Stephania Pardo

**** ********* *****:

Dr 305-***-****

Apt X1 E-mail:

Lauderhill Stephpardo90@gma

FL 33319 il.com

Objective - Experienced customer service representative looking for job to

utilize my skills.

Work Experience

January-October 2011 Urgent Care of Broward Dr.Leonard

Agostino Plantation, FL

Front Desk Help

. Accepted assignments with an open, cooperative, and

positive attitude

. Providing quality assistance in finding every potential way

to help clients

. Extremely productive in a high volume, high stress,

environment

. Strike a positive and cooperative tone with both customers

and coworkers

. Responded to customer inquiries and requests and resolved

issues efficiently and professionally.

2010-2011 Modern Ad Media Deerfield Beach, FL

Call Representative Agent

. Follow-up on customer inquires not immediately

resolved

. Identify, research, and resolve customer issues using

the computer system

. Provide on-the-job training for new employees

. Maintain excellent customer relationships and ensure

good customer experience.

2008-2010 Marketlinx Coral Springs, FL

Supervisor

. Providing quality

assistance in finding

schools for potential

students

. Managed multiple

priorities and maintained

effective results in a

quota driven workplace.

. Utilized multiple call

center support

applications to

efficiently assist

customers and agents.

2010-2012

Customer Service Tms Health Boca Raton, FL

. Listen and respond to customers' needs and concerns.

. Provide information about services.

. Review or make changes to customers account.

. Research answers or solutions as needed.

Education- In pursuit of degree in Bachelor in biology.

Computer Skills- MS Word, Excel, PowerPoint, Outlook

2012-2014

Third Party Administrator Univita Miramar, FL

. Manage customer service lines by:

1. Answering 90+ inbound calls daily and documenting data entry of

all calls,

2. Recording all correspondences in their proper proprietary

software systems,

3. Following-up on calls, voicemails, written correspondence and

any other service requests.

. Manage in-bound calls for patients who need oxygen refills or other

relevant equipment and requests.

. Submit manual orders as requested.

. Troubleshoot medical equipment as needed.

. Assist the Intake department for order processing.

. Work with internal and external customers investigating and resolving

problems as necessary.

. Respond to customer questions concerning a variety of Univita products

and services and assist with difficult callers when necessary.

References available upon request.

Contact this candidate