Rosemary Parczany

**** ****** ****

Crystal Lake IL 60014

Home Phone 815-***-****

acds16@r.postjobfree.com

CMK Investments, October 2012-present

Collections/Customer Service

*Cleary and accurately documented all activities on loans.

*Extensive inbound and outbound collection/customer service calls in fast paced environment

*Effective oral and written communications

*Negotiated, counseled and secured payment arrangements

*Resolved customer complaints

*Communications with store employees

*Maintained collection queue for assigned accounts

*Identify and resolve customer problems in a timely manner

*Managed reconciliations of payments

*Run reports as instructed

*Maintain customer loyalty

*Initiate customer correspondence

*Participate in goal projects while maintaining daily workload

*Work effectively with internal departments to facilitate accurate account handling

*Assist fellow employees with daily duties

McHenry Savings Bank April 7, 2008-August 2012

Collections/Customer Service

*Managed portfolio which included : Commercial, Mortgage, Personal and Consumer Loans

*Extensive inbound and outbound Collection and Customer Service Calls

*Managed, tracked and maintained accounts in legal status

*Negotiated, counseled and secured payment arrangements

*Investigated misapplied payments and customer disputes

*Clearly and accurately documented all activities on loans

*Performed Real Estate inspections and assisted in upkeep of properties

*Initiated and coordinated repossessions

*Wrote policy and procedures for department

*Managed risk and audit exposures, wrote procedures to minimize loss/risk

*Worked directly with legal counsel, vendors and insurance companies

*Assisted in sales of repossessed/seized properties

*Skip Tracing

*Field Calls

American Eagle Bank, October 9, 2007-April 5, 2008

Collections/Customer Service

*Extensive inbound and outbound Collection and Customer Service Calls

*Negotiated, counseled and secured payment arrangements

*Clearly and accurately documented all activities on loans

*Skip tracing

*Assisted in posting payments

Great Bank of Algonquin, November 25, 2002-May 4, 2007

Collection Specialist

*Extensive inbound and outbound Collection and Customer Service Calls

*Negotiated, counseled and secured payment arrangements

*Clearly and accurately documented all activities on loans

*Managed assigned automobile portfolio

*Skip tracing

*Worked directly with legal counsel, vendors and insurance companies

*Trained and mentored new and existing staff

*Handled all customer credit bureau disputes

Harris Bank NA, September 1997- November 2002

Indirect and Direct Loan Collector

*Extensive inbound and outbound Collection and Customer Service Calls

* Utilized Dialer System

*Negotiated, counseled and secured payment arrangements

*Clearly and accurately documented all activities on loans

*Handled Short Insurance payoffs/ and substitutions of collateral

*Supervised and mentored new and existing staff

*Skip tracing

General Motors Acceptance Corporation (GMAC) 1995-1997

Credit Administrator/Collections

*Collected on Automobile Loans

*Extensive inbound and outbound Collection and Customer Service Calls

*Negotiated, counseled and secured payment arrangements

*Clearly and Accurately documented all activities on loans

*Field Calls

*Managed and mentored new and existing staff

*Maintained Company Car

*Skip Tracing

*Worked Special Collections Department

Account Representative/Wholesale Auditor 1993-1995

*Extensive inbound and outbound Collection and Customer Service Calls

*Collected on Automobile Loans

*Negotiated, counseled and secured payment arrangements

*Assisted Credit Administrators

*Concluded Field Assignments

*Performed Wholesale Audits

*Maintained Company Car

*Worked Special Collections Department

Customer Service Representative/Customer Service Clerk 1987-1993

*Extensive inbound and outbound Customer Service Calls

*Clearly and accurately documented loans

*Assisted Special Collections Department

*Posted Payments

*Processed title applications

*Filing

Contact this candidate