Kevin A. Daignault

**** ******** *****

Roswell, Georgia 30076

Phone: 404-***-****

E-Mail: acds9l@r.postjobfree.com

TECHNICAL SKILLS

. Cisco IOS (Routers, Switches)

. Linux/Unix Operating Systems

. Windows Operating Systems

. DNS

. TCP/IP, OSI Model

. Customer Service

. Business Communication

. Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Internap Network Services

03/08 - 11/13

Tier 1 NOC Engineer - IP Circuits

. Responsible for monitoring, troubleshooting, resolving all

network issues, and customer service interruptions and requests

encountered on a day to day basis.

. Assisted in the implementation of the NimSoft Network Monitoring

software to the Internap Network, allowing for improved

monitoring of network connections, devices, and processes across

the Internap multi-national network.

. Produced additional training materials to the Internap Network

Operations Center wiki for new hires to quickly grasp key

concepts and processes critical to the daily operation of the

Internap network.

. Worked within the Cisco IOS to identify, troubleshoot, and

resolve customer connectivity issues, utilizing the Linux/Unix

and Windows Operating System environments

. Worked directly with carriers, vendors, and data center partners

to conduct repairs and maintenance events to insure the

continued reliability and functionality of the Internap network

and customer services.

Sodexho Campus Services

12/06 - 10/07

Catering Manager

. Oversaw the planning and execution of all catered functions on

the Georgia College & State University campus, as well as off-

site catering.

. Instituted training and instruction for all new hires to ensure

that the high standards of service and presentation were made at

all catered functions presented by Sodexho Campus Services.

Southgate Campus Centre

10/03 - 11/06

Assistant Director of Dining

. Oversaw the day to day employee management and food production

for the dining hall and for special events both on and off the

property.

. Instituted changes and taught classes in Sanitation to the staff for

the operation to ensure safety and cleanliness.

CERTIFICATIONS

. CCENT (ICND1)

. CCNA Routing & Switching (ICND2)

. CCNA Security

. TSIA Certified Support Professional I

EDUCATION

Kaplan University - Master of Science, Information Technologies

(Expected Gradation Date: December 2014)

Kaplan University - Bachelor of Science, Networking Technologies

Florida State University - Bachelor of Science, Business

Administration

Tallahassee Community College - Associate of Arts, General Education

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