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Sales Customer Service

Location:
Norfolk, VA
Posted:
April 21, 2014

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Resume:

Pamela A. Mann

Virginia Beach, Virginia *****

757-***-****

acdsbe@r.postjobfree.com

Skills Summary

Challenge Driven Achiever whose competitive nature, market insight and

global perspective, generates dynamic results.

Business Development Expert who seizes market opportunities and

develops/executes strategies that drive profitability.

Results Oriented Leader adept at managing sales growth and expenses to

maximize profits.

Exceptional Team-Builder with ability to build effective organizations and

motivate the entire team.

Professional Experience and Accomplishments

2004-2014 District Sales Manager OfficeMax, Chesapeake,

Virginia

Reporting to the VP of Sales for the Mid-Atlantic, held responsibilities

for managing an outside Sales force for B2B customers. Managed a team of

eleven reps, within the state of Virginia. Heavy concentration on

prospecting and new business. Major focus on selling the Total Enterprise

Solution, which included Office Supplies, Furniture, Paper, Technology and

Managed Print Services.

1997-2003 Regional Vice President Metrocall

Wireless, Alexandria, Va.

Reporting to the President and COO of the Company, held P&L responsibility

for the states of Virginia, Delaware, Washington, Maryland, New Jersey, and

Pennsylvania. Led a field management team of Vice Presidents, Operations,

Sales Managers, Customer Service, Retail, and Technical. Increased revenue

through the sale of Wireless, one-way, 2-way, PCS, Cellular, and Enhanced

services and products.

. Played key role in development of five year strategic plan.

. Contributed $94 million in annual revenues.

. Contributed $59 million in annual EBITDA.

. Averaged 64% cash flow margins, year after year.

. Directed and motivated a regional team of 300 employees.

1995-1997 Market Vice President

Metrocall Wireless, Alexandria, Va.

Reporting to the COO of the Company, held P&L responsibility for the state

of Virginia. Led a field management team of Operations, Sales Managers,

Customer Service, Retail, and Technical.

. Played key role in the development of the state of Virginia.

. Contributed $26 million in annual revenues.

. Contributed $16 million in annual EBITDA.

. Consistently led the Company with the highest cash flow margin of 62%.

. Contributed the highest number of winners for the Company's National

Achievement Awards.

1995. Director of Sales Metrocall

Comm., Alexandria, Va.

Reporting to the Market Vice President, drove the sales for the entire

state of Virginia.

. Key player of implementing a merger/acquisition for the Company in

Virginia.

. Cultivated and supervised a sales management team and a direct sales

team across Virginia.

. Had the highest number of winners for the Company's National

Achievement Awards.

1990-1994 Sales Manager

Metrocall Comm., Alexandria, Va.

Reporting to the Director of Sales, drove sales for the Virginia Beach and

Newport News teams.

. Hired and trained two leading sales teams for the state of Virginia.

. Exceeded all goals on a consistent basis.

. Had the highest number of winners for the Company's National

Achievement Awards.

1986-1990 Account Executive Metrocall

Comm., Alexandria, Va.

Reporting to the Sales Manager, led the Virginia Beach sales team in

productivity.

. Top Account Executive for 3 years.

. Developed customer relationships that lasted throughout the 17 years

with Metrocall, and beyond.

Radford University and Old Dominion University, 1977-1982.

Old Dominion University Board of Trustees 2000-2003.

Throughout my seventeen years with Metrocall, and my ten years with

OfficeMax, I was a very accomplished leader and well respected within the

organizations. My competitive spirit, take charge attitude, honesty and

integrity, and passion for what I did, undoubtedly added to my successes.



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