Cedric Wall

**** ******** ******

Winter Springs, Florida 32708

407-***-****

acdrms@r.postjobfree.com

EDUCATION

University of Central Florida Orlando, FL

Bachelors’ of Science in Human Resource Management- Class of 2012

Valencia Community College Orlando, FL

AA degree in Business Administration

Fayetteville State University Fayetteville, North Carolina

96 credit hours earned towards a Bachelor’s degree

OBJECTIVE

To use company resources to utilize employees’ talents with the goal of achieving organizational

objectives. To move individuals into, thru and out of an organization by assisting with the design

and building of new training programs for all employees. Consult with HR Leadership, Sales

and Service Managers to determine the training and curriculum development priorities. Create

training manuals, multimedia visual aids, and other educational materials. Moreover, develop

testing and evaluation procedures and content for new and veteran agents.

ABOUT ME

I am highly ethical and believe in being honest at all times. I thrive in organizations that have

strong cultures and values. Throughout my employment I have come to notice that working

within teams has become one of my strongest points. I do not mind being the leader as well as

the follower as long as the task at hand has been accomplished and the needs of the organization

have been met. I am self-motivated, goal oriented, and never afraid to go the extra mile. I love

working with people and helping them meet their goal. I see myself as being friendly, obedient

and honorable.

TECHNICAL SKILLS

I possess an array of technical skills which include operating Oracle, Microsoft Word, Microsoft

Outlook, Microsoft Excel and Microsoft PowerPoint. I have had extensive training in recruiting,

word processing and data storing. Frequently, I have held the task of properly handling

confidential information, advising and appointment setting. I also possess excellent written and

oral communication skills, account research, customer service and up-selling.

EXPERIENCE

4/2013- Present

SoftRock Orlando, FL

Employment Specialist

While employed at SoftRock I hold the task of receiving inquiries from potential candidates

seeking employment. My current position requires that I screen these candidates to ensure that

the employee has the competencies to complete the tasks that are assigned. While screening the

candidates I also notify the candidates of their education options. If interested, I then connect the

inquirer with an advisor who discusses the educational options available to them.

1/2010-7/2011

Kaplan University Orlando, FL

Senior Admissions Advisor

During my time of employment at Kaplan University I acted as a Senior Admissions Advisor.

My duties included being the first point of contact for all incoming students. This entailed

making the initial contact with the perspective student and administering the proper assessments

to test the students’ cognitive ability. I also received, handled and properly stored confidential

information pertaining to students. As a Senior Admissions Advisor I used my expertise to

advise students on which programs would be the most beneficial to help them reach their

personal and professional career goals. Often I collaborated with the financial aid department to

ensure proper funding for new and returning students and I would also make contact with the

students’ former institutions to personally request student records.

6/2008-12/2009

Next Level Communication/ Innovative Telecom Solution Orlando, FL

Sales Representative

As a Sales Representative for Next Level Communication/Innovative Telecom Solution I acted

as a sales consultant for AT&T. While employed at Next Level Communication/Innovative

Telecom Solution I provided customer service and sales in a call center environment for the Long

Distance Promotions Team for AT&T by receiving and making calls to executives of companies

who have contracts with AT&T. This was done to ensure accounts were being managed properly

and meeting the qualifications of the business needs. I was in charge of upgrading, consulting

small business customers and regular business customers to unlimited long distance service plans

and rates. I also acted as team lead for the training of new employees.

01/2008-06/2008

J&W Consulting Firm Winter Park, FL

Sales Representative

While employed with J&W Consulting Firm I provided customer service and sales in a call

center environment and qualified customers to receive a lower interest rate on credit card debt.

Daily I entered customer information into the database. I partnered with various Credit Card

companies to ensure clients were in good standing and eligible to receive reduced interest rates.

Contact this candidate