Kyle Jackson

**** *********** ****.

Kanata, Ontario

613-***-****

acdt3a@r.postjobfree.com

PROFILE

Hard working, detail oriented individual who has successfully built client

relations in previous positions. Has managed multiple tasks when delivering

a new program to the local community which saw over 50 inquiries in the

first month. Successfully completed a Bachelor of Arts, Honours degree with

a major in Applied Economics and minor in Psychology. Has provided

exceptional customer service in a variety of settings with the most recent

being in the insurance industry. Currently has Reliability Status with a

Secret Security Clearance in progress.

EDUCATION

Bachelor of Arts Honours, Economics

2008 - 2013

Carleton University, Ottawa, Ontario

- Major: Applied Economics

- Minor: Psychology

EMPLOYMENT HISTORY

Claims Content Valuation Analyst

InPro Claims Services, Ottawa, Ontario

2013 - Present

- Investigate property claims in a timely and respectful manner through

communication with the customer, appraisers, adjusters and any other

related parties.

- Conducting research on appropriate vendors and items efficiently and

accurately.

- Preparing reports in a detailed manner using Microsoft Excel, as well

as InPro's software ClaimsLogic.

- Adapting to changing priorities to ensure claims are completed

precisely and meticulously, which allows the insured a prompt

turnaround time.

Business Development Coordinator

Valley Heartland Community Futures Development Corporation, Smiths Falls,

Ontario 2013

- Helped coordinate and deliver a new program that targeted women

entrepreneurs in the Lanark and North Leeds area.

- Designed program applications and created an in-take process.

- Administered a community loan fund that was targeted at developing

women entrepreneurs and the community as a whole.

- Coordinated two Steering Committee's that helped attract women

entrepreneurs from their targeted community.

- Created and maintained a program participant database, ensuring up to

date information.

- Processed Eastern Ontario Development Program applications that were

presented to a board of directors.

Kyle Jackson, continued

Administrative Assistant

State Farm Insurance, Brockville, Ontario

2013

- Regularly maintained customer databases to ensure up to date

information.

- Responded to business inquiries regarding quotes in an accurate and

timely manner.

- Processed client payments, as well as made collection calls to ensure

payments were received on time.

- Consultative selling (including up-selling) of a variety of insurance

products that would increase the overall sale for the company.

SKILLS AND ABILITIES

Communication and Interpersonal Skills

- Effectively wrote research findings into a report, which was then

presented to classmates and professors that resulted in high grades.

- Responded timely, effective, and clear to business e-mail, as well as

returning phone calls in a prompt, efficient manner to provide

excellent customer service.

- Provided exceptional customer service in past positions that increased

the overall sales of the company.

- Consistently met and surpassed weekly sales and promotional targets.

- Accurately advised a team of classmates regarding research topics,

which allowed the team to collaborate efficiently to gather data,

ideas, while meeting required deadlines.

- Effectively demonstrated conflict resolution and problem solving

skills when resolving client issues in a timely and respectable

manner.

Technical Skills and Knowledge

- Advanced knowledge of Microsoft Office software, including word

processing, spreadsheets, data entry and internet usage. Successfully

used each of these programs to prepare assignments and projects which

resulted in high grades.

- Researched a variety of topics that included gathering extensive data,

properly analyzing and reporting findings into a research paper.

- Conducted data analysis on such programs as STATA, Shazam, as well as

Excel.

- Accurately re-created outdated blueprints with AutoCAD to allow for

proper usage.

- Developed, designed and maintained websites dealing with a variety of

subject matter.

- Accurately and efficiently gathered and input data, which allowed me

to generate graphs, or reports when completing research assignments.

Analytical and Organizational Skills

- Planned and prioritized multiple tasks while collecting data,

verifying accuracy over a number of sources, which resulted in proper

analysis.

- Reviewed and processed micro loan applications for consideration

- Surveyed large amounts of data, allowing myself or members of a team

to properly conduct trend analysis, which was then reported through a

research paper or a number of assignments, all resulting in high

grades.

- Coordinated and managed a team of individuals while delegating a

variety of responsibilities to ensure effective use at a team level.

- Developed and helped facilitate workshops for women entrepreneurs

designed to help build specific skills relating to various business

practices.

***References Available Upon Request***

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