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Customer Service Representative

Location:
Sherman, MI, 48893
Posted:
April 20, 2014

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Resume:

DOMINIQUE DIXON

**** ******* **** **

Marietta, GA 30067

305-***-****

acdrvu@r.postjobfree.com

OBJECTIVE: To secure a position with a well-established organization with

a stable environment that will enable me to use my strong

interpersonal skills and ability to work well with people

EDUCATION: University of Detroit Mercy, College of Liberal Arts

& Education, Detroit, MI

Bachelor of Science in Criminal Justice May 2012

Overall GPA: 3.0

EXPERIENCE: Associated Community Services, Southfield, MI

Sept 2013- Jan 2014

Customer Service Representative

. Verified information for potential fundraiser donors

. Recommended products and closed sales

. Collected payment information and other pertinent

information

. Resolved customer complaints by discovering the

problem and assisting using protocol

Aerotek Services, Quicken Loans, Detroit, MI

June 2013- Sep 2013

Servicing Consultant

. Verified information on new clients mortgage accounts

. Answered inbound calls and assisted clients with

questions during high call volumes

. Completed outbound calls informing customers about

loan information

. Utilized LPS portal to organize loan accounts

All That Shine Car Wash, Westland, MI

June 2009- Dec. 2011

Security Personnel

. Maintained a safe work environment while ensuring the

safety of customers

. Monitored the entrance and surrounding areas of the

property through surveillance

. Patrolled the premises of the building to detect

suspicious activity

. Inspected security systems and equipment to ensure

operational use on a daily basis

Yves Den, Wayne, MI

Aug. 2008- Sept. 2010

Store Manager

. Maintained professional internal and external

relationships with clients to gain referrals

. Assisted in processing and replenishing merchandise

while maintaining floor stock

. Maximized all opportunities in process of closing a

sale

. Ensured availability of merchandise by maintaining

inventories

ACTIVITIES/ Participant, Varsity Basketball Athlete, Barry

University: Fall 2012-Spring 2013

HONORS: Participant, Varsity Basketball Athlete,

University of Detroit Mercy: Fall 2009-Spring 2011

Participant, Varsity Basketball

Athlete, West Virginia University: Fall 2008- Spring 2009

Volunteer, Forgotten Harvest: April 2012

Volunteer, Boys and Girls Clubs of America: June 2011

SKILLS: Proficient in Microsoft Word and Microsoft

PowerPoint, flexible, reliable and dependable hard worker,

motivated self-starter with a strong desire to learn



Contact this candidate