Narainsamy Appasawmy

# *** - ** ****** *****, ***********, Ontario M1W 2M5 ? 647-***-**** ?

acdsqh@r.postjobfree.com

HIGHLIGHTS

. Over fifteen years experience as customer service representative in the

hospitality industry

. Extremely confident in dealing with people of all ages and cultures

. Ability to communicate professionally in public in multiple languages:

French, English, German

. Ability to understand client's needs and wants in person and over the

phone

. Strong background in computers and data entry

. Strong organizational, interpersonal, presentation and team player skills

. Adaptable, quick learner, self directed, details oriented, motivated,

dedicated and able to multi-task

BILINGUAL LICENSED PARALEGAL

Licensed paralegal (LSUC) P06470, specializing in 'small claims court' as

from Nov 2010...

CUSTOMER SERVICE EXPERIENCE

Bilingual Customer Service Rep, Dispute Contact Centre, CIBC March 2009 -

till now

Resolve disputes between customers/merchants concerning credit card

issues

Sales Consultant, Travelex Canada Ltd July 2008 - Feb 2009

. Buying and selling foreign currencies, travelers' cheques and wire

transfer

. Advising the customer on the right choice of currency/travelers' cheque

Financial Services representative, Primerica financial services Ltd

March 2008 - June 2008

Consolidating clients' debts and offering equity loans and helping

them to attain financial independence

Trilingual Tourist guide, Customer Service Representative & Interpreter

1992 - 2008

Transmaurice Ltd, Mauritius

. Proactively promoting and selling tourism products, wedding facilities

and other services as appropriate

. Providing information about company's products and services on phone and

in person

. Tracking and documenting accurate details regarding customers into

company database

. Analyzing and interpreting customer enquiries to identify needs through

probing questions

. Handling customer objections and complaints patiently and efficiently,

updated company database

. Documenting and conducting appropriate follow-ups with customers to

ensure satisfaction

. Developing long term customer relationships by providing incentives and

gifts

. Training and guiding new staff on work procedures and company policies,

met and exceeded sales targets

. Preparing invoices and processing credit cards information for

merchandise and services

Narainsamy Appasawmy

# 809 - 40 Aurora Court, Scarborough, Ontario M1W 2M5 ? 647-***-**** ?

acdsqh@r.postjobfree.com

. Answering large volumes of incoming calls accurately, promptly and

patiently, processed customer

. information, made reservations on computer system for customers at

restaurants, events, cruises, etc...

. Assisting and responding to customer needs with appropriate probing

questions

. Assisting with the security and the protection of public property by

providing a watchful presence at times

. Completing time sheets and any other paperwork as required as per the

company policy

Trilingual Public Relations Officer 1989 - 1992

Mauritours Ltd, Mauritius

. Playing an active role in welcoming and safekeeping of all visitors

including children and less able people

. Dealing effectively and courteously with all visitors, suppliers and team

members

. Attending morning briefing sessions and staff training when deemed

appropriate by the Head Guide

. Leading entertaining and interesting guided tours as required

EDUCATION & TRAINING HISTORY

York University 2013

Certificate in dispute resolution

Paralegal Diploma

2009

Herzing College, Toronto

Certificate in Part 1, M.B.A 2004

University of Leicester, Leicester, U.K.

Communication Skills course 2003

Dale Carnegie Training centre, Mauritius

Advanced Diploma in German Language 1991

Goethe Institute, Germany

Positive customer care 1991

CCL Management Consultants, Mauritius

Bachelor of Arts in English Language & Literature 1989

University of Madras, Madras, India

Diplome superieur d'etudes francaises modernes 1984

Alliance Francaise de Paris, France

COMPUTER SKILLS

MS Office, E-mail and Internet Research

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate