolis, MN

September 2006 - December 2012

College of Education and Human Development

o Bachelor's Degree in Human Resources and Business and Marketing

Education

WORK EXPERIENCE

O'Reilly Auto Parts

January 2013- March 2014

Maplewood, MN

Store Manager

o Manage a team of 9.

o Analysis sufficient to determine and justify correct classification

decisions and relevant job-related qualifications, and to determine

the appropriate advice to give management.

o Train new and old team members for efficiency and employee

development.

o Responsible for store operations

o Perform inspections on unit and grounds.

o Maintenance of store: plumbing, mowing, landscaping, interior

and exterior lighting, clean-up of parking lot, and painting

the store when needed.

o In charge of payroll, making sure all team members are

punching in and out correctly.

o Attend job fairs to recruit new team members as well as visit

schools to show case the company and hire students in the

area for job vacancies.

o Oral and written communication sufficient to explain HR

policies, procedures, and collective bargaining agreements to

management, staff and applicants and compose thorough

classification audit documentation.

o Prioritize effectively and juggle multiple tasks

simultaneously.

o Perform database management and prepare reports as required

as well as other personal services responsibilities as

assigned either using email or mail service.

o Promote the highest level of customer service to a broad

range of clientele.

o Ask questions and research answers whenever necessary to

understand the application of or deviation from process and

procedure.

o Determine marketing strategy changes by reviewing operations and

financial statements, and departmental sales records.

o Proactively communicate both verbally and in writing, with a

broad range of ethnically, culturally, and economically

diverse customers.

o Serve as liaison for customers and respond to inquiries or

resolve issues

o Strong keyboard, data entry skills, and word processing.

o 50 WPM

o Administer structure for large volumes of work by setting goals,

managing time, and meeting deadlines.

O'Reilly Auto Parts

July 2010 - December 2012

Maplewood, MN

Assistant Manager

o Responsible for sales, appearance, and overall operations of the

store.

o Provide excellent customer service.

INTERNSHIP EXPERIENCE

Minnesota Education Corps/ Minnesota Conservation Corps

Minneapolis, MN

September 2012-December 2013

Human Resource Internship

o General office support

o File papers in numerical/ alphabetical order

o Prepare audits

o Asses team members with resources and assist with program

application completion and submittal

o Plan out for job fairs to recruit new members.

o Create new brochures to attract potential members.

o Process payroll and making sure members punch in and out times

match their assigned schedule.

o Review workers compensation to correspond with OSHA Law and

Regulations.

o Handle ambiguity and recognize patterns of appropriate responses

in different types of situations.

o Strong keyboard, data entry skills, and word processing.

o 50 WPM

o Experience posting vacancies, screening resumes, and or job

analysis/classification.

SKILLS

o Bilingual: Fluent in speaking Hmong and English.

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