Lea Phillips

**** ***** ***, **********, ** *****

319-***-****

acdro5@r.postjobfree.com

1. Proficient Customer Service Representative looking for an opportunity

Summary

to use my knowledge and experience to help grow into a Database

Administrator.

2. Creative student adept at developing innovative design concepts. Brings

knowledge from coursework in Management Information Systems.

3. Ambitious student with excellent research, time management and

problem solving skills.

4. Demonstrated achiever with exceptional knowledge of Microsoft Excel.

5. Skilled at learning new concepts quickly, working well under pressure,

and communicating ideas clearly and effectively.

6. Extensive computer training, including knowledge of multiple

networking environments and business software packages.

7. Advanced Excel spreadsheet 15. Creative problem solver

Skills

functions 16. Results-oriented

8. Data analysis 17. Works well under pressure

9. Report development 18. Independent worker

10. Report analysis 19. Effective multi-tasker

11. Database management 20. Team player

12. Shipping professional 21. Professional and mature

13. Quick learner 22. Maintains confidentiality

14. Exceptional communication

skills

Bachelor's Degree in Management Information Systems 2014

Education

Upper Iowa University, Fayette,IA

Career History & Accomplishments

Customer Service Representative, Snyder's-Lance Private Brands, 2013-

Burlington IA 2014

23. Collaborated with the sales, marketing and support teams to

launch products on time.

24. Led communication with stakeholders regarding product

goals and progress made.

25. Tested new technology-based global projects such as Oracle

11i, and Oracle R12.

26. Coached and mentored 4 new staff members.

27. Created innovative and intuitive Excel spreadsheet to

track key performance indicators such as orders changed.

Order Entry Coordinator, Snyder's-Lance Private Brands, Burlington 2006-

IA 2013

28. Created innovative and intuitive Excel spreadsheets to track

key performance indicators such as orders processed, and

shortage reasons.

29. Led communication with stakeholders regarding product

goals and progress made.

30. Entered numerical data into databases in a timely and

accurate manner.

31. Produced monthly reports using advanced Excel spreadsheet

functions.

32. Added new material to file records and created new records.

Shipping Clerk Team Lead, Snyder's-Lance Private Brands, 2005-

Burlington IA 2006

33. Coached and mentored 4 staff members, including input on

performance reviews.

34. Led communication with stakeholders regarding product

ready times.

35. Established criteria for each milestone within the product

roadmap as a means to measure developmental progress.

Shipping Clerk, Snyder's-Lance Private Brands, Burlington IA 1996-

2005

36. Entered numerical data into databases in a timely and

accurate manner.

37. Produced monthly reports using advanced Excel spreadsheet

functions.

38. Organized forms, made photocopies, filed records and

prepared correspondence and reports.

39. Outlined the appropriate process and procedures necessary to

fulfill and complete inquiries.

40. Maintained accurate stock records and schedules.

41. Established long-term customer relationships through prompt

and courteous service.

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