HARMALE SANDHU

289-***-****

acdrib@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

. Over 5 years of experience in Customer Service and 2 years of

experience in Order Entry

. Exceptional call centre and customer service experience, with the

ability to manage/diffuse volatile calls

. Ability to learn new applications, based on a strong knowledge of

existing databases such as AS400

. Excellent computer knowledge including Word, Excel Power Point and

Outlook Express

. Ability to work in a constantly changing environment and

consistently achieve quality standards

. Strong ability to communicate effectively both verbal and written

. Dedicated team player, who demonstrates initiative and independence

. Superior organization, time management skills and the ability to

prioritize competing tasks

EMPLOYMENT EXPERIENCE

Office Clerk

Mani Construction Inc

March 2013 - December 2013

. Respond to customer inquiries via phone and/or email regarding

information, pricing or other information

. Establish close working relationship with customers in order to

determine their needs

. Develop customer accounts, quote prices; secure orders; arrange

working dates

. Ensure all customer requirements and expectations are well understood

before the work order is executed

. Build a loyal customer base through dedicated customer service

. Prepare quotations and other correspondence.

. Issue receipts, Prepare Invoices.

. Maintain documentation of customer communications

Retention Specialist

Virgin Mobile Corporation

October 2012 - February 2013

. Deliver superior customer service to all

. Provide customer support by working with members to retain their

account and prevent deactivation

. Resolve issues and ensure that every member interaction is in

alignment with company quality values

. Follow-up with members within the agreed timeframe and meet all

commitments

. Capture data within systems and accurately record time management

information

. Meet and where possible exceed all personal and team targets

. Ensure feedback and call outcomes are accurately documented and

escalated using the relevant system

Customer Service Representative

Pylon Electronics

2011 - 2012

. Acted as a main point of contact for customers

. Dealt directly with clients and promptly responding to their inquiries

and requests.

. Responded to all client calls (telephone or email)

. Assisted and collaborated with laboratory to ensure delivery schedules

were met

. Prepared Sales Quotes,Sub Contract Requests and Repair Cost Estimates

. Prepared Purchase Orders and Shipping Documents

. Communicate any delay or changes to the Sales department

. Shipping and Receiving when needed.

HARMALE SANDHU

289-***-****

acdrib@r.postjobfree.com

Customer Service/Order Entry Clerk

Lodwick Transport, Mississauga

2010 - 2011

. Received orders via phone, fax, e-mail, EDI as well as from the

dispatch department

. Reviewed information and ensured that accuracy was maintained

. Entered up to 40 orders a day, into the AS400 system, often while

working in parallel with another Database system from another company

. Forwarded accurate orders to the dispatch department to allocate to

other parties

. Answered and responded to incoming calls from all customers and

drivers

. Alerted Dispatch of critical orders and assisted in resolving

problems affecting delivery schedules

. Updated company data files to ensure that the company and customer

information was updated

Customer Service Representative /Order Entry

DF Imports, Mississauga

2008 - 2010

Answered calls from consumers about products and availability

Processed telephone and fax orders and entered them in to the system

. Prioritize and establish delivery sequences for all priority orders

to be expedited

Processed customer returns, exchanges and defective products

. Occasionally dispatched drivers for delivery

. Professionally managed day to day operation when management was not

available

Travel Sales Representative

The Loyalty Group, Mississauga

2003 - 2008

. Increased sales by offering applicable sales products and services,

when booking airline tickets

. Promoted and up-sold to include hotel bookings and car rentals

. Promoted and sold travel insurance, cash tickets and "top up"

. Offered relevant redemption products to enhance Client experiences and

satisfaction

. Optimized booking systems and resources to increase sales

. Maintained strong product knowledge to offer the relevant products

. Followed booking procedures and guidelines to limit booking errors

. Achieved an 80% success rate in converting an inquiry call to a

booking call

EDUCATION

Toronto school of business

Lan design and computer programming diploma

St briget's school

High school diploma

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