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Customer Service Representative

Location:
Lawton, OK
Salary:
Open
Posted:
April 21, 2014

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Resume:

TYRESHIA M. JEFFERSON

**** ** ********** *****

Lawton, OK 73507

Phone: 580-***-****

Email: acdsnv@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• Experience with Microsoft Word, Office, Excel, PowerPoint

• Exceptional Customer Service skills

• Experience in working in a fast paced environment

• Highly motivated with the ability to multi-task and prioritize workload under pressure

• Team player, noted for volunteering to work additional shifts and assisting others as

needed

• Experience with answering phones simultaneously while entering data

KEY SKILLS

Customer Service: Effectively communicated with both external and internal customers,

quickly identified, addressed and resolved customer complaints, listened and responded to

various requests and followed up to assure complete satisfaction.

Server: Accurately and quickly took and placed all food orders, answered all questions related

to menu items, cooking methods, specials and prices, prepared special menu items per customer

request.

Trainer: Responsible for training and mentoring new employees, motivated co-workers to

ensure sanitary standards were met.

Accounting/Inventory: Accountable for cash and credit transactions, responsible for advising

on-duty manager of food items, supplies and equipment in order to maintain stock levels of

inventory.

PROFESSIONAL EMPLOYMENT

Customer Service Representative- Cards Department

Fort Sill National Bank. Lawton, OK 2/2012-8/2012

Cashier

Kmart, Lawton, OK 12/2011-2/2012

Food Service Worker/Cashier

Burger King, Fort Sill, OK 01/2011 - 07/2011

EDUCATION

Cameron University 08/2012-

MacArthur High School, General Studies, GPA 4.0, Lawton, OK

Graduate 05/2011



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