MELODIE ALLEN

702-***-**** acdroh@r.postjobfree.com

RESULTS-ORIENTED CUSTOMER SERVICE PROFESSIONAL

Consistently commended by customers for providing exceptional service.

Proven ability to build and manage strong customer relationships to ensure long term

retention. Known for producing increased results through improved efficiency of

operations. Strong communication and analytical skills with an outgoing, friendly, and

confident personality. Thrive in a fast-paced work environment.

PROFESSIONAL EXPERIENCE

CITI FINANCIAL September 1994 – Present

Loss Mitigation Specialist / Closer January 2013-Present

Able to discern client needs and respond promptly and accurately. Able to cultivate and maintain

business relationships. Professional telephone and written skills and manners. Gathered needed

documentation such that all binding contracts are in order. Cultivate and maintain interdepartmental

relationships.

Key Achievements:

• Achieved and maintained required customer service scoring over a decade time period

• Hand by management to train and develop new skills sets within Citi.

Diner’s Club Customer Service Expert September 1994 – January 2013

Provided exceptional customer care in a fast past, structured environment. Processed account

changes and upgrades to service as needed. Consistently met and/or exceeded statistics measured

by customer satisfaction, quality and efficiency. Responsible for answering questions, evaluating

and analyzing client account information and making recommendations tailored to each caller.

Trained and developed multiple new agents such that they achieved maximum results when put on

the floor.

Key Achievements:

• Received multiple Key Player Awards

• Performed on the job training for new customer service employees

PROFESSIONAL DEVELOPMENT

The Landmark Forum

COMPUTER SKILLS

Microsoft Office (Excel, Outlook, PowerPoint, Word); Familiar with PC-like hardware/software,

including use of PC keyboard and mouse.

VOLUNTEER WORK

Junior Achievement: Assisted students with career development and helped to expand their

understanding of the connection between their studies and success in today’s world of business.

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