Teresa A. Adams

Ashley, Ohio *****

acdsao@r.postjobfree.com (614)507-

7753

CAREER SUMMARY

Operations Manager with 10 years of experience in the mortgage industry and customer support as well

as 5+ years of accounting experience. Adept at working independently or collaboratively on a team.

Uniquely effective at organizing, motivating staff and communicating with a diverse group of department

managers, supervisors, employees and customers. Known for getting multiple tasks done under pressure

and in a timely manner. A problem solver, who is highly organized, communicates effectively and is

results oriented to accomplish all tasks in order to meet designated goals.

PROFESSIONAL EXPERIENCE

JPMorgan Chase 2003 - Present

MB Support Manager

• Achieve and maintain all department quality, volume and service goals

• Managed teams of 7 -35 associates.

• Daily work assignment and track teams performance

• Identify process improvements, execute solutions and effectively introduce new procedures to

staff

• Effectively handle and resolve all escalated issues

• Complete reviews for team and administer ratings.

• Work with management team to institute process flow for new product

• Provide guidance and support to my team

• Train staff members to meet all Compliance, Quality and Bank requirements

• Monitor staffing requirements and ensure the alignment of capacity and headcount

• Work closely with our Business Partners in Mortgage Banking

• Conduct weekly huddle meetings with team members

• Was chosen to participate in UAT testing for new mortgage process.

• Managed a team of 7 associates in the test pilot production of the new mortgage process.

Including: UAT testing, piloting with live loans, creating policies and procedures, developing

workarounds, and documenting metrics with service level agreements.

Professional experience prior to 2003

Liberty Lending Services

Investor Accounting Representative

• Payment posting

• Daily bank deposits

• Remit payments and associated reports to investors and corporate accounting

• Monthly bank account reconciliations

• Invoice processing and check generation

• Day end processing

• Maintained all associated financial reports.

The Delaware County Bank & Trust Co.

Corporate Services Representative

• Corporate accounts funds transfers

• Monthly preparation of Federated statements

• New Bond processing and Bond transfers

• Maintain accounting records for all Stockholders and Bond Issues

• Payroll processing for the Delaware Co. Schools, ADP, OWU, County Treasurer and various

miscellaneous companies.

Tested for Alpha and Numeric keystrokes at 12,526 per hour with 0% error rate

Type 65+ wpm

Extensive working knowledge of Microsoft Word, Excel, Power Point, Outlook Express, Lotus Notes,

Electronic Mail and Internet.

References upon request.

Contact this candidate