NELSON RAMIREZ

*** *. ****** **. #**

Covina Ca, 91723

acdsfe@r.postjobfree.com

Mobile: 714-***-****

SUMMARY OF QULIFICATIONS

Extensive product knowledge with creative ideas for product applications and a solid

history of sales success. I have proven my ability to develop sales potential in new market

areas. I also gained strong analytical and planning skills, combined with the ability to

coordinate the efforts of many to meet organizations goals. I am productive and have

exceptional work habits without supervision along with being a self-motivator with high

energy

PROFESSIONAL EXPERIENCE

A solid background in sales and product experience

Additional supervisory and training experience

Bilingual English-Spanish in sales and product

Salesforce.com Experience

EMPLOYMENT HISTORY

Cox Communications

May 2013- Present

SALES RENETION SPECIALIST Rancho Santa Margarita Ca,

92688

• Contribute to the Company vision of being the industry leader in customer service

through quality, commitment, courtesy and teamwork

• Attended inbound disconnected calls immediately and proficiently.

• Presented high level customer service in an efficient manner.

• Introduced the products and services for existing customers.

• Responded to all queries regarding billing disputes.

• Executed orders for new service, reschedules and saved accounts.

• Monitored and reported the results of retention efforts.

• Develop new revenue from existing consumer customers by selling additional

services

AT& T

March 2011- May 2013 Cerritos Ca, 92618

Telesales Specialist

Contribute to the Company vision of being the industry leader in customer service

through quality, commitment, courtesy and teamwork

Sell strategic communication solutions to new and existing commercial customers by

answering inbound customer telephone calls in response to general inquiries and

advertisements

May occasionally handle some pre-sales support activities such as contract preparation.

May occasionally handle customer retention related inbound calls.

Manage the sales cycle for the customer to close the sale.

Answer questions regarding services and products.

AUCTION.COM

March 2008-Present Irvine Ca, 92618

CONTRACT SPECIALIST

•Be well versed in all areas of the auction and able to step in and help in any area.

•Maintain online contract process, contracts out, contracts received, sent to closing,

cancellations and earnest money received per auction event.

•Diffuse customer issues in a professional manner.

•Provide guidance and supervision to the corporate contract coordinators.

•Work with closing department to ensure a smooth transition of files from production to

operations.

•Conduct meetings with contract team and other teams using online technology.

•Delegate tasks associated with contract completion to corporate and casual online staff.

•Oversee contract flow to minimize fall out.

•Oversee auctions on occasional nights and weekends

REDC DEFAULT SOLUTION Irvine Ca, 92618

March 2008- May 2011

Default Specialist

Manage in/coming call and outgoing call volume while reviewing relative

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financial documentation.

• Review government establish foreclosure prevention programs to determine client

need and required sales approach.

• Assist loan servicing clients with various default programs that where deemed

suitable for their mortgage situation.

NATIONAL REACREATIONAL PROPERTIES Irvine Ca, 92618

June 2005-March 2008

A Real Estate Company

Land Acquisitions

ACHIVEMENTS

• Generated to date over $2 Million in land acquisitions for the company

• Facilitate strategic negotiations to coach employees in advanced negotiations and

software system update

• Ranked among the top buyers in the department for 12 months consecutively

RESPONSIBILITES

• Facilitate strategic negotiations with sellers producing a “Win-Win” for each

interaction

• Evaluate designated territories to maximize buying efforts among Acquisitions

Managers and Land Buyers

• Responsible for review approval of contracts at auctions held nationally

Contact this candidate