Ruth Y. Castro Lamas

***** **** *** #***• 832-***-****• acdskk@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

• 3 years’ experience in Customer Service.

• Good eye for detail; well organized

• Enthusiastic, sharp and well organized

• Sincerely enjoy helping people

• Bilingual (Spanish)

WORK EXPERIENCE

Catholic Multicultural Center Madison, WI

Receptionist Jan.2011- Jan-2012

• Greet people entering, answer questions and direct visitors to appropriate people or services

• Answer, screen and forward telephone calls and take messages and provide information

• Maintain a current record of staff members' whereabouts

• Perform other clerical duties such as word processing, compiling and recording data,

maintaining files and inventories, operating office equipment, sorting mail, stuffing envelopes

or proofreading.

Old Navy and Gap, Inc. Carolina, Puerto Rico

Customer Service Nov. 2006 – Dec. 2009

• Checked to ensure that appropriate changes were made to solve customer problems.

• Solicited sale of new or additional service or products.

• Recommended improvements in products, packaging, shipping, service, or billing methods

and procedures to prevent problems.

EDUCATION & TRAINING

John Dewey College Carolina, Puerto Rico

Cosmetology Certificate 2003 – 2005

Berwind High School San Juan, Puerto Rico

High School Diploma Aug. 1996 – May 2000

COMPUTER SKILLS

• Microsoft Office: Word, Excel, and Power Point

• Active listening, instructing, service orientation

CERTIFICATES/LICENSES

Cosmetology Certificate

***References Available Upon Request***

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