Char-Nequa Porter

**** ** **** ****** #***

Miami, FL 33147

786-***-****

acdso7@r.postjobfree.com

Objective: To obtain a career that utilizes my knowledge and skills to the highest of their abilities while

grow within the company and establish stability

Experience:

March 2009 – August 2013

Customer Service Representative

Homeserve USA Miami, FL

• Professionally handled high call volume of inbound calls for customers in need of home

emergency repair to plumbing, draining, water heater, electric, and HVAC

• Identified and provided timely resolutions for all customer issues, questions, and/or concerns

• Provided excellent customer service along with accurate and appropriate information to every

caller

• Dispatched contractors to customers in an efficient and timely manner

• Liaison between customer, contractor, and area network manager to help control the cost of

repairs

• Maintained solid customer relationships by handling questions, issues, and/or concerns with

speed and professionalism

• Utilized company computer systems to assist customers in an efficient and timely manner

June 2006 – March 2009

Customer Service Representative

Passportsandvisas.com Miami, FL

• Professionally handled high call volume of inbound calls for customers in need for an expedited

passport and/or visa for travel

• Maintained and kept all records of reimbursement request accurate and up to date

• Identified and provided timely resolutions for all customer issues, questions, and/or concerns

• Identified and handled all escalated customers in a courteous manner to maintain solid

relationship by handling concerns

• Utilized company computer systems to assist in an efficient and timely manner

August 2001 – October 2005

Customer Service Representative

PRC – Directv Business Accounts Miami, FL

• Professionally handled high call volume for inbound calls for business customers in need or

having problems with cable satellite services

• Maintained solid customer relationships by handling questions, issues, and/or concerns with

speed and professionalism

• Assisted existing customers with upgrading and/or adding additional packages to their cable

satellite service

• Provided excellent customer service along with accurate and appropriate information to every

caller

• Utilized company computer systems to assist customers in an efficient and timely manner

Education:

High School Diploma 1989 – 1993

Norland Senior High School Miami, FL

Skills: Customer Service, Call Center, Data Entry, 10-key stroke, typing 25-35 wpm, Microsoft Office

and Word, Outlook, some Excel, emailing, internet, faxing, Xeroxing, filing, empathy, medical

terminology

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