SHIRLEY M. RENFRO

**** ********* *****

SNELLVILLE, GA 30039

404-***-**** CELLULAR

acdrj7@r.postjobfree.com

CAREER PROFILE

Customer Service Professional with proven track record in collections

and production that is tenacious and results oriented. A strong

record of achieved results in collections and cost reductions,

cultivated thinker, motivated problem solver.

. United States Air Force Veteran

. Instrumental member of forbearance team - rated top five in

district

. Strong communication and resolution skills

PROFESSIONAL EXPERIENCE

The Art Institute of Atlanta, Atlanta, GA

1/13-Present

Supply Store Management

Supply Store Manager

Managed supply store staff of ten student employees. Ordered supply

kits, books and technical products for students majoring in culinary

management, audio production, digital film & video and photography.

Controlled receiving of products available to staff, faculty and

students including: food, beverages, medications and Marta monthly

passes. Quarterly meal plans updated and processed via computer

system. FedEx, UPS and US postal service provided. Daily bank

deposit for two cash registers. Month end closing for supply store

performed.

. Introduced vegan & gluten free products.

. Top selling store nation-wide.

SIGNIFICANT ACCOMPLISHMENTS:

. Ensured all book returns were processed.

. Processed Lawson reports to obtain payment of invoices within 30

day timeline.

Ambassador College Bookstores/Everest Institute, Decatur, GA

1/11-9/12

Bookstore Management

Bookstore Manager

Received incoming bookstore orders, phone inquiries and email

requests. Weekly reports: defective merchandise, non-book defectives,

debit memo requests and uniform inventory. Returning

books/merchandise- defective books, returns from students and books no

longer used/new editions available. Daily cash report - cashier

functions: branded goods site & credits and exchanges. Bi-monthly bank

deposit. Reporting of orphan uniforms and pre-packing backpack. Mail

service specialist: utilized UPS and FedEx for book/supply orders and

returns.

. Revised bookstore layout.

. Updated file system.

SIGNIFICANT ACCOMPLISHMENTS:

. Increased temporary personnel and part-time seasonal employee

pool.

. Decreased monthly start returns.

Everest Institute, Jonesboro, GA

12/08-7/10

Nationwide and Canadian certificate education centers.

Student Collections Representative and Customer Care Analyst

Set up cash plans and forbearance accounts, performed daily

collections follow up via email, text, letters and one on one

interaction. Developed and maintained reliable, informative and

professional relations with all departments involved in the process.

Responsible for customer service to students, admissions

representatives and nationwide inquiries. Performed file maintenance,

data entry and provided Notary Public. Coordinated daily bank deposit

and update of balance spreadsheet.

. Led implementation of Forbearance applications campus wide.

. Established procedures and processes for compliance with parent

company regulations.

. Negotiated and coordinated account payment procedures with

students.

SIGNIFICANT ACCOMPLISHMENTS:

. Ranked in top five for district for Forbearance applications.

. Lowered cash plan past due payment status.

ITR of Georgia, Inc., Tucker, GA

9/06-6/08

Private parking and time Management Company.

Accounting Assistant and Customer Care Analyst

Received incoming calls from customers to set up service scheduling,

performed file maintenance and fulfilled return materials

authorizations. Strategies with account executives to increase

revenue generation. Responsible for invoicing, data entry, aged

accounts reconciliations, mail distribution, files maintenance,

receptionist and Notary Public. Coordinated daily bank deposit. Mail

service specialist: maintained and utilized Pitney Bowes postage

machine.

. Assisted CFO in all respects of AP/AR.

. Obtained consistent favorable response from customers for

service scheduling and dispatch of technicians.

SIGNIFICANT ACCOMPLISHMENTS:

. Simplified and increased the maintenance scheduling process.

. Reduced past due AP/AR invoices.

CWC, Inc., Atlanta, GA

12/04-8/06

Office furniture sales and space planning support company.

Customer Care Analyst

Received and processed sales orders in an expeditious manner and

provides necessary paperwork to traffic, billing and inventory

management. Performed customer order data entry, monitored order

acknowledgment verification, inspected warranty and punch list

fulfillment. Provided receptionist back up and file maintenance.

. Recorded all incoming orders for five sales representatives.

. Ensured damaged merchandise was returned for replacement or full

credit.

. Increased telephone order capacity by twenty-five percent.

SIGNIFICANT ACCOMPLISHMENT:

. Improved sales representative sales quotas via clarified sales

order entry and follow up.

Michelin North America, Atlanta, GA

3/03-11/04

International tire manufacturing company.

Tire Lease Administrator and Customer Care Analyst

Processed vendor payments, provided collections, credit card

accounting, tire lease order entry, receptionist, and file maintenance

and mail distribution. Coordinated and tracked progress of each order

to ascertain timely insertion of orders. Provided status updates of

each order for the sales team to communicate status to their clients

when requested. Receptionist and data entry. Mail service specialist:

coordinated outgoing mail, USPO online postage and FedEx.

. Controlled collections processing for tire lease invoicing of

eleven nationwide transportation providers.

. Supervised one employee.

SIGNIFICANT ACCOMPLISHMENTS:

. Reduced past due accounts from 33% to 3% which represented the

lowest level in a three year period.

. Instituted phone and email follow up to leases which decreased

number of past due days on invoice payments.

EDUCATION

American Institute for Paralegal Studies

Paralegal Certificate

United States Air Force Technical Training Institute

Material Control Certificate

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