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Customer Service Quality

Location:
Charlotte, NC
Posted:
April 23, 2014

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Resume:

SURRINDRANATH ROOP

**** ***** **** **,********* NORTH CARLOINA,28227

917-***-**** acdt25@r.postjobfree.com

Self-motivated logistics coordinator/dispatcher with multiple talents wishes to make meaningful contributions to your organization.

This letter is in reference to your job listing that was advertised online.

I have over seven years of experience in the logistics and shuttle bus industry. Particular strengths in multi-tasking, maintaining quality accounts, strong organizational skills, excellent social and communication skills, great coordination skills, punctual, hard worker, willing to learn new applications, fast learner, able to work both independently and as part of a team to complete the tasks at hand, experience, ability to resolve discrepancies with the resources available.

You may call me at 917-***-**** to arrange a meeting to discuss the position in accordance with my experience and your requirements. I look forward to hearing from you. Thank you for your consideration.

Sincerely,

Surrindranath Roop

SURRINDRANATH ROOP

7243 POINT LAKE DR,CHARLOTTE NC 28227

917-***-**** acdt25@r.postjobfree.com

OBJECTIVE To obtain a position that will fully utilize my experience in logistics as well as dispatching, customer service and communication

SKILLS Over seven years of experience, particular strengths in multi-tasking, maintaining quality accounts, strong organizational skills, excellent social and communication skills, great coordination skills, punctual, hard worker, willing to learn new applications, fast learner, able to work both independently and as part of a team to complete the tasks at hand.

EDUCATION

QUEENS COMMUNITY COLLEGE

Queens, NY

Obtained GED

EXPERIENCE

ARS HEATING AND COOLING OCTOBER 2013- PRESENT

ROCK HILL,SC

Dispatcher

Responsible for routing hvac techs to service call requested by customer and priority and current location

While providing customers with exceptional service,attend to customer concerns and technicians simultaneously, tend to multiple phone lines and driver calls on two way radio.

TRANS EXPRESS November 2012 – SEPTEMBER 2013

Red Hook, NY

Dispatcher

Responsible for overseeing 50 drivers, dispatching, checking drivers’ logs, dvi, and ensuring compliance with Department of Transportation laws. Routing drivers, troubleshooting delays and breakdowns, creating work week schedule, tending to multi line phone system. Ability to use multiple computer systems at a time for effectiveness.

ARROW CRITICAL SUPPLY SOLUTIONS July 2006 – April 2012

Inwood, NY

Logistics Coordinator

Responsible for bidding and assigning pickup and delivery for fifty dryvans across the country, using load boards such as MENLO, NLM,PANTHER, TRANS CORE, INTERNET TRUCK STOP..ect responsible for drivers and equipment keeping up to Department of Transportation standards and regulations at all times, provide customers with quotes and options, assure shipment has cleared with US Customs and Cross Boarder, assist drivers in keeping a proper work ethic. Also maintained positive relationships with all customers and built clientele.

UPSTATE HOME IMPROVEMENT January 2001 – June 2006

Hempstead, NY

Carpenter

Based on blue prints, assisted in the building of houses. Duties included but were not limited to painting, sheet rocking, tiling, insulation of doors and walls, installing windows and cabinets and manage junior carpenters in their duties while training.

REFERENCES AVAILABLE UPON REQUEST



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