P.D.W. I I **** Ardrey Woods Dr Charlotte, NC ****

• acdt5e@r.postjobfree.com •

678-***-****

A high quality and productive, goal oriented professional with proven people and leadership skills.

Information and results-driven, decisive leader, with great critical and analytical skills. An interpersonal

empathetic teacher with fair judgment and memory for specific details, Further possessing skills in

organizational awareness, integrity, with a compassion in the delivery of customer service, risk

management, and working as an enthusiastic team player.

Core Competencies Leadership Operations Select Achievement

Strong Communicator Created a 35% revenue Led several revenue In 2011 as a Quality

with excellent generating system which producing projects geared Control Analyst, led

presentation and originally excluded 1/3 of solely on the participation Customer Service

writing skills employment staff of a specific client Solutions Project to

Billingual-Spanish eliminate issue resolution

backlog, increasing

customer satisfaction

rating by 8%;

implemented productivity

measurements for

continued execution

Strategic thinker with Demonstrated the ability Demonstrated talent in For Sales Productivity &

experience in problem to communicate and process, root cause and Promised Profit to Earn,

solving and strategy deliver to senior quality assurance analysis Ranked 2 out of 47 Elite

development managers and owners Trainers for 2013 within 1

within an organizations month of being employed

Excellent Oversee reports that Extensive experience in 2013 Created a service

organizational affect the performance of call center operations, program that increased

awareness with the Team Leads and their including evaluating monthly revenue by 15%

ability to be a fast units metrics such as Service based solely on customer

learner Level, Adherence, Handle participation

Time, and Productivity

Proficient in MS Office Ability to gain 2008 recommended and

including Excel and commitment of team and accepted a ranking

Power Point customers position by superiors for

being institutionally

devoted.

Customer Relations Specialist

X erox I nc. R aleigh, NC Jan

2010-Ma rch 2012

C ustomer Relations Specialist Team Lead, I T Support &

I nside Sales

• Served as an on duty aide next to Operations

M anager in assisting fellow team members who

could not perform effective customer service

r esolution inqui ries. Monitored calls and gave on

t he job coaching for performance.

ADT Securi ty Systems R aleigh, NC

J uly 2009-Jan 2010

Customer Support Analysts Supervisor

• Involved in system installation and implementation,

employee scheduling and hiring, testing and

ongoing technical troubleshooting as well as vendor

m anagement.

P.D.W. I I 9527 Ardrey Woods Dr Charlotte, NC 2827

• acdt5e@r.postjobfree.com •

678-***-****

Aarons Sales & Lease R aleigh, NC

J une 2010-Dec 2010

Account Manager

• Answer client's technical questions, resolving

p roblems such as late product shipments and

delivery, handle billing discrepancies and even

a r ranging for the return of damaged or unpaid

p roducts.

Durham Police Depa rtment D u rham, NC

D ec 2006-July 2009

Law Enforcement Officer (PO2)

• Held ranking position t hat was intended to

guarantee the safety and security to the citizens of

t he community and assurance that the NC laws

w ere enforced within the ju risdiction of the city

b ased on reasonable and sound judgment.

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