Manita Paul

Miami Gardens, FL *****

305-***-****

acdrpb@r.postjobfree.com

Customer Representative

KEY SKILLS:

Customer service expert

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Many years of experience providing customer support in busy call

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center environment for most in demand credit card

Adept written and verbal communicator

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An unwavering commitment to customer service with the ability to

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build productive relationships, resolve complex issues, and win

customer loyalty

MS Office

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Data entry (40 wpm)

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PROFESSIONAL EXPERIENCE:

Instant Rehab Center (Davie, FL) Front desk rep 03/2010-05/2013

Greet patient upon entrance

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Collect new patient form

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Update patient file

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Scheduling follow-up appointments

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Answer multiple phone line, Faxing, Filing

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Verify appointments with patient by phone

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Data entry

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Providing good quality customer service to patient

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National Title & Insurance Inc. (Miramar, FL) Front desk 01/2005-

11/2006

Greet client upon entrance & via telephone

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Good communication and listening skills

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Answering phones, taking messages, transferring information and

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providing basic answers to client questions

Data entry

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Clerical assistance to office staff members, such as typing letters and

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correspondence

Overseeing the day to day operation of the office, such as office

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supply and building maintenance

Time management and multitask

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PRC- American Express (Miami, FL) Call center TM lead 02/2007-

12/2009

Perform the tasks of monitoring, organizing, and coaching team on

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daily basis

Strong communication and persuasive skills

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Handle responsibilities of communicating the company’s purpose,

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core values, vision to the team

Identify new ways to increase the opportunities of sales and services

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Handle escalated calls, complaints, questions, and queries as

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required

Facilitate cross-functional communication within employees to

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improve working environment

Draft general reports on performance and targets of team members

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as well as ensure they exceed the targets

Fast pace in delivering extraordinary results measured by customer

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satisfaction with effectiveness, efficiency, and quality

LANGUAGES: English and Creole

REFERENCE:

Rehab Center Manager/ Channing L.: 786-***-****

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Title & Insurance INC. Office Manager/Charlene F.: 305-

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904-9255

PRC Recruiter/Linda C. : 754-***-****

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Contact this candidate