CARRIE DABKOWSKI

** ****** ******

Plainville, CT 06062

860-***-**** Cell

acds2v@r.postjobfree.com

Profile of Qualifications

Experienced Administrative Assistant/Secretary with effective time management, problem solving

skills.

E ducation

American Intercontinental University

Hoffman Estates, IL

B.A., Business Administration and Human Resource Management

S kill Set

Computer Word, Power Point, Excel, Outlook

Administrative Office Management, Reception, Contract facilitation, Correspondence, Hiring, Training

Professional Experience

Town of Plainville 2013-2014

Plainville, CT

Office Assistant I. Worked with the Directors of Technical Support, Planning and Zoning and

the Town Building Inspector. Clerical duties included reception, filing, appointment setting,

ordering supplies, data entry, building permit distribution, monthly budget balancing, agenda

creation and documentation for multiple monthly meetings for 3 different town commissions.

Beazley USA Inc. 2009-2011

Farmington, CT

Underwriting Assistant. Worked with underwriters and agents to complete new business and

renewal policies for commercial accounts. Obtained all documents pertinent to business

contracts. Participated in new software testing and development team providing feedback to

business analyst’s team.

AMS Services, Inc. 2008-2009

Windsor, CT

Business Analyst. Liaison for AMS and clients who desired to purchase software to replace

current systems. Co-authored conversion manual. Produced contracts for clients on behalf of the

company. Project management; including extracting data from the client’s data base and

manipulating to AMS software at the client’s request.

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The Hartford Insurance Property & Casualty 1998-2008

Southington, CT

Underwriter. Licensed in Property and Casualty Insurance. Review new business and

renewal policies relative to individual state’s new business guidelines. Lines of business included

automobile, home, boat, recreational vehicles and personal umbrella policies

The Hartford Insurance Property & Casualty 1998-2008

Southington, CT

Customer Care Special Services Agent. Member of a consolidated & specialized cross-trained

team providing customer support via multiple departments. Developed, implemented and tracked

incentive programs that increased team performance month over month.

Trainer. Prepared and facilitated New Business to Service training classes. Taught new-hire

classes.

Service Coach. Engage in peer-to-peer coaching by doing side-by-side current call reviews, in

addition to utilizing a recorded call system. Support for supervisor calls involving irate

customers to provide resolution.

Insurance Agent. Consistently met or exceeded call center metrics. Effectively handle inbound

calls, processing customer-initiated transactions and maintaining customer information and

service history. Proficient in AARP Automobile, Home and Umbrella Products and New

Business

A.H. Harris & Sons, Inc. 1990-1994

New Britain, CT

Office Manager/Assistant to the President. Aided in the coordination of 1993 advertising

campaign blitz. Created print advertising for A. H. Harris. Revised company’s personnel manual.

Public relations coordinator for service, conferences, social events, and United Way campaigns.

Member of A. H. Harris awards committee. Selected, managed and supervised installation of

telecommunication system. Managed tenant files for Harris Brothers (previously a subsidiary of

A. H. Harris). Responsible for coordination of corporate marketing managers

Financing for Science and Industry 1989-1990

Farmington, CT

Secretary to the President and General Counsel. Generated all pertinent documents for new

contracts established by marketing personnel. Trained new employees. Installed computer

software packages for the company. Updated and maintained the company’s filing system.

Responsible for coordinating meetings and travel arrangements. Created and arranged materials

for Board of Directors’ meetings. Accountable for routine executive secretary functions

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