Devin Trejos

Customer Service Representative / IT

**** ***** ******** ****

Cell: 210-***-**** acdsaj@r.postjobfree.com

Bringing in over 10 years of office and customer support experience working within high-volume call

center environments. Maintains and demonstrates research, analysis, and database management proficiencies.

Excellent communicator with strong time-management and customer needs with assessment skills. Exercise

independent judgment, decision-making, and problem solving abilities.

Experience

> USAA, San Antonio, TX May 2013-October 2013

Sales / Service/ Acquisition

Receive high volume inbound calls for member servicing and obtaining credit cards. Sales and

referrals completed.

> The Scooter Store, New Braunfels, TX June 2009- Feb 2010 & 05/11-03/13

Sales / Service / Calls

Receive inbound calls/Respond promptly to customer inquiries

Conduct outbound calls for sales & marketing leads.

Obtain medical history and promote products / Selling

> Rose International March 2010 – March 2011

Concierge / Tech Support / Customer Service Thomson Reuters/ ProDoc

Schedule training and provide tech support Process subscriptions, forms, applications and

requests

Provided information to customers about a product or service

Keep records of customer interactions and transactions.

>Nationwide Insurance, San Antonio, TX August 2008-March 2009

Claims Rep/ Call Center

Report and document claims for auto and home owners.

Perform customer verifications / Update customer profiles

Direct requests and unresolved issues to the designated resource.

>Caremark, San Antonio, TX September 2007 – June 2008

Customer Service Rep/Call Center/New Rx Associate

Assists customers with questions and concerns.

Placed orders in regards to their prescription benefits.

Verified and process orders for patients and doctors.

Manage administration, communicated and coordinate with internal departments.

Education

• Lawrence E. Elkins High School, Missouri City, TX (Diploma) May 2003

• Houston Community College, Stafford, TX (Assoc in Arts) May 2007

Skills

Team Lead/Supervising / Telemarketing / Sales

Bi-Lingual: Basic Spanish

Microsoft Office, Internet Explorer / 40+ WPM

Volunteer Experience

Hope Worldwide Volunteer

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R.E.S.C.U.E. ( Reading to Elementary Students is a Unique Experience)

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Mentor at The Monarch School (Mentally Challenged K-12) Summer 2006

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Pen Pal Program @ USAA 2013

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