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Customer Service Management

Location:
Montgomery, AL
Posted:
April 19, 2014

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Resume:

Alyssa Huff

**** ***** ******* ****

Apartment A

Montgomery, Alabama 36117

251-***-****

Email: acdrow@r.postjobfree.com

CANDIDATE PROFILE

A goal oriented, motivated, and dedicated licensed pharmacy technician with experience in hospital and

laboratory environments. This candidate has strong interpersonal and time-management skills, with a

proven record of success. Displays expanded knowledge obtained through various occupations, and

includes the following skills:

Material Management People Management

Financial Management Computer Literacy

Project Management Customer Service

EDUCATION

Bachelor of Science 2013

Biology (Pre-Health)

AUBURN UNIVERSITY MONTGOMERY, MONTGOMERY, AL

Sigma Gamma Rho Sorority – President Dean’s List (2013)

Sigma Alpha Pi (Honors Society) Ambassador

Certificate of Achievement (CAAP) AED (Pre-Med Honors Society)

GRE SCORE CAAP SCORE

Verbal Reasoning 146 62 (Scale of 40-88)

Quantitative Reasoning 141

Analytical Writing 3.5

EXPERIENCES

EXCEL REHABILITATION – MONTGOMERY, AL 2013-2014

Shadow Occupational Therapist (24 hours)

Under the Supervision of: Bailey Clements

Assist therapist(s) throughout the therapy session(s), observe, organize, and assist with the

transitioning stages, clean equipment, set up customized environment for each patient, inform

parent(s) on the status of patient(s)

WALGREENS- MONTGOMERY, AL 2013

Pharmacy Technician

Responsible for verifying and obtaining patients’ information, entering prescriptions, filling

prescriptions, filing insurance claims, assisting patients via phone and in person, assist with

check in and check out process of patients, collecting payments, inventory management,

ordering supplies and drugs, training new hires, and complying to federal and state laws.

BEST BUY – MONTGOMERY, AL 2012-2013

MCSA (Multi-Channel Sales Associate)

Responsible for processing orders effectively while providing customer service to over 250

customers per shift via phone and in person

Process payments, secure customer information, and administer credit card applications

PRI-MED – PRATTVILLE, AL 2012-2013

Shadow P.A. (60 hours)

Under the Supervision of: Jamaal Upshaw

Observe P.A. as rounds are conducted, inform patients of expectations, read charts and x-rays,

and assist in minor procedures on a weekly basis

DEVELOPED LABORATORY SKILLS

Laboratory Knowledge: Chemistry, Biology, Environmental, Medical, Anatomy and Physiology

Laboratory Equipment: microscopes, burners, pipettes, needles, electrodes

Genetic System Knowledge: BLAST, ELISA, and methods: PCR, Western Blot, MPN, BOD

Conducted Experiments: humans, rodents, amphibians, fungi, bacteria, plants, omnivores,

insects, sheep

Patient Care: Read charts, prescriptions, lab results and perform minor exams of patients

Pharmacy Knowledge: deciphering prescriptions, PRADA, Intercom Plus, scales, insurance

companies, fax machine, federal and state laws

COMMUNITY INVOLVEMENT

Bear Elementary School – Montgomery, AL 2013

Salvation Army – Montgomery, AL 2012

Alabama Wildlife Federation – Millbrook, AL 2012



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