Janet Aquino

Hoffman Estates, IL

acdrvv@r.postjobfree.com

630-***-****

SUMMARY:

Experienced in providing outstanding customer service in a busy call center environment. Detail

oriented, excellent verbal communication skills. Ability to listen attentively and resolve complex issues

as well as work in teams and in a self directed environment.

WORK EXPERIENCE:

SALES ASSOCIATE

Ross, Hoffman Estates, IL 2013 - 2014

• Welcomed customers, directed customers toward their needs within the store, and assisted in

fitting room.

• Tagged merchandise, attached sensors, and completed all stock room shipments daily and

organized merchandise onto the sales floor.

CLAIMS ASSOCIATE

Encompass Insurance, Woodridge, IL 1999 – 2009

• Handled incoming calls from policyholders, responded to inquires and complaints. Calmed angry

customers and repaired trust while locating resources for problem solving resolution.

• Served as a Liability Assistant by processing glass and tow claims, ordering police reports, data

entering and coding claims, maintaining files by using Microsoft Word and Excel.

• Helped local office attain the highest customer service ratings within the entire corporation.

• Completed voluntary customer service training to learn ways to enhance customer satisfaction

and improve productivity. Awarded employee of the month for most calls answered.

CLAIMS PROCESSOR

Chicago Motor Club, Aurora, IL 1995 - 1999

• Handled incoming calls, conducted accident reports, and acted as an assistant to all adjusters.

Additional responsibilities included processing police reports, maintaining files, transcribing

statements.

• Used consultative selling techniques to provide leads for insurance policy and road side sales.

• Managed upset customers, conflicts and challenging situations through excellent customer service

techniques leading to long-term and loyal policyholders.

ADMINISTRATIVE ASSISTANT

Loyola University Medical Center, Maywood, IL 1987 - 1995

• Coordinated several operations in the Audit Department, including data entry, processing patient

claims, handling inquiries from insurance providers regarding billing issues, and filing and

microfiche maintenance.

• Assisted in the Outpatient Medical Records Department transporting specimens between hospital

and outpatient center.

• Earned Employee Magis - “employee of the month” award.

EDUCATION:

Harper College - Palatine, IL

Barrington High School - Barrington, IL

ADDITIONAL SKILLS:

Technical Skills: Microsoft Word, Excel

Certificate in Microsoft Word, Illinois workNet Center - Arlington Heights, IL 2014

Certificate in Travel, Adams Institute of Travel - Schaumburg, IL 1987

Contact this candidate