Kenneth E. Maxwell

**** ********* **

Parma, Ohio 44134

216-***-****

acds86@r.postjobfree.com

OBJECTIVE

I am seeking a position where my interpersonal communications skills and my

customer service skills can be fully utilized.

EDUCATION

Bachelors of Business Management/Accounting in Business

Expected Graduation Date: May 2015

Kent State University - Kent, Ohio

PROFESSIONAL EXPERIENCE

Lead Teller Operations Specialist

CHASE BANK - CLEVELAND, OH SEPTEMBER

2011 - November 2013

- To assist customers with money transactions daily. In

charge of audits, scheduling my employees, making sure they balance

and the vault balances. I keep a close eye on making sure my

bankers are opening up accounts properly and my tellers on making

sure my branch don't take losses while providing excellent customer

service while doing so Our goal is to make our customer experience

the best.

Electronics Sales Team Leader August

2008 - May 2011

Wal-Mart - Maple Heights, Ohio

. Provide excellent customer service experiences for Wal-Mart

students by detailing electronic products and their respective

warranties.

. Assist students by informing them of store discounts and

promotions.

. Served in the leadership capacity for fellow co-workers on

sales floor.

Outbound Calling Representative February

2007 - July 2008

Insurance.Com - Solon, Ohio

. Make outbound calls to customers regarding an insurance

quote via Internet.

Outbound Calling Representative January

2003 - January 2007

Smart Choice Marketing - Beachwood, Ohio

. Made outbound calls in assisting potential customers in

retaining their business with us by providing them with excellent

customer service while finding them a suitable interest rate

TECHNICAL SKILLS

Knowledge of Excel, Outlook, Access, Power Point, and Telesales.

AFFILIATIONS

Black

United Students

August 2008 - Present

VP of Finance, Spring 2009

. Supervised and maintained $20,000 chapter budget

. Maintained our chapter's long-standing fundraiser, our coffee

stand

HONORS/ ACHIEVEMENTSS

National Black MBA Association Aria Boone Thomas Scholar and Government

Finance Officers Associations' Financial Officer Scholarship

References are available upon request.

Contact this candidate