JENNA CAMILLE M. FERMIN (JEN)

**** ***** **. ********, ******, Philippines 1011

Mobile No. +639**-***-**** / Landline: (632-***-**-**

Email: acdrkn@r.postjobfree.com / acdrkn@r.postjobfree.com

OBJECTIVE

Seeking for a senior recruiter role in a multinational, multicultural

organization where I can apply my expertise on hiring entry-level to

professional positions in the BPO industry.

WORK EXPERIENCES

IBM GLOBAL PROCESS SERVICES (Eastwood City Cyberpark, Libis, Quezon City)

September 28, 2012 - Present

Recruitment Specialist

HR Delivery & Contact Center Towers

Non- Customer Relationship Management

Responsibilities:

. Subject matter expert for selection/recruitment process

(sourcing, interviewing, job offer for both internal and

external candidates).

. Hiring of entry level up to professional positions for

Learning, Recruitment and Contact Center Operations -

currently assigned to hire for the Business Services Tower

. Client/Account & Candidate Management

. Pre-Employment Examination Administration & Training

Facilitation

. Mentoring/Job Shadowing for the Contractors/New Hires

MANPOWER OUTSOURCING, INC. (Ayala Avenue, Makati City)

Assigned to IBM Philippines/Global Process Services

Recruitment Associate (Outsourced to IBM Global Process Services)

Center Support Tower

July 17, 2012 - September 27, 2012

Responsibilities:

. Sourced candidates for agent and non-agent positions thru

facilitating job fairs & call-outs

. HR Interviewing

. Pre-Employment Examination Administration

EDUCATIONAL BACKGROUND

Tertiary 2007 - 2012

LA CONSOLACION COLLEGE MANILA

Bachelor of Arts in Psychology

Manila, Philippines

Secondary 2001 - 2005

ST. JOSEPH SCHOOL OF PANDACAN

(FORMERLY ST. JOSEPH'S SCHOOL)

Manila, Philippines

Primary 1995 - 2011

ST. JOSEPH SCHOOL OF PANDACAN

(FORMERLY ST. JOSEPH'S SCHOOL)

Manila, Philippines

TRAININGS ATTENDED

. Behavioral Based Structured Interview - (BBSI Certified)

. Business Conduct Guidelines

. Data Privacy - What You Need To Know

. Global IBMer Certification for Recruiters

. Interview The IBM Way (ITIW Certified)

. Communicate Effectively

. Managing Challenging Interactions in the Workplace

. Personal Impact

. Digital IBMer: Responsible Secure Computing

. IBM Six Sigma Fundamentals (Yellow Belt)

. SCORE Training

. Advanced Excel

. Communication Skills Assessment Tool Training (CSA Certified)

. The Client-Focused Employee

. Succeeding@IBM (18-Month Employment Checkpoint)

RECOGNITIONS

. Perfect Score (4.0) received from Client/Hiring Manager Survey (Q1

2013)

. Top Recruiter for Q1 & Q2 2013

. Received Level 2 & Level 3 ratings in Client Satisfaction Survey

(SCORE Q4 2013)

CHARACTER REFERENCES AVAILABLE UPON REQUEST

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