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Sales Customer Service

Location:
Holiday, FL
Posted:
April 22, 2014

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Resume:

Deborah Morris

941-***-****

acds7a@r.postjobfree.com

*/**** – PRESENT – (Phone sales) Selling products to Federal government services in a consultative sales position; handling

all administrative tasks from inception to close. Sale can at times require a high degree of confidentiality. I enjoy this position

however, with the recent changes in federal budgets the demand for this market is in decline.

Manufacturor’s Rep – Miller’s Commercial Flooring 02/2007 – 02/2010 (Owner retired) – Outside sales

Florida Southwest Territory

Sold to Hospitals, Corporations, Educational facilities, Country clubs, retail stores, etc.

• Managed existing accounts, generated and developed new accounts

• Focused on increasing Market Share

• Conducted sales meetings and product presentations

• Executed new product market launch by visiting, calling and sending postcards

• Provided key account management Processed quotes, sales contracts, shipping and installation info

• Performed site measurements and blue-print take-offs

• Managed all administrative functions

Bella Villa Interiors – Sarasota, FL – 04/2005 – 12/2006 (Casualty of the construction collapse)

Sales of 1.2 Million in Interior Upgrades Sold to home owners

• Designed and implemented Selection Design Studio for condo developers

• Assisted in setting and implementing upgrade tactical price points to maximize profits

• Conducted design selection consultations with homeowners

• Created design plans for cabinetry, custom flooring and backsplashes, and lighting installation

• Consulted with Project/Field Managers to ensure correct installations

• Managed all administrative aspects of each project

Centex Homes, Sarasota, FL – 06/02 – 4/05 (Left to start my own business)

Design Sales Coordinator Sold to home owners

• Conducted Interior Finish sales to buyers focusing on up-selling; achieving profit targets

• Assisted clients in custom designs determining clients budget, informing them of options

• Prioritized and organized, and completed work projects

• Prepared and implemented proposals, sales contracts, design diagrams and change orders

• Acted as company/client liaison handling client issues with positive resolutions

• Made construction site visits consult with Construction team to ensure proper installation

• Consistently rated at highest level on JD Powers Customer Service Satisfaction Surveys

IDS, INC. - St. Petersburg, FL - 03/97 – 05/02 (moved back to Sarasota) – Outside territory sales

Account Management

High-end commercial Contract Office Furniture territory sales

• Identified, prioritized and contacted leads

• Strategic sales planning, sales status reports

• Maximized revenue by developing project solutions, up-selling, to meet sales objectives

• Consulted with CADD Design Team on lay-outs, and space-planning

• Created sales quotes, sales proposals, contracts for purchase and change orders, etc.

• Tracked and reported order status delivery and installation schedule

• Supervised installation and conducted on-going follow-up to resell and add-on sales

• Collected large sum deposits

American Business Women’s Association Tampa Bay Business Partnership

Bob Hogue School of Real Estate Real Estate Course, Passed - not licensed

Sarasota Technical College Florida Real Estate; Florida Health Insurance Licensed

DeKalb Community College Business Administration/Gen Business Accounting



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