Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Whittier, NC, 28789
Posted:
April 23, 2014

Contact this candidate

Resume:

David Willis *** Bomar Street

Brandon,

Mississippi 39042

acdt1o@r.postjobfree.com

512-***-****

Objective: To obtain a position where I can maximize my multilayer of

management skills, quality assurance, product and process development,

training experience, customer service, and a successful record of

accomplishment

Education: National American University

Major: Master in Management

Graduation Date: March 22, 2010

National American University, Rapid City, SD.

Education: National American University

Bachelors degree in Applied Management.

Major: Management with emphasis in Business.

Graduation Date: August 18, 2008

National American University, Rapid City, SD.

Education: Central Texas University

Associate Degree in General Studies

Major: General Studies

Graduation Date: May 21, 2001

Central Texas College, Killeen, Texas

Skills: * Proficient with Microsoft Word, Excel, Access and PowerPoint.

* Proficient with TMW, Lotus Notes and the Mainframe.

* Class A Commercial Driver License with all endorsements.

* Excellent written and oral communication skills.

* Proficient with CAD

* Strong human relations skills, organized and efficient

*Forklift Certified Experience

*Kronos Payroll, Quickbooks and ERP Systems

* Six Sigma (Green Belt)

Experience: Plant Manager June 2010 to October

2013

Johnson Metal Company Austin, TX

78644

Develop, maintain, and motivate an effective Lean principle

organization as an active change agent. Direct the production

operation and associated activities, maintaining competitive, on-time

deliveries of machines, parts and supplies, while maintaining and/or

improving manufacturing quality and efficiencies using Lean based

concepts. Ensure that field personal is in compliance OSHA. Work with

Human Resource staff on employee relations, job postings, recruiting,

etc. Direct manufacturing improvement and maintenance activities

ensuring a safe workplace and compliance with applicable governmental

laws and regulations. Utilize lean manufacturing methodologies to

identify and eliminate waste, improve customer satisfaction, and

manage performance measurement systems to track actual performance.

Prepare budget and adhere to authorized budgets. Be aware of and take

advantage of opportunities for savings. Develop and complete action

plans toward the accomplishment of the goals and objectives of the

Company's Business Plan. Be a key driver of change supporting

leadership decisions by communicating changes and helping employees

learn, understand, adjust and grow with the company's Lean approach.

Experience: Operations Manager March 2005 to May 2010

Stellar Plastics

Austin, TX 78745

Coordinate and supervise the daily activities of business support,

technical or production staff in an assigned area. Keep up with daily

reports, employee evaluation, keep up with personal and safety files,

and work hand in hand with corporate, HR and warehouse management. On

a daily basis set priorities for the team to meet and ensure task

completion; coordinates work activities with other supervisors. In-

depth knowledge of work processes and tools within own area. Solve

standard and non-standard problems within own area. Direct and manage

a team of 100 plus employees. Deliver a safe, efficient and high

quality production work environment. Work with Production Supervisors

to reduce mechanical and quality failures. Provide input to the

leadership group in regards to technological improvements in all areas

for continual improvement. Implement automation and process control

projects, where necessary, to improve product quality and personnel

safety. Oversee the purchase of critical supplies, materials and

equipment to allow for intended production efficiency. Provide

performance feedback, counseling, coaching and training to the team.

Communication and monitor KPI targets and performance within the

department.

Experience: Warehouse/Transportation Manager March 1987 to January 2005

United States Army

Fort Eustis, VA 23604

Supervised and coordinate activities of workers engaged in

loading and

unloading incoming and outgoing freight at rail stations.

Determine the number of workers and the equipment required to load or

unload freight. This was done by the information obtained from the

waybills, other shipping records and personal experience.

Supervised and coordinate activities of 100 workers engaged in

receiving, transporting, stacking, order filling, shipping, and

maintaining stock records in the warehouse. Analyze the demand for

supplies and forecast future needs. Direct personnel who receive,

inventory, store, and issue supplies and equipment. Manage the

inspection, shipping, handling, and packaging of supplies and

equipment. Direct the preparation of reports and records. Evaluate

bids and proposals submitted by potential suppliers. Study and

establish ways to use space and distribute supplies efficiently.

Served as a driver instructor

for three years at Fort Leonard Wood, Mo.

Awards * numerous military awards, medals, citations.

Received * honorable discharge for 18 years service with United States

Army.



Contact this candidate