Tearrica Miller

**** *** ******* **** *** ***

Huntsville, AL 35806

256-***-****

acdrg2@r.postjobfree.com

Hardworking, dependable, persistent, self-motivated professional with

proven ability to build rapport with an array of people at all levels to

deliver superior outcomes. Excited to work for a company or organization

that places emphasis on innovation, a high level of customer service and

care for the individual

Career Objective

To work for a company that is committed to a high quality of customer

service through innovation, professionalism, and loyalty to the customer.

Areas of Expertise

Excellent Customer service professional Supervision of staff

Operation of Higher level office Equipment Technical support and

billing databases

Conflict resolution skills Communication on all

levels

Experienced Data Entry Professional Relationship & Rapport

builder

Interpersonal and problem solving skills. Quick thinker and

decision maker

Education

Calhoun Community College

Huntsville, AL

Aug 2009-Present

Courses Taken:

College Level Math Computer Science I &II

Accounting 101 Anatomy & Physiology I & II

Psychology I & II Sociology 101

English 101 Public Speaking 101

West Morgan HS - Trinity, AL

Diploma, May 2008

Professional Experience

Customer Account Executive

Comcast - Huntsville, AL

January 2011 to Present

1. Assist customers with accounts doing so in a tactful and respectable

manner

2. Perform data entry procedures while handling multiple databases

3. Enter in work orders to computer systems resulting in troubleshooting

and resolving customer issues

Customer Service Representative

DirecTV - Huntsville, AL

November 2008 to September 2010

1. Answered inbound calls in support of customer needs. Conveyed in

reassuring manner step-by-step instructions to resolve application

issues.

2. Documented pertinent information necessary for customer accounts

3. Resolved customer issues specifically technical and system concerns

4. Assist customers with any questions or concerns he/she may have had

with their services whether technical or billing.

1. Worked with customers that were requesting to cancel their services

due to various reasons. Deescalated situations to eventual solutions

that would retain them as customers.

Sales Associate, Sales Lead, Customer Service

Shoe Carnival - Decatur, AL

November 2006 to October 2008

1. Assisted the customers with purchases by checking them out

2. Operated registers independently

3. Browsed the floor and assisted those that needed help with any items

or making a decision about an item.

4. Inventoried merchandise to replenish shelves and displays to insure

appropriate stocking levels for each day

Cashier

Kentucky Fried Chicken - Decatur, AL

November 2005 to January 2006

1. Checked out customers and distribute orders

2. Prepared contents and bag up each order given by the customer.

3. Operated Cash registers

4. Assisted in overall aesthetics of the restaurant

References Available Upon Request

Contact this candidate