Shiesha V. Pitts

*** ******* ******, ****, ***** Carolina 27511

919-***-****

acdsyc@r.postjobfree.com

Summary of Qualifications

13+ years of experience as a Customer F lexible under changing situations

Service/Payroll Representative in an Strong abi l ity to delegate responsibil it ies.

outsourcing capacity. Excellent customer service skil ls and

13+ years ensuring data accuracy and r ecognized for effective supervisory skills

i ntegrity for multiple software a nd effective supervisory work.

a ppl ications Quick study who takes every opportunity

7+ years ensuring client privacy and to lea rn new skil ls.

r esolving escalated issues for clients Known for accuracy and qua lity of work.

5 years of multi-state payroll processing Demonstrate excellent attention to detail

experience. Excellent writ ten and verbal communication

Exceptional skills in the following

5 years monitoring and resolving issues

p rograms/software: Microsoft Office, Microsoft

as l i a ison between the client and internal

Outlook, Applicant Tracking System(Taleo and

business units

Kenexa Brassring), Red Carpet, PeopleSoft,

5 years dr iving continua l client and

G reenJob Interview

i nternal process improvements

Edison Electric Institute (EEI) Testing

5 years interpreting policies and Certified

p rocedures to clients

5 years documenting client issues for

r esolutions and reporting resolution to

c lient.

EXPER IE NCE

3/31/2014 – Present Volt - BioMérieux D urham, NC

Recruiting Coordinator (contract)

Assist with sourcing and screening candidates to find top talent, supporting the strategic direction of the

company.

Coordinate interview schedules and t ravel for candidates.

Greet candidates upon arrival and escort them to the conference room.

Initiate pre-employment screenings to include criminal background, employment verifications and drug

testing.

On-board new hires and review new hire paperwork for accuracy and completeness.

Conduct E-Verify process and maintain I-9 information and forms.

Track Purchase order invoices

2012 – 2014 D uke Energy Progress R a leigh, NC

Recruiting Coordinator

Facilitate the recruiting process, which consist of creation and posting of job requisitions,

c andidate screening, interview scheduling and offer letter creation/sending.

Set-up applicant and administer pre-employment assessments and testing.

Schedule face-to-face, phone and teleconference interviews; send interview confi rmations.

Coordinate travel a r r angements and correspondence with appl icants.

L i a ises with hi r ing managers, recruiters and appl icants to handle complex

c alenda rs/schedules via M icrosoft Outlook.

Create and process offer letters for internal, external, union and non-union hires which includes vacation,

benefits, relocation and signing bonuses.

Coordinate comprehensive background, drug screening and on-boarding events of new-hi re

a ppl icants in a timely and efficient manner.

M a in point of contact for interna l and externa l appl icants for the enterprise; handle wide

r ange of inqui r ies as it relates to the hi r i ng process to ensure a positive candidate experience

a nd smooth on-boarding.

Verify background checks, medical clearance, and DOT compliance for all new hires.

Maintain candidate profiles and add new resumes to databases

Train Recruiters and Recruiting Associates on ATS Systems during implementations

Process all intern and co-op hires; assist with phone screens and source external candidates.

2009 – 2010 Ceridian Morr isville, NC

Payroll Special ist – Employee Self Service

Respond to incoming inquires and/or request regarding employee related transactions.

Manually processed all data entry of employee related t ransactions for 16 different clients including

starting/stopping deductions, tax changes, bonus and commission payments, additional pay, Xpress

checks, terminations, new hires, rehires, LOA, manual checks, etc.

Set up E-Verify for Employment Verifications and work directly with client managers and employees to

handle and resolve their payroll related issues.

Develop new processes to improve efficiency in production. Involved in various projects to enhance or

streamline existing processes.

Review and document all paperwork and processes to ensure SAS 70 compliance per Sarbanes Oxley

2008 – 2009 Ceridian Morrisville, NC

HRO Tech Writer

Maintain content for assigned clients using content development standards defined for the department.

Maintained quarterly document review (QDR) statistics.

Created and distributed QDR reports as assigned.

Met deadlines as assigned and tested published content as well as ensured end users remain alerted to all

content changes

2007 – 2008 C eridian M o r r isville, NC

Case Specialist

Respond to incoming inquires and/or request regarding Payroll, Time & Attendance, Benefits and Self Service

support to Ceridian clients.

Support clients by providing information while providing efficient and courteous service.

Review Siebel case load assisting assigned clients employees, managers, and HR with performing functions

w ithin the Payroll, Time and Attendance, Benefits and/or self service applications.

2005 – 2007 Ceridian M orrisville, NC

Payroll Specialist I I

Resolve payroll related cases through extensive research utilizing, Ceridian product applications.

Process payroll for multiple pay frequencies which include: Monthly, Semi-monthly, Bi-weekly and weekly payroll.

Responsible for data entry of new hires, rehires, terminations, LOA, stock options, deductions, tax changes,

bonus and commissions.

Setup direct deposits, employee deductions, and Federal/State W4 changes.

2003 – 2005 C eridian M o r r isville, NC

H R Support Specialist

Assisted employees with p ayroll, benefits, time management, annual enrollment and H R rel ated

policies.

P rovided verbal support response to clients concerning open enrollment, policy and procedures

Handle payroll t ransactions related to short-term disability, family/medical leave, long-term disability and all

other leaves impacting payroll and/or employee benefits.

2000 – 2003 M ellon H R Solutions C a ry, NC

Benefit Specialist

Consulted with clients regarding retirement and benefit plans.

Performed daily operations on client retirement accounts.

Processed daily transactions that included: loans, withdrawals, balance reallocations, investment directions,

rollovers, final distributions, fund t ransactions and contribution rate changes.

E D UCAT IO N

Shaw University, Raleigh, NC

Bachelor of Arts – 1996

Major: Elementary Education - Sociology

R eferences Available Upon Request

Contact this candidate